Margie Davis

This is my second time utilizing Dana Ford Lincoln. Their customer service Is unmatched. Purchasing a car can be a very stressful task, especially when you’re a woman. Most sales representatives will t Their customer service Is unmatched. Purchasing a car can be a very stressful task, especially when you’re a woman. Most sales representatives will treat a woman entering a dealership alone as if they don’t know what they’re doing. I’ve often felt unheard and as if I was being talked down to, because I wasn’t a man. This is not the case at Dana. Everyone was very attentive. I was assisted by Mary Graffeo. She squeezed me in same day for an appointment. She remembered me from three years ago and her energy was positive and cheerful. She was prompt for our meeting and ready to get to business. I gave her my wish list and my hard no’s. She was able to pull a list of everything I was looking for and a couple I didn’t know I wanted. We walked the showroom and the massive inventory in the lot. She placed me behind the wheel of a car that I would not have even asked to see. Still in my top five cars I wanted to see in detail, her knowledge of all the model’s bells and whistles made the decision easy. Just like that, we found the car of my dreams. She assisted in navigating me through all the necessary paperwork. Transferring from one car to another in a breeze. She made the whole experience fun and enjoyable. I felt heard and ended up leaving with just what I wanted. I will continue to refer friends and family, especially the ladies to Dana Ford Lincoln. More

by carbiec107 Verified Customer Verified Customer

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Every time I go to them they are always very helpful. And curtious. I feel I being dealt with fairly And curtious. I feel I being dealt with fairly More

by sweentom1 Verified Customer Verified Customer

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Professional, Customer Service Excellent , All Transactions handled by experienced people. Large Inventory to choose from. Transactions handled by experienced people. Large Inventory to choose from. More

by brooklynsview Verified Customer Verified Customer

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I had a truly great experience with Dana Ford! For me, this was an online out-of-state purchase. I had never considered or attempted that before, nor did I think I ever would. The car was For me, this was an online out-of-state purchase. I had never considered or attempted that before, nor did I think I ever would. The car was just as advertised, and so was the price. My communication with Dana Ford began with just a few questions online, Most were answered promptly and sales staff reached out to confirm availability and provide additional details. Dana employees were never pushy and always friendly and helpful.. Bottom line, Dana Ford treated me the way I would want to be treated, and that doesn’t often happen in car sales. I was very pleased with everyone I talked to and eventually met when I arrived to inspect, test drive, and purchase the car. It was a memorable experience in a good way, and that rarely happens with a car purchase. Thank you Dana employees…very well done! More

by mikealfred123 Verified Customer Verified Customer

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Tohave the Service Center pick up and deliver back is very convenient. I always use this service with good results. very convenient. I always use this service with good results. More

by angjreg Verified Customer Verified Customer

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Interactions with the internet department and sales prior to the sale were quite positive. However, the finance person added a surprise fee for several hundreds of dollars at the final transaction, after it to the sale were quite positive. However, the finance person added a surprise fee for several hundreds of dollars at the final transaction, after it was too late to walk away from the deal, thus breaking trust and resulting in overall negative tone for the sale. More

by disappointed Verified Customer Verified Customer

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Once again, I was pleased with the courtesy and professionalism from the staff of Dana Ford Lincoln. Each member I dealt with made the lease renewal process quick and easy. I’m happy to spend anoth professionalism from the staff of Dana Ford Lincoln. Each member I dealt with made the lease renewal process quick and easy. I’m happy to spend another three years a customer. More

by V_Fabiani Verified Customer Verified Customer

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They are the best dealership in Staten Island and they have the best service and advisors have the best service and advisors More

by Romualdocruz Verified Customer Verified Customer

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Ryan and Frank were great and helpful. Nice experience. Made the process very easy. Thank you…. Nice experience. Made the process very easy. Thank you…. More

by Mtempesta416 Verified Customer Verified Customer

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Their service was very good on the day I went to take my car for service car for service More

by Romualdocruz Verified Customer Verified Customer

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