Luis Tinoco
Luis Tinoco at Volkswagen of Downtown Chicago
Refer Me

Luis Tinoco

Sr Service Advisor

Volkswagen of Downtown Chicago

1111 N Clark St
Chicago, IL 60610

Contact Me
4.6
312 Reviews
4.6

312 Reviews

Write a Review

312 Reviews of Luis Tinoco

January 02, 2025

Dealership Rating
Employee Rating

The team was very communicative throughout the process. Very transparent and looking to help. I’ll come back. More

by SCOTT_CAMPANA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 02, 2025

Volkswagen of Downtown Chicago responded

Scott, It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Volkswagen of Downtown Chicago!

January 02, 2025

Dealership Rating
Employee Rating

They have recently remodeled the dealership and it’s looking really nice. Service with Luis Tinico and co. has always been superb. More

by Adam312
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 02, 2025

Volkswagen of Downtown Chicago responded

Adam, Thank you for choosing Volkswagen of Downtown Chicago. Your feedback and rating mean a lot to us. We're glad Luis and our service team were able to help, and we hope to see you again!

December 27, 2024

Dealership Rating
Employee Rating

Luis is both a courteous and professional service advisor, Fred Borek is an awesome manager, and Mike B is a great Shop Foreman. The porter, Chevy, was also awesome. I trust them. More

by ANIBINANI@HOTMAIL.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Fred Borek, Michael Boos

Dec 30, 2024

Volkswagen of Downtown Chicago responded

Thank you for your kind words! We're thrilled to hear that Luis, Fred, Mike, and Chevy all provided you with excellent service. It's great to know you trust our team, and we truly appreciate your feedback. We look forward to assisting you again!

December 18, 2024

Dealership Rating
Employee Rating

Attentive and thorough, with first class customer focus and satisfaction from direct contact, Luis Tinoco. More

by tlee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Herberto Delgado, Larry Cohen

Dec 20, 2024

Volkswagen of Downtown Chicago responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Luis delivered such a great experience!

December 17, 2024

Dealership Rating
Employee Rating

Brought my car in for it’s annual inspection, as I have it checked before my road trip. I mention I was hearing a squeaking sound when I made turn. Ended being my suspension. Luckily, the parts were avail More

by JRSNOW818
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 17, 2024

Volkswagen of Downtown Chicago responded

Thank you for choosing Volkswagen of Downtown Chicago. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

December 14, 2024

Dealership Rating
Employee Rating

When I got to the shop there were many customers and I was only there to replace a tire. Even while swamped with customers, Luis made sure to help me as much as he could. He was efficient and supportive. More

by Hugo Gaytan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 15, 2024

Volkswagen of Downtown Chicago responded

Thank yo, Hugo, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Luis and our team, and we look forward to working with you again.

December 13, 2024

Dealership Rating
Employee Rating

My salesman was amazing , but not really happy with everything else I have a dent in my door and it’s so Much . I would of rather waited More

by CHERYLWASHINGTON86
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Dec 18, 2024

Volkswagen of Downtown Chicago responded

At Volkswagen of Downtown Chicago we strive to get the client experience to be 100%. On occasion, things don't go as planned but we can't fix issues that we aren't aware of. So we would like to invite you to share your experience with us so we can pinpoint the issues that we need to work on, as well as, the things that we got right. Please reach out at your earliest convenience so we can rectify the situation and work on eliminating the issues that you encountered. My name is Fred Borek, Service Manager, of VW of downtown Chicago and I can be reached at Fred.Borek@dtvwchicago.com or 312-628-4848. Thank you for time!

December 11, 2024

Dealership Rating
Employee Rating

Regular scheduled service visit was smooth and the team was communicative with status of work. More

by KLBOCSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 11, 2024

Volkswagen of Downtown Chicago responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Volkswagen of Downtown Chicago!

November 28, 2024

Dealership Rating
Employee Rating

It’s very nice very very modern looking and it’s comfortable to be there. The service people taken interest in what your problem is and the reason that you’re there and they do a good job of accompl More

by bflapan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 01, 2024

Volkswagen of Downtown Chicago responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

November 24, 2024

Dealership Rating
Employee Rating

Always great costumer service, athmosphere is always always welcoming .good communication , service is always quick More

by JORGYRODRIGUEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 26, 2024

Volkswagen of Downtown Chicago responded

Jorgy, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Volkswagen of Downtown Chicago, we look forward to having you as a valued customer for many years to come!

1
...

Dealership Inventory (328 Vehicles)

new 2024 Volkswagen Taos car, priced at $29,243
2024 Volkswagen Taos
new
Gray exterior
Automatic
All-wheel Drive
new 2024 Volkswagen Taos car, priced at $28,863
2024 Volkswagen Taos
new
White exterior
Automatic
All-wheel Drive
new 2024 Volkswagen Golf R car, priced at $48,228
2024 Volkswagen Golf R
new
Black exterior
Manual
All-wheel Drive
new 2024 Volkswagen Taos car, priced at $28,484
2024 Volkswagen Taos
new
Deep Black Pearl exterior
Automatic
All-wheel Drive
used 2020 Volkswagen Tiguan car, priced at $15,000
2020 Volkswagen Tiguan
used
Silk Blue Metallic exterior
Automatic
Front-wheel Drive
new 2024 Volkswagen Taos car, priced at $26,988
2024 Volkswagen Taos
new
White exterior
Automatic
All-wheel Drive