Marc D'Ottavio | Page 26

The people were great. But, I had a 9am appointment schedule and it took almost 3 hours for my car to be serviced. I didn’t live nearby so I waited the entire time in the waiting room. schedule and it took almost 3 hours for my car to be serviced. I didn’t live nearby so I waited the entire time in the waiting room. More

by lj360bk Verified Customer Verified Customer

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Service and Marc my advisor was great. Only issue was the scratch on the middle arm rest that happened but Marc said the part is on order scratch on the middle arm rest that happened but Marc said the part is on order More

by RMAGGIO22 Verified Customer Verified Customer

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A positive experience. Received timely reminders before, and day of, appointment. Fast, courteous, efficient service. Work was completed in only one hour. People all very nice. and day of, appointment. Fast, courteous, efficient service. Work was completed in only one hour. People all very nice. More

by alice.loubaton Verified Customer Verified Customer

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Always great, personalized service. The best, most reliable and honest dealership I have ever dealt with. I purchased an Impreza at Bay Ridge 5 years ago. reliable and honest dealership I have ever dealt with. I purchased an Impreza at Bay Ridge 5 years ago. More

by fmg Verified Customer Verified Customer

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Hi, everything went fine. My air conditioner was still covered by the warranty, which I had forgotten, so even better! Thank you very much for your hard work! Great job by all! covered by the warranty, which I had forgotten, so even better! Thank you very much for your hard work! Great job by all! More

by RHEINRICH1 Verified Customer Verified Customer

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Friendly staffs, however my stereo head unit bracket was broken. I understand it might have gotten in the way for my passenger airbag recall repair but should had notified me. broken. I understand it might have gotten in the way for my passenger airbag recall repair but should had notified me. More

by TIMOW8396 Verified Customer Verified Customer

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Quick clean pleasant staff.. Service was performed in one hour. Waiting room comfortable. Appreciated renovated bathroom. wi fi good. 25 words too much. thank you one hour. Waiting room comfortable. Appreciated renovated bathroom. wi fi good. 25 words too much. thank you More

by Bklynsu Verified Customer Verified Customer

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Excellent Tire needed Plug Big help late Friday Add Engine oil and air in tires. Keep on the road. Ernest Marc Patricia and lady valet Everyone Big Thanks!! Engine oil and air in tires. Keep on the road. Ernest Marc Patricia and lady valet Everyone Big Thanks!! More

by STEPHENK556 Verified Customer Verified Customer

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Most employees are personable and service is good. Marc was a little too rigid about not giving a loner car or providing a shuttle. I didn’t know I had to make a reservation for a loner car. Nor did I know was a little too rigid about not giving a loner car or providing a shuttle. I didn’t know I had to make a reservation for a loner car. Nor did I know about the max of miles the shuttle could go. My service was going to take 3-4 hours. He could have made a one time exception considering my customer status (another employee made me aware). He stuck to the rules and showed no empathy as he delivered a cold, “no.” More

by ASTRAIT Verified Customer Verified Customer

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Customer Great service, my car runs well now. Representative quickly response when I have questions.Also, they provide Starbucks coffee in the waiting room, that's great! Representative quickly response when I have questions.Also, they provide Starbucks coffee in the waiting room, that's great! More

by ziqing.zhang1989 Verified Customer Verified Customer

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