Mario Vasquez
Mario Vasquez at Norm Reeves Honda Superstore North Richland Hills
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Mario Vasquez

Service Advisor

Norm Reeves Honda Superstore North Richland Hills

7551 NE Loop 820
North Richland Hills, TX 76180

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4.9
81 Reviews

Dealership Experience

1 yr, 4 mos

Industry Experience

9 yrs, 5 mos

Languages Spoken

English English

Spanish Spanish

4.9

81 Reviews

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81 Reviews of Mario Vasquez

May 09, 2025

Dealership Rating
Employee Rating

Dennis helped me all the way through taking my car getting the recall fixed. He was very friendly and helpful. Always have good visits when I go to this Honda dealership. More

by Amanda Spina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 12, 2025

Norm Reeves Honda Superstore North Richland Hills responded

From first drop-off to final check, Dennis drove your repair from start to finish with that signature friendliness. We’re so glad each visit feels like a pit stop with friends. See you next time!

May 05, 2025

Dealership Rating
Employee Rating

Very professional and prompt service. Mario was knowledgeable about honda vehicles and was able to answer my questions More

by zufer84
Recommend Dealer
Yes

Other Employees Tagged: Mario Vasquez

May 05, 2025

Norm Reeves Honda Superstore North Richland Hills responded

Thank you! Mario and the service crew appreciate you noting our professionalism and promptness. We’re always here to share our Honda expertise whenever you need us.

May 05, 2025

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Service advisor: Attentive, professional and knowledgeable. We live in Irving and try to avoid the confusing road system in North Richland Hills, but we are willing to have our car serviced at More

by Priscillamayega
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Food kiosk and other people in the waiting room.

May 06, 2025

Norm Reeves Honda Superstore North Richland Hills responded

Priscilla, it means so much to hear that our service advisors’ attentiveness and our clean, friendly atmosphere make the journey from Irving worthwhile. We’ll be sure to pass along your kind words to the team. Next time you’re ready for service, we’ll be here!

May 05, 2025

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My car was ready when promised. Mario was very professional to me and my mom. More

by k1125w
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 06, 2025

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for letting us know your car was ready right on schedule—that punctuality is something Mario takes great pride in. He’s thrilled to hear he made both you and your mom feel welcome and well taken care of. We look forward to serving you again soon.

May 04, 2025

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Employee Rating

First maintenance visit; oil change and tire rotation. Waited two hours for an oil change. Never met or encountered the service technician Mario that's who was assigned to me. Never received any sort of c More

by rnc1972
Recommend Dealer
No

Other Employees Tagged: Mario Vasquez

May 05, 2025

Norm Reeves Honda Superstore North Richland Hills responded

We want all our customers to have a pleasant service experience and are sorry that was not your case. We take your feedback seriously, and if you’d like to discuss further, please contact Richard Meneely at Richard.meneely@normreeves.com.

May 04, 2025

Dealership Rating
Employee Rating

Mario was super helpful, everyone was nice as well, i had a very good experience at Honda More

by yiselmunoz14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 05, 2025

Norm Reeves Honda Superstore North Richland Hills responded

Hello Yisel, so glad Mario could help and that everyone made you feel welcome. We appreciate you taking the time to share your experience. Looking forward to helping you again down the road!

May 01, 2025

Dealership Rating
Employee Rating

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by Alexcarlile776
Recommend Dealer
Yes

Other Employees Tagged: Mario Vasquez

May 02, 2025

Norm Reeves Honda Superstore North Richland Hills responded

We appreciate the 5-star rating. Thank you!

April 29, 2025

Dealership Rating
Employee Rating

Mario was really helpful with the service. It was really cool that I could get a uber home and back and didn't have to wait at the dealership. 10/10 experience. More

by Rockyjrpena13
Recommend Dealer
Yes

Other Employees Tagged: Mario Vasquez

Apr 30, 2025

Norm Reeves Honda Superstore North Richland Hills responded

Convenience is key, and we're glad we could help. A 10/10 experience is exactly what we aim for, so your feedback made our day. Safe travels, and see you next time!

April 29, 2025

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Employee Rating

Things went good. I have no complaints. The worst part is being pestered about a survey. More

by M-Stinnett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 30, 2025

Norm Reeves Honda Superstore North Richland Hills responded

Thanks for your honesty and for choosing Norm Reeves Honda North Richland Hills. Your feedback is noted, and we hope to deliver another 5-star experience someday.

April 29, 2025

Dealership Rating
Employee Rating

I was unhappy this Saturday when I take my car for oil change, I started driving on the freeway and my hood it was making some noise I stopped and noticed they don't lock the hood. next day I have m More

by miriamsoto88@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 30, 2025

Norm Reeves Honda Superstore North Richland Hills responded

Hello, Miriam. We’re sorry to hear that your recent oil change appointment didn’t meet your expectations. We’d like to learn more about what happened and discuss a resolution. If you’re willing, please contact our Fixed Operations Manager, Richard Meneely, at Richard.meneely@normreeves.com.

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