Marc D'Ottavio
Marc D'Ottavio at Bay Ridge Subaru

Marc D'Ottavio | Page 28

Service Advisor

Bay Ridge Subaru

1819 Cropsey Ave
Brooklyn, NY 11214

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919 Reviews

A Little About Marc... I have worked in multiple areas within the auto industry. Years In The Auto Field: 25. Interests & Hobbies: Fishing. First Car Owned: Chevrolet Monte Carlo. Dream Car Garage: Jaguar XJS.

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919 Reviews

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Dealership Experience

11 yrs, 7 mos

Industry Experience

36 yrs, 6 mos

Languages Spoken

English English

919 Reviews of Marc D'Ottavio

July 09, 2021

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Always on time and courteous. Good service. What else can I say, it was service for 2 recall notices. Blah, Blah, Blah, Blah Blah, Blah More

by GVZMAZ
Recommend Dealer
Yes
Jul 12, 2021

Bay Ridge Subaru responded

Hi, GVZMAZ. Thank you for taking the time to share your positive review with us! We look forward to working with you again soon. Sincerely, Tom Ruggiero, Principal Dealer

July 08, 2021

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Mark D is exceptional, as usual. Courteous, friendly, respectful, and knowledgeable. The waiting room is pleasant and all areas are spotless, including bathrooms. Thanks for another pleasant experience More

by ORAEZRACHIPHD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 09, 2021

Bay Ridge Subaru responded

We're very happy to hear about your 5-star experience with Mark! We look forward to your next visit with us. Sincerely, Tom Ruggiero, Principal Dealer

July 08, 2021

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Comfortable atmosphere, great communication via call and text, friendly and knowledgeable staff, reliable work. There is no reason not to trust your Subaru to these guys here. More

by BROSCO1931
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 08, 2021

Bay Ridge Subaru responded

Thank you for your detailed review, BROSCO1931! We pride ourselves with our professional, knowledgeable, and friendly team. We hope to work with you again soon. Sincerely, Tom Ruggiero, Principal Dealer

July 07, 2021

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The service was on time with my appointment and a job well done. Got it back sooner than i thought. Excellent work and will be back More

by nbatos
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 08, 2021

Bay Ridge Subaru responded

Thank you for your stellar review! If you have any further inquiries, we would be very happy to receive a phone call from you. See you soon, and safe travels! Sincerely, Tom Ruggiero, Principal Dealer

Jul 08, 2021

nbatos responded

You’re welcome and keep up the good work. Thank you.

July 07, 2021

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The service was excellent, the people friendly and helpful and the waiting room was comfortable. And best of all, the car was finished and ready in less time than expected. More

by RACKAL
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Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Patricia Schumacher , Kiara Colon, Kayla Rodriguez, Alicia Sena, Sabina Triunfel

Jul 08, 2021

Bay Ridge Subaru responded

Hi, RACKAL! Here at Bay Ridge Subaru, we prioritize giving each customer the best experience possible. We hope to see you again soon! Sincerely, Tom Ruggiero, Principal Dealer

July 06, 2021

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Friendly service only issue I had was I didn’t purchase my vehicle from this dealership although there was COVID traveling restrictions Subaru could not honor my first free oil change. I know to travel o More

by shalima165
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 07, 2021

Bay Ridge Subaru responded

We’re sorry for any inconvenience we may have caused you. It is always our #1 goal to satisfy our customers, and I appreciate that you took the time to write to us. Thank you for your patience and we hope to see you again in the future. Sincerely, Tom Ruggiero, Principal Dealer

Jul 07, 2021

shalima165 responded

Good morning Mr Ruggiero, It would have been nice if I had the opportunity to speak with you at the time of my service. I’m not sure if you would have honored my request for my first visit. I’m aware of each dealership perks it would be great ALL dealership and perks are included no matter where you purchased your vehicle. This is ONE company???? Thanks for reading and responding to my email. Sincerely, Lisa Lilienthal

July 06, 2021

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Excellent service!! They completed the service on my car quickly and got me back on the road in no time! The waiting area is very pleasant clean and new. Highly recommended!! More

by ROCCOCOLUCCIO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 07, 2021

Bay Ridge Subaru responded

Thank you for choosing Bay Ridge Subaru! We're happy to hear that you had a 5-star experience with our service. Sincerely, Tom Ruggiero, Principal Dealer

July 06, 2021

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They just know your are coming and why. Greet you. Service you. And before you blink, you are out the door. Efficient. Effective. Excellent. Easy. More

by ADEOLAGMC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Patricia Schumacher , Kiara Colon, Kayla Rodriguez, Alicia Sena, Sabina Triunfel

Jul 07, 2021

Bay Ridge Subaru responded

Hi, ADEOLAGMC, thank you for your kind review of our dealership. We're happy to hear that you had an overall positive experience with us. Should you have any questions, please give us a call, and we would be happy to assist. Sincerely, Tom Ruggiero, Principal Dealer

July 06, 2021

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Service appointment went flawlessly. Great customer service. The car was ready much quicker than they originally estimated. Pick up was easy. Waiting room was spotless. More

by AGAVALLER
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Recommend Dealer
Yes
Jul 07, 2021

Bay Ridge Subaru responded

We're happy to hear about your flawless experience with Bay Ridge Subaru! We try to give every customer the best possible experience. We hope to work with you again soon! Sincerely, Tom Ruggiero, Principal Dealer

July 06, 2021

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We have two Subaru Outback's and always use Bay Ridge We have two Subaru Outback's and always use Bay Ridge Subaru's service department for our repairs. The whole staff is friendly and professional. No More

by PMEMGMCM
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Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Patricia Schumacher

Jul 07, 2021

Bay Ridge Subaru responded

Hi, PMEMGMCM! Thank you for your continued patronage of our services. Your business is greatly appreciated! If your Subaru Outbacks encounter any more issues, please do not hesitate to give our dealership a call. We look forward to serving you on your next visit! Sincerely, Tom Ruggiero, Principal Dealer

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