Luis Tinoco

Poor performance by Service Dept staff. I brought my car in to diagnose a simple problem. It took 2.5 weeks, 3 phone calls initiated by me ( no return calls as promised by staff) and conver I brought my car in to diagnose a simple problem. It took 2.5 weeks, 3 phone calls initiated by me ( no return calls as promised by staff) and conversations w/ 3 team members and the manager in order to get multiple different and contradictory explanations on how to resolve the issue More

by Gareinhart1 Verified Customer Verified Customer

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Avoid This Dealership – Dishonest, Unreliable, and Unprofessional I bought a Certified Pre-Owned vehicle here expecting reliability. Two weeks later, the transmission failed. The car spent three week Unprofessional I bought a Certified Pre-Owned vehicle here expecting reliability. Two weeks later, the transmission failed. The car spent three weeks in repairs. Overcharged & Delayed Refunds – They overcharged me $100 for a loaner. After weeks of chasing them down, they processed a refund—but never sent it. I had to go in person, only to find out they were holding my money over a petty $5 dispute. Bait-and-Switch Pricing – They quoted $250 for a spare key, then later claimed it was $500. Zero Accountability – Instead of fixing their mistakes, they stonewalled, delayed, and nickel-and-dimed me. Untrustworthy, unprofessional, and not worth the hassle. If you're considering buying here, Don't. There are better VW dealerships that actually stand behind their word. More

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Luis greeted me with a smile and a professional attitude. He took note of my concerns with my vehicle. He kept me updated on the progress of the repairs. All of my concerns were addressed. Work was completed He took note of my concerns with my vehicle. He kept me updated on the progress of the repairs. All of my concerns were addressed. Work was completed as promised. Vehicle was returned on time, and with fresh wash. THANK YOU LUIS! More

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I have had very good car and client services at this location. They made sure all my car concerns where handled and worked on. There communication is top notch. They are very professional. Good works vo location. They made sure all my car concerns where handled and worked on. There communication is top notch. They are very professional. Good works volkswagen More

by Nana Verified Customer Verified Customer

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Good service always every visit , and very attentive and good communication always updating on vehicle good communication always updating on vehicle More

by JORGYRODRIGUEZ Verified Customer Verified Customer

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Luis always kept me updated about my car. Process was quick and painless. The needed part was ordered quickly, and I appreciated the Uber rides to/from dealership. Process was quick and painless. The needed part was ordered quickly, and I appreciated the Uber rides to/from dealership. More

by GAYLEBUELL Verified Customer Verified Customer

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Stated incorrect issues with my car when I take my car into a different VW dealership for every 6 month maintenance. I won’t be back into a different VW dealership for every 6 month maintenance. I won’t be back More

by TIMOTHY.SAMPSON Verified Customer Verified Customer

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Very well appointed and maintained. The staff is always friendly and very cordial. Always a great experience. The staff is always friendly and very cordial. Always a great experience. More

by valeriepavlov Verified Customer Verified Customer

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Luis is awesome, great service provided a loaner for me to get around while vehicle was in service , always kept me updated with my vehicle. Thank you to get around while vehicle was in service , always kept me updated with my vehicle. Thank you More

by JORGYRODRIGUEZ Verified Customer Verified Customer

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Ever since my car was in for the recall - I don’t feel like the quality of customer service/service department has been the same - it has been much lower. I am not sure they have my loyalty or trust anymo like the quality of customer service/service department has been the same - it has been much lower. I am not sure they have my loyalty or trust anymore. I have never purchased a VW from any other dealer in the past including my current car but not sure that I will continue based on my last interaction with the dealer and Alonzo. Yes I got new wipers but the quote I got I had to ask why a part they replaced in October but included in the estimate. I continue to feel that if I don’t follow-up they will charge me for stuff I don’t need. The service has gone downhill and they should also invest in a copier that works so when I get my estimate I can actually read it. Manager was to call me back after my last survey and that has yet to occur. They either want my business or don’t- all indications are that they do not want my business and that I should look elsewhere for my next VW. More

by Kay Verified Customer Verified Customer

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