Kelia is truly outstanding, incredibly kind person,
professional, patient, and always willing to help. She consistently goes above and beyond, and she is one of the very few people at this dealership w
professional, patient, and always willing to help. She consistently goes above and beyond, and she is one of the very few people at this dealership who genuinely cares about customers. The same goes for Mohamed Yaghmour (Yagi), who has also been exceptional every time I’ve worked with him.
My 1-star rating for the dealership is not a reflection of Kelia or Yagi. They are the only two employees I fully trust here, and the only reason I continue coming back despite multiple negative experiences with the rest of the service department.
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by matijasevicuros
Service Price Transparency
I was told 2 hours.
I had to wait nearly 3 hours. I was not happy.
I had to wait nearly 3 hours. I was not happy.
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by ALBAILEY
Verified Customer
Verified Customer
Service Price Transparency
Sep 05, 2025 -
Volkswagen of Downtown Chicago responded
At Volkswagen of Downtown Chicago, we strive to get the client experience to be 100%. On occasion, things don't go as planned, but we can't fix issues that we aren't aware of. So we would like to invite you to share your experience with us so we can pinpoint the issues that we need to work on, as well as the things that we got right. Please reach out at your earliest convenience so we can rectify the situation and work on eliminating the issues that you encountered. My name is Fred Borek, Service Manager of VW of downtown Chicago, and I can be reached at Fred.Borek@dtvwchicago.com or 312-628-4848.
Thank you for your time!
Luis did an excellent job and very professional .
I would recommend to all my family and friends
I would recommend to all my family and friends
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by Garcia.1
Verified Customer
Verified Customer
Service Price Transparency
Sep 02, 2025 -
Volkswagen of Downtown Chicago responded
Thanks for sharing about your experience with Volkswagen of Downtown Chicago. We appreciate your business and hope to see you again soon!
I’m not sure about the dealership but the fact that they
employ such a jerk says something
employ such a jerk says something
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by Amazingspecimenz
Verified Customer
Verified Customer
Service Price Transparency
Sep 04, 2025 -
Volkswagen of Downtown Chicago responded
Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.
it took more then 2 mounts for them to fix my car ,but it
was all worth it in the end
was all worth it in the end
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by WNG4
Verified Customer
Verified Customer
Service Price Transparency
Aug 24, 2025 -
Volkswagen of Downtown Chicago responded
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Volkswagen of Downtown Chicago to be a positive one. Please don't hesitate to reach out if you need anything else.
Fred B is super knowledgeable about my car.
I trust him since he is direct and clear, on what has to happen, estimated cost and what has to happen in order. I like his approach a lot.
Only
I trust him since he is direct and clear, on what has to happen, estimated cost and what has to happen in order. I like his approach a lot.
Only service center I go to.
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by ERNESTGOMEZ
Verified Customer
Verified Customer
Service Price Transparency
Aug 22, 2025 -
Volkswagen of Downtown Chicago responded
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.
My service advisor - Zuri H.
- was fantastic. Appreciated his professionalism. Overall, experience was positive and efficient.
- was fantastic. Appreciated his professionalism. Overall, experience was positive and efficient.
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by CRAIG_GUILIANO
Verified Customer
Verified Customer
Service Price Transparency
Aug 19, 2025 -
Volkswagen of Downtown Chicago responded
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Volkswagen of Downtown Chicago to be a positive one. Please don't hesitate to reach out if you need anything else.
Horrible experience with purchasing a car then when
issues arise they rely on service to fix the unknown.
issues arise they rely on service to fix the unknown.
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by abrandyw
Verified Customer
Verified Customer
Aug 21, 2025 -
Volkswagen of Downtown Chicago responded
Thank you for bringing this to our attention. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case, and we'd love the opportunity to get more details to see if we can turn this situation around for you. My name is Fred Borek, Service Manager of VW of downtown Chicago, and I can be reached at Fred.Borek@dtvwchicago.com or 312-628-4848.
Thank you for your time!
I am highly satisfied with my overall experience at the
downtown dealer!!! I plan to make this dealership my home for parts and service!!!
downtown dealer!!! I plan to make this dealership my home for parts and service!!!
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by DKREED58
Verified Customer
Verified Customer
Service Price Transparency
Aug 15, 2025 -
Volkswagen of Downtown Chicago responded
Thanks for sharing about your experience with Volkswagen of Downtown Chicago. We appreciate your business and hope to see you again soon!
Service was quick like always, big thanks to Luis on
helping me out great costumer service
helping me out great costumer service
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by JORGYRODRIGUEZ
Verified Customer
Verified Customer
Service Price Transparency
Aug 06, 2025 -
Volkswagen of Downtown Chicago responded
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Volkswagen of Downtown Chicago. We look forward to having you as one of our valued customers for many more years to come!
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