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Manny Lugo
Manny Lugo at Acura by Executive
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Manny Lugo

Parts Manager

Acura by Executive

527 Washington Ave
North Haven, CT 06473

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4.6
21 Reviews
4.6

21 Reviews

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21 Reviews of Manny Lugo

December 31, 2024

Dealership Rating
Employee Rating

The dealer was superior, everyone was professional and the experience was excellent. I would recommend Acura in North Haven to friends and family. More

by SJW5150
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: JoAnn Gradzik, John Torre, Paul Piliero, Austin Rotella, Alexyss Roderick, Daniel Santamaria, Erica Casey, Stanley Casey

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Jan 02, 2025

Acura by Executive responded

It's fantastic to hear that we provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Acura by Executive!

November 01, 2024

Dealership Rating
Employee Rating

Michael was very informative, took his time to explain everything to me. Very warm guy. More

by Ishmael
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Heath, John Nguyen

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Nov 04, 2024

Acura by Executive responded

Thanks for sharing your thoughts about your experience with Michael here at Acura by Executive. We appreciate your business and hope to see you again soon!

November 01, 2024

Dealership Rating
Employee Rating

Scheduled wheel bearing replacement, to wait while was done. Part not in stock on arrival. More

by Bfillmore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Paul Piliero, Michael Heath, Austin Rotella, John Nguyen, Daniel Santamaria, Erica Casey

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Nov 04, 2024

Acura by Executive responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

Nov 04, 2024

Acura by Executive responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

October 26, 2024

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Employee Rating

A great enviroment to get your vehicle serviced in. Highly recommended to purchase at this dealer. More

by Jorge O
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Paul Piliero, Michael Heath, Austin Rotella, John Nguyen

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Oct 27, 2024

Acura by Executive responded

Thank you for your very kind review, Jorge. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Acura by Executive.

January 17, 2024

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Employee Rating

Great service. , Mike and the service staff went to extra mile it is always a pleasure to service car there More

by Frankdicos
Recommend Dealer
Yes

Other Employees Tagged: Paul Piliero, Michael Heath, Austin Rotella, John Nguyen , Nick Lavacca, Josue Rolon, CJ Smith, John Torre

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Jan 18, 2024

Acura by Executive responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, Frank, and it's great to hear about your excellent experience here at Acura by Executive.

November 13, 2023

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Employee Rating

This is this is an excellent Dealership very responsive and very good to work with .. Joanne is wonderful to work with.. More

by CCAT931785
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Heath, Austin Rotella, John Nguyen , Kristi Lavacca, Nick Lavacca, Joann in sales is a great sales person and already purchased 5 cars from!!!

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Nov 13, 2023

Acura by Executive responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience working with Joann here at Acura by Executive.

October 16, 2023

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Employee Rating

Great customer service. Always explains things thoroughly... I have been going for years now. They are the best More

by TWEETWENDY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Heath , Nick Lavacca

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Oct 17, 2023

Acura by Executive responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Acura by Executive.

September 21, 2023

Dealership Rating
Employee Rating

Great Service and shop supervisor was very knowledgeable I am lookin forward to get my car served at this location More

by lorenzo8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Austin Rotella , Brandon Hines, Nick Lavacca

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Sep 22, 2023

Acura by Executive responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

August 17, 2023

Dealership Rating
Employee Rating

excellent services in all it’s departments… they are all very kind, accommodating, explain everything to be done to your car.. i would definitely recommend this dealership.. More

by SHUNGAG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: JoAnn Gradzik, Michael Heath, Austin Rotella , Jonathan Escoto, Victoria Felder, Kristi Lavacca, Nick Lavacca, CJ Smith

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Aug 18, 2023

Acura by Executive responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Acura by Executive to be a positive one. Please don't hesitate to reach out if you need anything else.

August 11, 2023

Dealership Rating
Employee Rating

Everyone was extremely personable and helpful. My experience was great. No pressure. I felt I could trust everyone there and that they were interested in finding me what I wanted. More

by annlisitano
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Austin Rotella , Matt Godwin, Brandon Hines

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Aug 14, 2023

Acura by Executive responded

Thank you so much for choosing Acura by Executive! Congrats on your new purchase, and let us know if we can be of any more assistance!

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