Marcus Nicholson

My service advisor James was excellent and very efficient. I appreciate all the help. I will be back to do business. efficient. I appreciate all the help. I will be back to do business. More

Report | Print

I recently had the pleasure of purchasing a Nissan Armada from Scott Clark Honda, and I cannot speak highly enough about their customer service. From the moment I walked into the dealership, I was gre Armada from Scott Clark Honda, and I cannot speak highly enough about their customer service. From the moment I walked into the dealership, I was greeted with warmth and professionalism. The staff took the time to understand my needs and preferences, guiding me through the entire purchasing process with patience. What truly stood out to me was their consistent follow-up after the sale. The team ensured that I was satisfied with my new vehicle and addressed any questions I had, making me feel valued as a customer. Their commitment to customer care didn’t stop once I drove off the lot; they genuinely wanted to make sure I was happy with my purchase. Overall, my experience with Scott Clark Honda was exceptional. If you're looking for a dealership that prioritizes customer service and support, I highly recommend them! Thank you, Scott Clark Honda, for making my car-buying experience so positive! More

Report | Print

Had a very awesome experience! Very laid back and very knowledgeable! Will be my go to guy from now on! Very laid back and very knowledgeable! Will be my go to guy from now on! More

Report | Print

Nothing spoken at signing is included. I was told I had extended maintenance which I do not have. The sales and finance managers verbal statements do not match the contract. I now have to I was told I had extended maintenance which I do not have. The sales and finance managers verbal statements do not match the contract. I now have to pay for maintenance. Tire rotation is included wherever I purchase tires - but not for me at Scott Clark Honda. At signing , I was told I could split payments- I can’t. I’m so uphappy with the car, service, financing and contract. More

Report | Print

Worst customer experience ever! !!!! I connected with Mari regarding a very specific Accord. They had one coming in and she promised to follow-up once it arrived. She did and I went !!!! I connected with Mari regarding a very specific Accord. They had one coming in and she promised to follow-up once it arrived. She did and I went in same day to see it. I didn’t expect the paint damage and scratches along the passenger side, so she mentioned it would be going into the repair shop. So, the next day I reached out and at that time she, JR and I came to an agreement on the OTD price. I told them I would be there the next morning at 11:30am (it was around 5pm that day) to put my $500 deposit down to hold the car so I could inspect the repairs before purchasing the vehicle. Next day, I’m literally in-route from Concord to Independence and at 8mins from my arrival window I told them both, I called Mari to let her know I was on my way. She then tells me the car sold. Really?!?!? So, 1) why hadn’t she called me bc she knew where I was traveling from 2) I gave an estimated time that I was coming, why not honor that 3) why not call me to do the deposit over the phone 4) the GM, Marcus Nicholson has a policy about “first come, first serve”…again…I had been in touch with Mari about the week before the car even arrived, so yeah!! I emailed Marcus to express my frustration and guess what…no response. This dealership is an absolute joke!!! But it all worked out bc I just purchased the Touring model in the color I originally wanted - their loss! 🤷🏽‍♀️😁 More

Report | Print

Very professional and friendly. People at this dealership awesome people . We truly enjoy the service People at this dealership awesome people . We truly enjoy the service More

Report | Print

I appreciate the quick response thank you for resolving this Marcus Nicholson. Have a nice day. this Marcus Nicholson. Have a nice day. More

Report | Print

Hellwig Stuart was the best sales person I've dealt with,Ive went to at least 10 dealerships in my 20 years of buying cars, his Customer service and kindness was superior ,very knowledgeable as well ,I with,Ive went to at least 10 dealerships in my 20 years of buying cars, his Customer service and kindness was superior ,very knowledgeable as well ,I want to thank him and his company for Excellence . Sincere Jarrett More

Report | Print

Service for oil change and tire rotation is always slow. Need some work on making service faster and more efficient. Thinking about going elsewhere. my time is very valuable. Need some work on making service faster and more efficient. Thinking about going elsewhere. my time is very valuable. More

Report | Print

Victor was my salesman for the 2nd car with them. He's thorough & fast! Everyone from managers, delivery & service are awesome & aim to please! T thorough & fast! Everyone from managers, delivery & service are awesome & aim to please! T More

Report | Print