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Marina Felix
Marina Felix
service advisor
Dirito Brothers Walnut Creek Volkswagen
2020 North Main Street
Walnut Creek, CA 94596
835 Reviews
Industry Experience
26 yrs, 2 mos
Languages Spoken
English
Spanish
835 Reviews
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835 Reviews of Marina Felix
September 21, 2025
Always happy with the service here. Not so much with the VW infotainment system. It has been serviced at least four times and still glitches. Not so much with the VW infotainment system. It has been serviced at least four times and still glitches. More
by PETELOW1959
Verified CustomerOther Employees Tagged: Kevin Hubert , Sean Thomas
September 21, 2025
I am giving a 5 star because the service adviser was very helpful and informative. One thing that definitely could have been improved was why didn't the technicians check my tire depth first especially since helpful and informative. One thing that definitely could have been improved was why didn't the technicians check my tire depth first especially since it is a Friday? If they had checked it first they would have found one of my tires had a tread depth of 3/32 meaning I needed a new tire. If they had checked it first I could have had all of my services completed in one visit. Now I have to take another remote day just so I can get one tired replaced. This could have been all easily avoided if they had done the obvious checking of the tire first when I dropped off the car because they would have ordered the tire before the cut off and put it on in the afternoon! Other then this the service was great as usual! More
by JCORBETT2
September 13, 2025
Dirito Brothers VW has always treated me like family. I feel like they really care about my life, my car, and work with me to find the best financial situation possible. Erin, who I worked with last, w I feel like they really care about my life, my car, and work with me to find the best financial situation possible. Erin, who I worked with last, was amazing helping me with my lease buy out and understanding my life situation. Thank you, Erin! More
by Sharon from Oakland
Other Employees Tagged: Sterling Daniels, Kevin Hubert , Erin Scordelis Scripillit, Sean Thomas
September 13, 2025
Marina communicated on a regular basis during the course of my repair so that I knew when the parts arrived and when the service would be completed. A great experience. of my repair so that I knew when the parts arrived and when the service would be completed. A great experience. More
by MANINIPT
September 12, 2025
Friendly, knowledgeable staff. Communication was great, they kept me informed during the entire service process. Would highly recommend them. Communication was great, they kept me informed during the entire service process. Would highly recommend them. More
by JAN.GURSKE
Other Employees Tagged: Kevin Hubert , Shannon Sousa, friendemic friendemic
September 11, 2025
Great customer service from Marina, so far I had only worked with Sean but Marina is equally great. Polite, on top of things, super helpful. Great service worked with Sean but Marina is equally great. Polite, on top of things, super helpful. Great service More
by MAUDP
Other Employees Tagged: Sean Thomas
September 11, 2025
The worst dealership I have encountered, with the most incompetent people working there. I have complained about my brakes for the longest time and once my warranty expired, they recommended I replace the incompetent people working there. I have complained about my brakes for the longest time and once my warranty expired, they recommended I replace the rotors and pads??? More
by BASSAMKHANNA
September 10, 2025
Punctual, professional, and pleasant. My ID.4 was serviced exactly as scheduled at 7:00am on Monday. No delays, no surprises—just top-tier VW service. Couldn’t ask for better. My ID.4 was serviced exactly as scheduled at 7:00am on Monday. No delays, no surprises—just top-tier VW service. Couldn’t ask for better. More
by rvared
Other Employees Tagged: Kevin Hubert , Sean Thomas
September 06, 2025
Very friendly and helpful. Car was done and communicated with me on everything. Very convenient location Car was done and communicated with me on everything. Very convenient location More
by ERINKENNED
Other Employees Tagged: Kevin Hubert , Sean Thomas
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