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Marc D'Ottavio
919 Reviews
A Little About Marc... I have worked in multiple areas within the auto industry. Years In The Auto Field: 25. Interests & Hobbies: Fishing. First Car Owned: Chevrolet Monte Carlo. Dream Car Garage: Jaguar XJS.
Read moreDealership Experience
11 yrs, 7 mos
Industry Experience
36 yrs, 6 mos
Languages Spoken
English
919 Reviews of Marc D'Ottavio
July 05, 2021
Went back three times to fix the same issue. Last time was during my vacation and I was three hours away. Not happy at all with the way the service department did not inform me that the second attempt was was during my vacation and I was three hours away. Not happy at all with the way the service department did not inform me that the second attempt was only a temporary fix and that the issue could happen again. More
by Anna G
Verified CustomerOther Employees Tagged: Cornelius Middleton
July 05, 2021
I believe the instruments to identify Check Engine Light could have offered up all the diagnostic codes instead of by a process of elimination to make my repair bill more manageable.. I believe the technic could have offered up all the diagnostic codes instead of by a process of elimination to make my repair bill more manageable.. I believe the technicians should do a holistic diagnosis for check engine light., especially for an old car. This indicates a lack of knowledge for older cars. I spent approx $6,600 and made three visits to diagnose and repair a check engine light which was blinking. I had an aftermarket catalytic converter purchased from Amazon on my can. This had t be replaced. Therefore I should advise this seller on Amazon that this part is not a suitable replacement. More
by mcsphil89
July 05, 2021
Everyone was friendly, quick and clear. They explained everything that was needed and recommended. The waiting area was clean and comfortable. I felt I got good value. everything that was needed and recommended. The waiting area was clean and comfortable. I felt I got good value. More
by WILLNER90
Other Employees Tagged: Patricia Schumacher , Kiara Colon, Kayla Rodriguez, Alicia Sena, Sabina Triunfel
July 01, 2021
It’s been 20 years and I wouldn’t let anyone else even point a wrench in the direction of our car. point a wrench in the direction of our car. More
by EDWARDCRES
Other Employees Tagged: Patricia Schumacher , Kiara Colon
July 01, 2021
The sales rep that I spoke with, via phone, was very helpful and quickly got my order in. Dropping off the car was super easy and the staff was friendly and prompt. Picking was a different story. Th helpful and quickly got my order in. Dropping off the car was super easy and the staff was friendly and prompt. Picking was a different story. The woman behind the counter was rude and made me feel like I was very much a nuisance to her. Though I barely said three sentences to her. She was not the same attendant I had worked with previously. I will note that it seemed to realized her attitude and slightly adjusted her tone and gave me a somewhat apology. I also am not a fan of them not giving you a flat fee for installation. They know exactly now long routine installations take and I was charge OVER the 1 hour service but under 2 hours. How do I know it took that long? I almost argued it but honestly had to get back to work. More
by Hazelflag
June 30, 2021
Only needed safety inspection to complete registration for out-of-state purchase and they did that quickly, also installing front license plate that had no pre-set installation point. for out-of-state purchase and they did that quickly, also installing front license plate that had no pre-set installation point. More
by lennyjh8
June 29, 2021
Courteous ,helpful and knowledgable staff,and speedy and efficient sservice. A wonderfully clean and comfortable waiting area is an added bonus for Bay Ridge Subaru customers. efficient sservice. A wonderfully clean and comfortable waiting area is an added bonus for Bay Ridge Subaru customers. More
by MIMITEE924
