Luke Lien
Luke Lien at White Bear Acura Subaru

Luke Lien | Page 18

Service Advisor

White Bear Acura Subaru

3525 N Highway 61
Vadnais Heights, MN 55110

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4.9
423 Reviews
4.9

423 Reviews

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423 Reviews of Luke Lien

March 26, 2021

Dealership Rating
Employee Rating

Sale was fine, purchased used. Service is lacking. Brought vehicle in three times for same issue. Latest fix was to lubricate sway bar and bushings, this will temporarily stop noise nut doesn't fix th More

by JCNOSLRAC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Max Knutson

Mar 29, 2021

White Bear Acura Subaru responded

We will certainly stand by our vehicle if we are having ongoing issues even if it is outside the 30 day warranty. Please contact our Service Manager if problem persists.

Apr 01, 2021

JCNOSLRAC responded

I've been dealing with a service advisor, lastest attempt at fixing masked noise lasted for 35 miles, basically my trip home. I've spent more time and money bringing it back and forth to the dealer than I have driving it for personal use, not to mention having to have soneone else drive to pick me up when dropping it off and then again so I can pick it up. I will be calling to talk to a service manager for hopefully a final fix and resolution. I wouldn't have purchased if I knew it had front end issues.

March 26, 2021

Dealership Rating
Employee Rating

I bought a used car from the dealership, the purchase process was easy and smooth, no surprises. There was a small issue with the car after I brought it home and the service department was more than help More

by Rob B
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Julius Bwabye

Mar 26, 2021

White Bear Acura Subaru responded

We're glad you had a good experience with us and that our service team was able to address the issue with you car promptly. Thank you for your support and congratulations on your new car.

March 22, 2021

Dealership Rating
Employee Rating

Service Center drop of the night before the staff was phenomenal. It was during bad weather in MN and I felt like I was a VIP. Amazing Experience. Thanks. More

by Chappy58
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Pia Vang, Dan Reinhardt , Peng Lee, Sam Shouman

Mar 26, 2021

White Bear Acura Subaru responded

We're glad you had a good experience with us and that your were able to utilize our drop-off program. Thank you for your support.

March 21, 2021

Dealership Rating
Employee Rating

Nice place to go buy a car. Good company. Easy to make Nice place to go buy a car. Good company. Easy to make an appointment. I highly recommend it! They answered all questions that I asked! More

by AYEMAYOO2017
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jake Buckles

Mar 26, 2021

White Bear Acura Subaru responded

We're glad our team was able to provide a good experience for you and that the appointment process was easy for you. Thank you for your support.

March 20, 2021

Dealership Rating
Employee Rating

For the past eleven years, all the service and maintenance needs of our RDX have been with this dealership. Luke together with the entire service crew always provide great and awesome service! More

by John L
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 26, 2021

White Bear Acura Subaru responded

We're glad Luke and the rest of our service team have always been able to provide a good experience for you. Thank you for your support through the years.

March 18, 2021

Dealership Rating
Employee Rating

I can always rely on great service and great communication from the Service team at White Bear. They are the only Dealership I trust to service all our vehicles. More

by Jwells
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Donovan Brummond, Jake Buckles, Doug Hanson, Brad Knutson

Mar 26, 2021

White Bear Acura Subaru responded

Thank you for your kind word, we really appreciate them. We're glad our service team has always been able to provide a good experience for you. Thank you for your continued support.

March 14, 2021

Dealership Rating
Employee Rating

Luke Lien has poor customer service from greeting to interrupting during conversations. Seems he has poor listening skills. Need training on customer service skills. Thanks More

by vang1420
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Brandon Johnson

Mar 16, 2021

White Bear Acura Subaru responded

We're sorry you had this experience. Would you be able to provide you name/phone number so we can look further into your situation?

February 22, 2021

Dealership Rating
Employee Rating

Service was excellent as always! The team does a great job of keeping my vehicle on the road and taking care of its needs. Thanks! More

by MDXNL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jake Buckles, Doug Hanson

Mar 02, 2021

White Bear Acura Subaru responded

We're glad our service team was able to provide a good experience for you. Thank you for your support.

February 13, 2021

Dealership Rating
Employee Rating

I always have an excellent experience when I visit the White Bear Acura service department. VERY happy with my 2012 TSX ‘s reliability and performance. More

by richardlm_790
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

February 07, 2021

Dealership Rating
Employee Rating

Excellent service, professional courteous staff. Got my car in for service on time and out on time. They explained what needed to be done and keep me informed as my service was completed. Great Dealership More

by Sjerickson9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 10, 2021

White Bear Acura Subaru responded

We're glad you had a good experience with us and that our team was able to get you back on the road in a timely manner. Thank you for your support.

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