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Marcell Saavedra
Marcell Saavedra at Nissan of Torrance
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Marcell Saavedra

Service Advisor

Nissan of Torrance

20550 Hawthorne Blvd
Torrance, CA 90503

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4.8
69 Reviews
4.8

69 Reviews

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69 Reviews of Marcell Saavedra

February 22, 2025

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Employee Rating

quick service. I was in a hurry. good customer service. no need for an appt. More

by autumn emanuel
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Recommend Dealer
Yes
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February 19, 2025

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Great service! Marcel was very friendly and i had no issues with my repair or securing a rental while the repair was done More

by emma duane
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Recommend Dealer
Yes
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Feb 21, 2025

Nissan of Torrance responded

Hello Emma, thank you for your kind review. We are happy to hear that we were able to accommodate you with a rental while your repairs were being done. We look forward to your next visit! Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

February 19, 2025

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Marcell offered very good customer service! He was nice and helpful explaining all my car needs. More

by RICKYRAMOS13
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Recommend Dealer
Yes
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Feb 21, 2025

Nissan of Torrance responded

Hi Ricky, thank you so much for your positive comments about your recent experience at Nissan of Torrance! We're looking forward to your next visit with us! Kind Regards, Elizabeth Reyes Customer Relations Manager

February 14, 2025

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Best customer service experience with Chris as Service Advisor at Nissan Torrance, I would recommend all my friends and family to purchase their next car at Nissan Torrance. More

by THEALEE36
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Elizabeth Reyes, Chris Figueredo, David Campos, Alex Camacho, Alberto Arellano, Frankie Figueredo, Richard Burns, Jimmy Vasquez, Capri Blas

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Feb 18, 2025

Nissan of Torrance responded

Hello Thea, we're so glad that we were able to go above and beyond your expectations! Thank you for the great review! Thanks again for taking the time to leave us this information about your recent visit. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

February 14, 2025

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I’m still waiting for my floormats, but very helpful with my tire issue. The car wash was a nice surprise! More

by JONJEFFJACKMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Figueredo, David Campos, Richard Burns, Jimmy Vasquez, Capri Blas

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Feb 19, 2025

Nissan of Torrance responded

Hello, we appreciate your feedback! I would be happy to assist you with your floormats but would need further information as you listed all of our service representatives on your review and not sure who you were assisted by. Please email me at ereyes@cam-usa.com, I look forward to hearing from you. Kind Regards, Elizabeth Reyes Customer Relations Manager

February 13, 2025

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Great service and an unexpected discount on what I ordered 👍 awesome truck and running boards More

by KDAWSON143
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Elizabeth Reyes, Miguel Gonzalez

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Feb 17, 2025

Nissan of Torrance responded

Hello Karl, congratulations on your brand-new Nissan Frontier and welcome to the Nissan of Torrance family. Glad you love your awesome truck. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Kind Regards, Elizabeth Reyes Customer Relations Manager

February 12, 2025

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Marcell was terrific, professional, overall great. He knew what he was talking about and took my concerns seriously. More

by FMALILAY1031
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Workmanship
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Recommend Dealer
No
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Feb 16, 2025

Nissan of Torrance responded

Hello Faviola, thank you for taking the time to write such a wonderful review for Marcell. Your feedback on this review leads me to believe that the 1-star review was an error. I know I had replied to a small survey you had filled out and expressed that the rating and survey were a reflection of the service provided by Marcell. We understood your concerns and did address them with our GM and Sales Managers as we do not condone of that behavior from any of our employees/departments. As stated on my previous response you will soon be receiving another survey via email, that is Marcell's personal report card, so we really hope the rating is based on the service he provided. If you have any questions or concerns, we are happy to further discuss. If you would like to provide him with a 5-star review, please just log in and edit your review. Thank you once again for expressing your positive experience with Marcell, it really means a lot. Until next time, take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

February 11, 2025

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Helpful and quick service. Received an oil change for my appointment date and was satisfied with my service More

by BAILEYHOMAN123
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Workmanship
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Service Communication
Recommend Dealer
Yes
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Feb 16, 2025

Nissan of Torrance responded

Hi Bailey, thank you for taking the time to leave a review for us at Nissan of Torrance. We're happy we could meet your expectations! We are always more than happy to assist you if anything else comes up. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

February 09, 2025

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Employee Rating

I brought my car in for emissions hose. They said they fixed it after 4 days and $500 in rental car when i received my car it smelled like gas was being pumped into drivers cabin. Horribl More

by Cindy B
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Service Communication
Recommend Dealer
Yes
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Feb 14, 2025

Nissan of Torrance responded

Hello Cindy, we are truly disappointed to hear that your experience was not to your satisfaction. We understand how important it is to have strong communication, and it is unfortunate that we fell short. I will use your feedback to coach our team as we strive to provide top quality service and falling short is unacceptable. Kind Regards, Elizabeth Reyes Customer Relations Manager

January 27, 2025

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Employee Rating

Marcel was kind, informative and very efficient. Answered all my questions he made me feel important and like I was the only one having service done More

by NEENAJOHNSON
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 30, 2025

Nissan of Torrance responded

Hello Neena, we're so glad that we were able to go above and beyond your expectations! Thank you for taking the time to leave a review. Kind Regards, Elizabeth Reyes Customer Relations Manager

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