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Marcell Saavedra

Overview Reviews (386) Inventory (102)

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Marcell Saavedra

Marcell Saavedra | Page 8

Service Advisor

Nissan of Torrance

20550 Hawthorne Blvd
Torrance, CA 90503

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4.8

386 Reviews

Overview Reviews (386) Inventory (102)

4.8

386 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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386 Reviews of Marcell Saavedra

July 19, 2026

Dealership Rating

Employee Rating

Every time I come, they seem to help me very good ? ? And every time I come, I like to deal with Marcel and Chris. I'm very pleased with them.?? ? And every time I come, I like to deal with Marcel and Chris. I'm very pleased with them.?? More

by TIFFANYYOUNG66

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Marcell Saavedra

Jul 22, 2026 -

Nissan of Torrance responded

Thank you for your kind words! We are thrilled to know that Marcell and Chris have provided excellent service for you every time. Our team takes pride in delivering exceptional customer service and we look forward to continue exceeding your expectations. See you again soon! Kind Regards, Elizabeth Reyes Customer Relations Manager

July 18, 2026

Dealership Rating

Employee Rating

Fast and efficient battery replacement. Pricing of battery could have been a little more reasonable. Professional service and installation is good. Pricing of battery could have been a little more reasonable. Professional service and installation is good. More

by R.MATSUDA

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Marcell Saavedra

Jul 22, 2026 -

Nissan of Torrance responded

Thank you for your feedback! We're glad to hear our installation and service met your expectations. We're always evaluating our pricing to provide the best value for our customers. We look forward to serving you again. Kind Regards, Elizabeth Reyes Customer Relations Manager

July 18, 2026

Dealership Rating

Employee Rating

Communication from the dealership has been inconsistent and dismissive. My service representative did not return calls. The service manager did not follow through promised updates and the dealership has re and dismissive. My service representative did not return calls. The service manager did not follow through promised updates and the dealership has repeatedly failed to acknowledge the seriousness of the mold contaminations inside my vehicle increasing my health concerns. More

by REBWEB45

Verified Customer

Recommend Dealer

Other Employees Tagged: Marcell Saavedra

Jul 22, 2026 -

Nissan of Torrance responded

We sincerely apologize for any miscommunication and lack of follow-through. Your health and satisfaction are our top priorities. We will address this issue internally to ensure better communication. Please contact us at your earliest convenience so that we can work toward a resolution. Kind Regards, Elizabeth Reyes Customer Relations Manager

July 18, 2026

Dealership Rating

Employee Rating

Absolutely friendly and helpful Very happy with the services and service advisor Marcell I am happy with the services that Marcell and the dealership provided. services and service advisor Marcell I am happy with the services that Marcell and the dealership provided. More

by THIENNHATRANG

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Marcell Saavedra

Jul 22, 2026 -

Nissan of Torrance responded

Thank you so much for your kind words! We are thrilled to hear that you had a positive experience with Marcell and our dealership. Our team always strives to provide the best services and we are glad to know we were able to assist you. We appreciate your business and look forward to seeing you again soon! Kind Regards, Elizabeth Reyes Customer Relations Manager

July 16, 2026

Dealership Rating

Employee Rating

Awesome, great and excellent service quality. The best dealership in Los Angeles. Great customer service and attention. The best dealership in Los Angeles. Great customer service and attention. More

by LLOBO78

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Marcell Saavedra

Jul 18, 2026 -

Nissan of Torrance responded

Thank you so much for your kind words! We're thrilled to hear that you had an awesome experience with us and that our customer service and attention met your expectations. We strive to be the best dealership in Los Angeles and appreciate your support. Kind Regards, Elizabeth Reyes Customer Relations Manager

July 16, 2026

Dealership Rating

Employee Rating

Marcel as always provided an excellent and honest service on my car. He went above and beyond to provide a satisfactory service. Always a pleasure to have him work on my car. on my car. He went above and beyond to provide a satisfactory service. Always a pleasure to have him work on my car. More

by Mary Grace

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Jul 18, 2026 -

Nissan of Torrance responded

Thank you for your kind review! We are so glad that Marcell was able to provide you with excellent and honest service. We pride ourselves on going above and beyond for our customers and it's always a pleasure to work on your car. Thank you for your continued support! Kind Regards, Elizabeth Reyes Customer Relations Manager

July 15, 2026

Dealership Rating

Employee Rating

The advisor treated me with respect, explained everything clearly, and showed genuine care throughout my visit. clearly, and showed genuine care throughout my visit. More

by hochol21

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Marcell Saavedra

Jul 17, 2026 -

Nissan of Torrance responded

Thank you for your kind words! We pride ourselves on providing exceptional service and our team is dedicated to making sure our customers feel valued and well-informed. We appreciate your feedback and look forward to serving you again in the future. Kind Regards, Elizabeth Reyes Customer Relations Manager

July 15, 2026

Dealership Rating

Employee Rating

Great experience Marcell and Chris are great Great experience Marcell and Chris are great, very attentive, communicative and professional experience Marcell and Chris are great, very attentive, communicative and professional More

by Rafael.Luna

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Marcell Saavedra

Jul 17, 2026 -

Nissan of Torrance responded

We're thrilled to hear that Marcell and Chris provided you with such a great experience! We pride ourselves on our attentive and professional team members, and we're grateful to have them on our team. Thanks for choosing Nissan of Torrance!

July 15, 2026

Dealership Rating

Employee Rating

The location is very accessible to customers and the editing area is nice and clean Just a reminder: front door if possible to be unlocked at a reasonable time editing area is nice and clean Just a reminder: front door if possible to be unlocked at a reasonable time More

by JCAYAMANDA

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Jul 17, 2026 -

Nissan of Torrance responded

Thank you for your kind review! We pride ourselves on providing a convenient location for our customers and ensuring a clean and organized waiting area. Kind Regards, Elizabeth Reyes Customer Relations Manager

July 15, 2026

Dealership Rating

Employee Rating

Was in and out. Rene was great. Tv and music was too loud, so was not an enjoyable waiting experience Rene was great. Tv and music was too loud, so was not an enjoyable waiting experience More

by trinitylilly

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Chris Figueredo, Raymond Ward, Rene Cruz

Jul 17, 2026 -

Nissan of Torrance responded

Thank you for your feedback. We apologize for the loud TV and music, and we will make sure to adjust the volume in the future. We appreciate your business and hope to provide a more enjoyable experience next time. Kind Regards, Elizabeth Reyes Customer Relations Manager

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