Marina Felix
Marina Felix at Dirito Brothers Walnut Creek Volkswagen
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Marina Felix

service advisor

Dirito Brothers Walnut Creek Volkswagen

2020 North Main Street
Walnut Creek, CA 94596

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4.9
698 Reviews

Industry Experience

25 yrs, 5 mos

Languages Spoken

English English

Spanish Spanish

4.9

698 Reviews

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698 Reviews of Marina Felix

December 02, 2024

Dealership Rating
Employee Rating

John and Zack worked with me professionally and efficiently in the purchase of my new Golf GTI and the trade in of my current VW. Highly recommend them both! I'm a long time customer of Dirito Br More

by alistair1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: John Benitez, Zack Tziolis

Dec 02, 2024

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for sharing your positive experience with us at Dirito Brothers Walnut Creek Volkswagen. We're glad our team served you well, and it's great to hear your satisfaction extends through all of our services.

November 26, 2024

Dealership Rating
Employee Rating

Very helpful and friendly. I took my car with an issue that my normal dealer service center couldn’t solve, and they were able to pinpoint the problem and provide a fix. More

by spacemonkey17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 29, 2024

Dirito Brothers Walnut Creek Volkswagen responded

Glad our team was able to assist you at Dirito Brothers Walnut Creek Volkswagen. If there's anything else you need, feel free to reach out.

November 24, 2024

Dealership Rating
Employee Rating

This is a great opportunity to get help and great service from Marina Felix. Her thoughtful and meticulous service made me feel warm and touched everywhere. Once again, I would like to express my deep gratit More

by shaophil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 29, 2024

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for the kind words about our team member. Your feedback is appreciated at Dirito Brothers Walnut Creek Volkswagen.

November 23, 2024

Dealership Rating
Employee Rating

This crew went out of their way when the delayed their lunch to save me time waiting. So awesome! Thank you!!💕 More

by CFILLIPPONE1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Hubert , Sean Thomas

Nov 29, 2024

Dirito Brothers Walnut Creek Volkswagen responded

We're happy to hear you had a great experience with Dirito Brothers Walnut Creek Volkswagen. Our team is dedicated to helping customers like you have an easier day. Thank you for sharing your thoughts!

November 22, 2024

Dealership Rating
Employee Rating

Marina is superb, we really appreciate the level of care she provides our family of vw's More

by PJPiette
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 23, 2024

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate your feedback and will share it with our team. It's great to hear that you value the care from Dirito Brothers Walnut Creek Volkswagen.

November 18, 2024

Dealership Rating
Employee Rating

Went in for my 50k maintenance and tire replacements. Took about 6 hours for work but they did a great job in taking care of my car. More

by ALAN.DO.1777
Recommend Dealer
Yes

Other Employees Tagged: Augusto”Gus The Bus” Davila

Nov 23, 2024

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate you letting Dirito Brothers Walnut Creek Volkswagen handle your car maintenance and tire needs. Our team is pleased to provide thorough service for your vehicle. Thank you and drive safely.

November 17, 2024

Dealership Rating
Employee Rating

Great service, I brought my laptop to work while waiting. They have an office chair and a desk which is great. More

by ALFREDOARRIOLAJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Hubert , Sean Thomas

Nov 17, 2024

Dirito Brothers Walnut Creek Volkswagen responded

Glad those amenities were useful for you at Dirito Brothers Walnut Creek Volkswagen. Enjoy your day!

November 17, 2024

Dealership Rating
Employee Rating

Sean represents Dirito Brothers in a very professional way. Shannon oversees and makes appearances, personalizes her interaction and seems to know what is going on. It is convenient to make an online appo More

by ERMMP
Recommend Dealer
Yes

Other Employees Tagged: Shannon Sousa, Sean Thomas

Nov 17, 2024

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your feedback on the staff and online appointments. Your thoughts are important to us at Dirito Brothers Walnut Creek Volkswagen, and we'll take this into consideration about scheduling options in the future.

November 16, 2024

Dealership Rating
Employee Rating

Fantastic level of service. The team was friendly, efficient, timely; the location is clearly very well run which is much appreciated. Thank you. More

by VWCust
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 17, 2024

Dirito Brothers Walnut Creek Volkswagen responded

Dirito Brothers Walnut Creek Volkswagen appreciates your kind words. We're glad our team provided friendly and efficient service. Thanks for taking the time to share your experience with us.

November 15, 2024

Dealership Rating
Employee Rating

The service was nice and the person was very friendly. It was a nice experience overall. More

by LCURRID28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Hubert

Nov 17, 2024

Dirito Brothers Walnut Creek Volkswagen responded

Dirito Brothers Walnut Creek Volkswagen appreciates your kind words. Thanks for sharing your experience with our team.

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