Marcus Procter
Marcus Procter at Five Star Subaru of Grapevine
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Marcus Procter

Service Director

Five Star Subaru of Grapevine

2651 William D Tate Ave
Grapevine, TX 76051

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4.9
74 Reviews
4.9

74 Reviews

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74 Reviews of Marcus Procter

February 26, 2024

Dealership Rating
Employee Rating

Currently driving my 3rd vehicle from Five Star Subaru, they have remained good listeners and provide great personalized customer service! I am a very satisfied customer. More

by simplychinedu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 27, 2024

Five Star Subaru of Grapevine responded

Simplychinedu, We appreciate your commitment to Five Star Subaru! Your complete satisfaction is always the focus. We look forward to scheduling future appointments at 817-438-1700. Safe travels! Take care, Jake Ritter, Service Director

May 31, 2023

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Employee Rating

5 Star Subaru has the best customer service ever. Always happy to help, they keep snacks and drinks for their customers, and you can stop by and they will wash your car for free. Everyone is always s More

by shari.k.henson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dyson Ellis, Jon Zablosky

May 31, 2023

Five Star Subaru of Grapevine responded

Hello Shari, We are thrilled to hear that you had a great experience at Five Star Subaru and that our team provided you with exceptional service. Your satisfaction is our top priority, and we are delighted that we were able to meet your expectations. Count on us at 817-438-1700 when you have vehicle care concerns. Thank you for your business and review, Jake Ritter, Service Director

May 19, 2023

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I offend hear from friends of their dealership experience. Problems after Problems, unsatisfactory repairs, uncaring personal, this drama is so common in this industry. Not so at Grapevine Subaru More

by meangene11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 20, 2023

Five Star Subaru of Grapevine responded

Meangene11, We are a drama-free service center at Five Star Subaru! Thank you for your kind endorsement and support for a list of our staff. Helping you enjoy your Subaru is the goal. Call on us any time at 817-438-1700. Thanks again, Jake Ritter, Service Director

May 01, 2023

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Great customer service, especially service advisor, Johnny Taylor. Though it is some times ,to get someone to meet you when you drive up. More

by jwydy1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 01, 2023

Five Star Subaru of Grapevine responded

Jwydy1, How very nice of you for recommending so many of the Five Star Subaru service staff. Thank you for choosing our service center. Between visits, when you have vehicle questions, we welcome your calls at 817-438-1700. Safe travels and please count on us again. Take Care, Jakob Ritter, Service Director

April 05, 2023

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Employee Rating

Great service , great teams and a great dealership. They are always helpful whenever we have a problem. We bought our Outback there and would never take it anywhere else. We have recommended them to al More

by Maryann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 05, 2023

Five Star Subaru of Grapevine responded

Maryann, How very nice of you to recognize so many Five Star Subaru sales and service team members. It is our goal to make every dealership experience to be informative and enjoyable. Reach Mike and our techs at 817-438-1700 whenever you need vehicle advice. We are here for you and wish you safe travels. Thank you, Jake Ritter, Service Director

April 05, 2023

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Employee Rating

Always professional and kind. The new band to attach the number to the key was difficult to remove More

by Jsp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 06, 2023

Five Star Subaru of Grapevine responded

Hello Jsp, We appreciate knowing the Five Star Subaru service team took good care of you. We hope you count on us again for future vehicle issues. Reach out to 817-438-1700 any time. Thank you, Jake Ritter, Service Director

March 18, 2023

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Everyone that we talked to seemed really friendly and eager to help with any questions we had i recommend this dealership More

by mikeymay62
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Mar 19, 2023

Five Star Subaru of Grapevine responded

Thank you so much, mikeymay62! It is great to see your long list of Five Star Subaru staff that have helped you out. We look forward to your next call at 817-438-1700. We will look forward to seeing you again. Take Care, Doug Laymon, Sales Manager

February 24, 2023

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Super easy and fast service, amazing snack bar with lots of choices to keep you preoccupied while you wait! Lol More

by Dante
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 24, 2023

Five Star Subaru of Grapevine responded

Hello Dante, It is always great to hear from our Five Star Subaru guests. Thank you for recognizing so many of our service team. Let us know when you need an appointment at 817-438-1700. We look forward to seeing you again. Thanks again, Dylan Hulme, Service Director

December 13, 2022

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Employee Rating

Clean comfortable waiting area. Excellent communication of work performed and work necessary. Excellent selection of coffee, tea, beverages and snacks while waiting. More

by Frederick
Service Price Transparency
Recommend Dealer
Yes
Dec 14, 2022

Five Star Subaru of Grapevine responded

Thank you, Frederick, for sharing your Five Star Subaru service experience. Communication continues to be key and we welcome additional questions at 817-438-1700. Let us know how we can help you enjoy your Subaru. Safe travels, Dylan Hulme, Service Director

September 09, 2022

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Employee Rating

The staff at Five Star Subaru provided me with extraordinary service and a pleasant environment along with explaining in detail everything I needed. More

by martinkingtexas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 09, 2022

Five Star Subaru of Grapevine responded

Martinkingtexas, It is great to hear from you! Thank you for rating your Five Star Subaru service visit. We appreciate having the opportunity to help with your vehicle's care. We look forward to scheduling future appointments at 817-438-1700. Take Care, Marcus Procter, Service Director

Sep 09, 2022

martinkingtexas responded

You got it!! I forgot to get my new Subaru ball cap while I was there. Maybe next visit.

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