Mario Diaz

I would like to express my deep disappointment with the treatment I received from Reinaldo during the service process involving my two Cadillac vehicles, the Lyriq and the Vistiq\. The recall on my Vist treatment I received from Reinaldo during the service process involving my two Cadillac vehicles, the Lyriq and the Vistiq\. The recall on my Vistiq limits the functionality of the seats and the cargo space, which was precisely one of the reasons I chose this vehicle\. When I suggested reasonable compensation, such as an EV charging card, his reaction was dismissive and appeared to mock my request\. The most disappointing incident occurred when I asked him to charge my Lyriq before returning it\. He laughed and responded, “How am I supposed to charge it? That’s like paying for gasoline, and I’m not going to do that\.” I find this response entirely inappropriate for a professional representing a dealership of this caliber\. Additionally, I repeatedly requested that the charging port door on my Vistiq be repaired, as it has been malfunctioning, but that concern apparently was not addressed\. I chose this dealership because of the exceptional treatment I initially received from the general manager and the owner\. Unfortunately, Reinaldo’s lack of empathy, courtesy, and professionalism has significantly changed my perception of the dealership and left me with very little desire to do business there again\. It is disappointing that an experience that began with such excellent service has ended on such an unfavorable note\. More

by mariellacmpv Verified Customer Verified Customer

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Pick up and return as promised. Quality of the work superb. Vehicle returned in impecable condition Quality of the work superb. Vehicle returned in impecable condition More

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We had a great experience working with Gus Guerra at VERA Cadillac while purchasing our new Cadillac XT6. Gus was extremely professional and knowledgeable, and he explained everything in detail with complete Cadillac while purchasing our new Cadillac XT6. Gus was extremely professional and knowledgeable, and he explained everything in detail with complete transparency. He made sure my wife and I fully understood every step of the process, which made the experience smooth and stress-free. We highly recommend Gus to anyone looking for exceptional service. Thank you ! Charlie and Marie More

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I have purchased two cars from Vera in the past and have had good experiences each time. Yesterday, I went to look at a car for a friend of mine who lives too far away to see it for himself. The car was exa had good experiences each time. Yesterday, I went to look at a car for a friend of mine who lives too far away to see it for himself. The car was exactly as advertised and the salesman (TJ) couldn't have been nicer. Based on the condition of the car and the honesty of the salesman, I contacted my friend and he was able to complete the entire purchase over the phone. They even delivered the car to him! I was able to meet the General Manager (Mario) and he was very friendly and sincere. What a fantastic experience! More

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Our experience at Vera in Pembroke Pines was amazing. From the top managers to all the employees who helped us, there was nothing but transparency and kindness; characteristics rarely seen at a car deale From the top managers to all the employees who helped us, there was nothing but transparency and kindness; characteristics rarely seen at a car dealership. It is my first experience feeling seen and heard with this type of transaction. If you need a Buick, Caddie, Hummer, GMC truck, I recommend this place whole heartedly. Gustavo Guerra's friendliness, patience and knowledge was endless. Sales manager Jose Diaz was beyond helpful in every single way imaginable. You rock! General Manager Mario Diaz showed us such humanity and connection we almost forgot what we were there for. An honorable mention goes to our finance manager Carlito Rivera who was a total gentleman as he helped us cross the finish line and sign on the dotted line. Thank you ALL! We made new friends today indeed. We are part of the Vera family for life because of them. Trust me, ask for these guys.... they have an amazing crew filled with integrity and heart. Things that matter most of all. More

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Eric is always on point and provides exceptional service. A 10 out of 10!!! Five Stars!!! A 10 out of 10!!! Five Stars!!! More

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From the moment you walk in the dealership until you leave it’s a very pleasant experience. What I realize is that management are very aware of everyone that steps foot into the place and from what I ha leave it’s a very pleasant experience. What I realize is that management are very aware of everyone that steps foot into the place and from what I have seen is that they are greeting everyone More

by sherif3 Verified Customer Verified Customer

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Daniel Hernandez, the Salesperson was very nice and forward. Him and the manager accomodated my needs and wants. forward. Him and the manager accomodated my needs and wants. More

by rkivatinetz Verified Customer Verified Customer

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Mario Díaz the GM and Gus Guerrera Sales are fantastic. Exceptional customer service. Thank you!! Exceptional customer service. Thank you!! More

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🌟🌟🌟🌟🌟 I had an unforgettable experience at Vera Cadillac while getting my dream birthday gift — and it truly felt like luxury from start to finish! A huge thank you to Mario Gomez and Gustavo Gu Cadillac while getting my dream birthday gift — and it truly felt like luxury from start to finish! A huge thank you to Mario Gomez and Gustavo Guerra for going above and beyond to make this moment so special. Their professionalism, patience, and attention to detail made the entire process smooth and enjoyable. They didn’t just sell a car — they delivered a full VIP experience. If you’re looking for top-tier service and that elevated Cadillac feeling, this is the place and these are the people to go to. Highly recommended! More

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