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Luis Jimenez
Luis Jimenez at Faulkner Buick GMC West Chester, INC.

Luis Jimenez

Service Advisor

Faulkner Buick GMC West Chester, INC.

705 Autopark Blvd.
West Chester, PA 19382

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4.5
337 Reviews
4.5

337 Reviews

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337 Reviews of Luis Jimenez

June 24, 2025

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Employee Rating

Faulkner GMC dealership provided services with professionalism and grace. I will recommend this dealership for your future needs in servicing your vehicle. More

by judidav6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Leslie Hurst, Bernard Gunn, Rusty Miller

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Jun 25, 2025

Faulkner Buick GMC West Chester, INC. responded

Thank you for your kind words and recommendation. We're glad to hear you had a professional and positive experience with our team at Faulkner Buick GMC. Your support means a lot to us and we look forward to helping you with any future vehicle needs.

June 21, 2025

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They were very professional, courteous, and thorough throughout the process of repairing our car in a timely manner More

by DELTA283848
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Leslie Hurst, Bernard Gunn, Rusty Miller

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Jun 23, 2025

Faulkner Buick GMC West Chester, INC. responded

Thank you very much for such a great review, Delta! We work very hard to make sure that we are offering the best experience. So happy to hear that our commitment was clear with you!

June 14, 2025

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I shouldn’t have got this because I am a dealer but whatever. Here is a good review. More

by peteyjb56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Leslie Hurst, Bernard Gunn, Rusty Miller

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Jun 16, 2025

Faulkner Buick GMC West Chester, INC. responded

Thanks for the honest review! We appreciate you taking the time to share your thoughts, dealer or not. If there’s anything we can do to make your experience even better, just let us know!

June 03, 2025

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Took my SUV in for an oil change and filter replacement. The staff was extremely friendly and helpful. I waited for my car instead of dropping it off. The waiting room was spacious and clean with free wifi. More

by dennisb
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Leslie Hurst, Bernard Gunn, Rusty Miller , Vincent Cavalcante

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Jun 04, 2025

Faulkner Buick GMC West Chester, INC. responded

Hi Dennis, Thank you for taking the time to share your experience! We're glad to hear that your visit for an oil change and filter replacement went smoothly and that our team made you feel welcome and taken care of. It’s great to know you enjoyed the comfort of our waiting area, we try to make it as relaxing and convenient as possible for our guests. We truly appreciate your kind words and look forward to seeing you again for your inspection and hopefully helping you find that perfect truck when the time comes!

April 15, 2025

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Leslie Hurst was efficient and helpful. The parts department found the part I needed right away and they got my car back on the road quickly. More

by MMBRODOWAY
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Leslie Hurst, Bernard Gunn, Rusty Miller , Mike Borolla

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Apr 16, 2025

Faulkner Buick GMC West Chester, INC. responded

Thank you for the great feedback! We're happy to hear Leslie Hurst and our parts department were able to assist you efficiently and get your car back on the road so quickly. We’ll be sure to pass along your kind words to the team. Don’t hesitate to reach out if there’s anything else we can do for you!

April 12, 2025

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Everyone in the service department treated me with respect. All questions were answered in a timely fashion. More

by philiplongo7
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Leslie Hurst, Bernard Gunn, Rusty Miller

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Apr 14, 2025

Faulkner Buick GMC West Chester, INC. responded

Philip, our whole team appreciates your excellent review. We strive to give flawless customer service for every customer that walks in! Please reach out if we can help with anything more.

March 16, 2025

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Great dealer and great service! Experienced team with unbelievable customer care. They are the absolute best!! More

by GTONY0
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Recommend Dealer
Yes

Other Employees Tagged: John Simonelli, Michael Strohmetz, Leslie Hurst, David Cutler, Dave McQuiston, Bernard Gunn, Rusty Miller , Vince

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Mar 18, 2025

Faulkner Buick GMC West Chester, INC. responded

Thank you for the amazing review! We're so glad to hear that you had such a positive experience with our team. Providing exceptional customer care is our top priority, and it's great to know that it made such an impact on you. We truly appreciate your kind words and look forward to helping you again in the future!

March 15, 2025

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Service really bad sad they would look at it first thing in the morning They didn't look at it till the end of the day then gave a high price to look at it then we took it to another garage for half the p More

by Jeffrey s
Service Price Transparency
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Recommend Dealer
No
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Mar 20, 2025

Faulkner Buick GMC West Chester, INC. responded

Hi Jeffrey, we're really sorry to hear about your experience and understand your frustration. It’s never our intention to provide anything less than excellent service, and we deeply regret that we didn’t meet your expectations. We appreciate you bringing this to our attention. Please reach out to us directly so we can look into the situation further and work toward resolving it. Your satisfaction is important, and we want to make things right for you.

March 13, 2025

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They offer great service. Prompt, knowledgeable and pleasant. Very reliable, clean and comfortable waiting room. More

by JONNAMCCOY
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Recommend Dealer
Yes

Other Employees Tagged: John Simonelli, Brett Paden, Leslie Hurst, Rusty Miller

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Mar 14, 2025

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for the wonderful review! We're thrilled to hear you had a great experience with our service team. It's fantastic that you found our waiting room clean and comfortable, and we're glad we could provide prompt, knowledgeable, and reliable service. We look forward to serving you again in the future!

March 12, 2025

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always have a good experience when dealing with Faulkner Buicks service department. Good communication and fixed right More

by TSWEENEY20
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Leslie Hurst, Bernard Gunn, Rusty Miller

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Mar 13, 2025

Faulkner Buick GMC West Chester, INC. responded

Thank you for your kind words! We're so glad to hear that you've had a positive experience with our service department. We strive to provide great communication and ensure that everything is fixed right the first time. We appreciate your feedback and look forward to serving you again!

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