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Lucy Hu
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53 Reviews
53 Reviews
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53 Reviews of Lucy Hu
December 10, 2024
I am very frustrated with this dealership. I bought a 2022 BMW X4 at the end of June in 2024. I was told by my salesperson that I had NEW tires and NEW brakes and all NEW fluids. On 11/21 I to I bought a 2022 BMW X4 at the end of June in 2024. I was told by my salesperson that I had NEW tires and NEW brakes and all NEW fluids. On 11/21 I took car in to have sensor replaced and was told I need NEW front brakes and an oil change. I was shocked! I sent messages that went unanswered. After weeks, i sent messages again. Finally, I got a call that basically said they could not do anything to help except credit me $500 when I get new brakes. Their cost for brakes are over $1200. The manager had no answers for me, just excuses for why I may need brakes and oil change. I just bought this car less than 4 months before I was told what was needed. I'm upset they they basically said they can't help. This is ridiculous. So much for customer service! I didn't want to give any stars. Maybe I was the wrong race to get the proper care. More
by carlarssll
Other Employees Tagged: Nevin Horst
November 18, 2024
The customer service, sales and responsiveness made the purchase of my new car a very pleasant experience. purchase of my new car a very pleasant experience. More
by kristen.vento
Other Employees Tagged: Amie Marshall, Edward Maguire
October 29, 2024
Just purchased a car last week. A no hassle pleasant experience. Everything was easy, even the negotiation. A no hassle pleasant experience. Everything was easy, even the negotiation. More
by resarfert
Other Employees Tagged: Corey Evans
October 28, 2024
Lucy was very professional and along with the BMW manager Jeremy Golis they both worked very hard to get us a 2025 BMW after our car was rear ended and totaled. Also special shout out to Mike Harden the BM Jeremy Golis they both worked very hard to get us a 2025 BMW after our car was rear ended and totaled. Also special shout out to Mike Harden the BMW Collision manager for going above and beyond for us during this trying time. Loved BMW of Ft Washington….they have customers for life now. More
by Deeney1
October 19, 2024
Lucy made our purchase a very smooth process. She is a very knowledgeable professional, is informative, is patient and is a very pleasant sales person to work with. She is a very knowledgeable professional, is informative, is patient and is a very pleasant sales person to work with. More
by NJBuyer
Other Employees Tagged: Corey Evans , James Dellow
October 11, 2024
Definitely recommend getting your car from this dealership. The sales lady Lucy was very quick and responded very fast. She helps you as much as she can. Very nice. dealership. The sales lady Lucy was very quick and responded very fast. She helps you as much as she can. Very nice. More
by Kev90y
October 02, 2024
She was such great help with finding my new car. Great service and really looked out for me. Great service and really looked out for me. More
by dylanparris38
Other Employees Tagged: Ashley Scott, Dan McCloy
September 20, 2024
Lucy is a fantastic sales person! She is super responsive and works very hard for her customers. In addition sheet and her dealerships were great problem solvers for me and I am very She is super responsive and works very hard for her customers. In addition sheet and her dealerships were great problem solvers for me and I am very pleased with my purchase. I would recommend her to anyone looking to buy a car. More
by MD
Other Employees Tagged: Jim Kostack , James Dellow
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