Marc D'Ottavio
Marc D'Ottavio at Bay Ridge Subaru

Marc D'Ottavio | Page 33

Service Advisor

Bay Ridge Subaru

1819 Cropsey Ave
Brooklyn, NY 11214

not yet
rated
919 Reviews

A Little About Marc... I have worked in multiple areas within the auto industry. Years In The Auto Field: 25. Interests & Hobbies: Fishing. First Car Owned: Chevrolet Monte Carlo. Dream Car Garage: Jaguar XJS.

not yet
rated

919 Reviews

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Dealership Experience

11 yrs, 7 mos

Industry Experience

36 yrs, 6 mos

Languages Spoken

English English

919 Reviews of Marc D'Ottavio

June 07, 2021

Dealership Rating
Employee Rating

Was pleasantly surprised when I had my oil change done in 10 minutes or less. Was able to enjoy the nice weather without sitting around and waiting for the car. More

by STAN SHRAYBMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 07, 2021

Bay Ridge Subaru responded

Thank you for your feedback and five star rating, STAN SHRAYBMAN ! Please come see us again. Sincerely, Tom Ruggiero, Dealer Principal

June 04, 2021

Dealership Rating
Employee Rating

The staff was great. The customer service was top notch. The wait was short. I was called a few times to clarify things I did not understand. More

by antiniam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Patricia Schumacher , Kiara Colon, Kayla Rodriguez, Alicia Sena, Sabina Triunfel

Jun 07, 2021

Bay Ridge Subaru responded

We're thrilled to hear you enjoyed your experience with us! Thank you for the kind words and the positive review, we really appreciate it! Sincerely, Tom Ruggiero, Dealer Principal

June 04, 2021

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Employee Rating

They quickly checked me in and gave me an estimate for the time for repair that was accurate. The waiting room was clean and the checkout was easy. More

by bobtonti
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Alicia Sena

Jun 07, 2021

Bay Ridge Subaru responded

We greatly appreciate your feedback and thank you for choosing Bay Ridge Subaru. Sincerely, Tom Ruggiero, Dealer Principal

June 03, 2021

Dealership Rating
Employee Rating

From the moment we get there till the moment we leave the quality efficiency and friendliness is par excellence . We are kept up to the minute. Always a good experience More

by BRUCEDV
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Patricia Schumacher

Jun 04, 2021

Bay Ridge Subaru responded

BRUCEDV, thank you for your positive review. We're so glad you had a great experience here, and we hope to be able to work with you again soon! Sincerely, Tom Ruggiero, Dealer Principal

May 31, 2021

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Employee Rating

Everyone is friendly and professional, any parts that needed replacing was clearly explained and priced was quoted prior to completion. Setting up service on the app is very easy and convenient. More

by CBONICA27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 01, 2021

Bay Ridge Subaru responded

We greatly appreciate your kind feedback! If you need anything else, please let us know. Thank you for choosing Bay Ridge Subaru! Sincerely, Tom Ruggiero, Dealer Principal

May 29, 2021

Dealership Rating
Employee Rating

In and out with a clean job done. SurprisedI needed a In and out with a clean job done. Surprised I needed a tire that I was told was replaced in Massachusetts but they were on it. More

by Jeff1948
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Andre Arzuza

Jun 01, 2021

Bay Ridge Subaru responded

We greatly appreciate your kind feedback! If you need anything else, please let us know. Thank you for choosing Bay Ridge Subaru! Sincerely, Tom Ruggiero, Dealer Principal

May 29, 2021

Dealership Rating
Employee Rating

Very effective and hard working. Really love how Subaru services my car. Will recommend Marc. Additionally he explained serving to me since I am a new driver. More

by KARESELL.JOSEPH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 01, 2021

Bay Ridge Subaru responded

Thank you for the five-star rating! We're thrilled to hear that you had a great experience with our service dept. If you need anything else, please let us know. Have a great day! Sincerely, Tom Ruggiero, Dealer Principal

May 27, 2021

Dealership Rating
Employee Rating

The service is always prompt, courteous and helpful. The service managers, mechanics, reception, everyone strives and succeeds at providing superior service and making one feel welcome. More

by ROSS_BRADY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Patricia Schumacher , Kiara Colon, Kayla Rodriguez, Alicia Sena, Sabina Triunfel

May 27, 2021

Bay Ridge Subaru responded

Hello there, we appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help! Take care! Sincerely, Tom Ruggiero, Dealer Principal

May 26, 2021

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Employee Rating

Wonderful service. Very smooth to drop and pick up my car. Service done within the time I was told. Marc was so helpful. I will definitely come here for my service from now on. More

by pchen2045
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
May 27, 2021

Bay Ridge Subaru responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Bay Ridge Subaru! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Sincerely, Tom Ruggiero, Dealer Principal

May 25, 2021

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Employee Rating

Everyone on Customer service team was pleasant and attentive. The service work was completed within the estimated time frame and the service charges seemed reasonable. More

by DHKAUFMAN58
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Patricia Schumacher , Kiara Colon, Kayla Rodriguez, Alicia Sena, Sabina Triunfel

May 26, 2021

Bay Ridge Subaru responded

Thank you for the great review! We're pleased to hear that our team has given you excellent service. We appreciate your business and welcome you back whenever you need help. Sincerely, Tom Ruggiero, Dealer Principal

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