Mario Diaz

Top-shelf customer service experience. They worked diligently to get me the exact car I wanted, in the time-frame I wanted, and at the price I wanted. Christian drove the car to a locati They worked diligently to get me the exact car I wanted, in the time-frame I wanted, and at the price I wanted. Christian drove the car to a location that was convenient for me to pick up. Thanks Vera and Christian. More

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It is such a pleasure to go to Vera and purchase my new SUV. Gus Guerra and Mario Diaz were Awsome, great, and explained everything in detail. I am so Happy to start my 2025 with my long past due purchase. SUV. Gus Guerra and Mario Diaz were Awsome, great, and explained everything in detail. I am so Happy to start my 2025 with my long past due purchase. As I have known Louis Vera since high-school and proud to say , I purchased my SUV from Vera Cadilac-Buick-GMC. They were here to help me make the right choice. Thank you so much, Louis Vera, Gus Guerra and Mario Diaz Thank you (So Happy) Kim B. More

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Leor is an excellent very knowledgeable car salesman. He do everything about the lyric and the Escalade that I purchased. He’s extremely nice and not pushy. He’s a genuinely good person. The entire staff He do everything about the lyric and the Escalade that I purchased. He’s extremely nice and not pushy. He’s a genuinely good person. The entire staff at Vera Cadillac is very professional. It was a hassle-free buying experience. Appreciate their honesty and transparency. Great dealership to deal with More

by Dr Ben-David Verified Customer Verified Customer

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Buying our new vehicle from Vera GMC was an amazing experience. Gustavo Guerra and Mario Diaz made the whole process so simple and transparent, not to mention quick! I would absolutely recommend this d experience. Gustavo Guerra and Mario Diaz made the whole process so simple and transparent, not to mention quick! I would absolutely recommend this dealership to anybody looking to buy a new car. More

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PLEASE DO NOT ERASE I WANT TO MAKE SURE THIS IS PUBLIC. This has been the most dishonest dealership I have ever dealt with—completely untrustworthy. Despite purchasing two Escalades from this deal This has been the most dishonest dealership I have ever dealt with—completely untrustworthy. Despite purchasing two Escalades from this dealership on the same day, I was met with nothing but excuses and unkept promises regarding the lease of a 2024 Lyriq a week later. It is absolutely unacceptable for the general manager, Mr. Diaz, to look a customer in the eye, shake their hand, and promise to deliver a car at an agreed-upon price, only to later provide excuses about needing more time and suddenly claim that the other car is no longer available because the dealership owner sold it. That is, quite frankly, one of the most absurd excuses I’ve ever heard. This behavior reflects unprofessionalism and a complete lack of integrity. If a dealership is unable to honor an agreement, the least they can do is be upfront and say, “We’re sorry, but we cannot complete this deal.” We have to let you go as a customer. This level of dishonesty and mismanagement is not only unacceptable but also leaves a lasting NEGATIVE impression on both your business and the Cadillac brand. As I promised the general manager, a detailed letter, along with copies of text messages illustrating this dishonesty, will be sent to Cadillac headquarters. It is incredibly disappointing and disheartening to experience such behavior, but the Vera owner, other consumers, and Cadillac leadership need to be made aware of these practices. More

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This has been the most dishonest dealership I have ever dealt with—completely untrustworthy. Despite purchasing two Escalades from this dealership on the same day, I was met with nothing but excuses and dealt with—completely untrustworthy. Despite purchasing two Escalades from this dealership on the same day, I was met with nothing but excuses and unkept promises regarding the lease of a 2024 Lyriq. It is absolutely unacceptable for the general manager to look a customer in the eye, shake their hand, and promise to deliver a car at an agreed-upon price, only to later provide a bunch of excuses about needing more time and claiming that they are doing you a favor and getting you out of a negative equity car. Amazingly and conveniently the other car I was interested in leasing is no longer available because the dealership owner sold it. These excuses reflect unprofessionalism and a complete lack of integrity. If you are unable to deliver on a product or agreement, the least you can do is be honest and say, “We’re sorry, but we cannot complete this deal.” This level of dishonesty and mismanagement is unacceptable and leaves a lasting negative impression on your business and more importantly on the Cadillac brand. More

by kfir.bendavid Verified Customer Verified Customer

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Really awesome treatment most importantly the experience of purchasing my New Cadillac Escalade Premium Luxury from Senior Executive Sales Mr.Gus Guerra was truly exceptional so happy an fortunate enough t of purchasing my New Cadillac Escalade Premium Luxury from Senior Executive Sales Mr.Gus Guerra was truly exceptional so happy an fortunate enough to be assisted by him. Also General Manager Mr. Mario Diaz did the impossible to accommodate my Brother and I with two Cadillac Escalades. Vera is the go to dealer don’t think of anywhere else big mistake if you do, they are totally in a different league of their own!! So grateful to Gus and Mario beyond words. Thank you!!! All the best! Eran More

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Vera Cadillac is the go to dealership! The entire team provides the upmost care and concern for their clients. In all honesty, they make you feel like family. I would like to personally co The entire team provides the upmost care and concern for their clients. In all honesty, they make you feel like family. I would like to personally commend Gus Guerra on his superb customer service. Our sales representative, Lucy, was extremely attentive and made the transaction a smooth one. Vera Cadillac will be our forever dealership! More

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My experience was very satisfying, Mr. Gus Guerra was exceptionally knowledgeable, respectful and trustworthy. This is hard to find these days. The dealership was incredibly sparkling, cle Gus Guerra was exceptionally knowledgeable, respectful and trustworthy. This is hard to find these days. The dealership was incredibly sparkling, clean and organized throughout. I had the pleasure of meeting the General Manager Mr. Mario Diaz. He introduced himself and gave my wife and I his personal cell number for whatever he could be of assistance. A first for us from a GM at any AutoMotive dealership. Thank you ! Loved the entire experience at Vera. All the best ! Rodolfo More

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This was by far the best experience I've had buying a car. From the moment I walked in the showroom, everyone was very professional and cordial. I never got the shark feeling at all. Gus the salesman car. From the moment I walked in the showroom, everyone was very professional and cordial. I never got the shark feeling at all. Gus the salesman was very sincere and open about the entire process. The GM Mario Diaz was also excellent, there wasn't any back and forth with the numbers. They found me the best deal that made sense for all of us. I would highly recommend this dealership to my friends and family. More

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