Lou Amodeo

To whom it may concern: My wife and I drove to Bellevue, NE to purchase our new Tundra. The lack of product knowledge, as well as the lack of effort demonstrated by your sales representative to ge Bellevue, NE to purchase our new Tundra. The lack of product knowledge, as well as the lack of effort demonstrated by your sales representative to get us the truck we wanted, drove us to the internet. “No pun intended.” Your service department recently completed a 10k service on our Tundra. My experience throughout that process left me feeling dismissed and unappreciated. I understand the challenges your industry face. Although it has been 35 years, I was Honda sales representative in San Jose, Ca. The serious shortage of service technicians, compounded by the prices of new cars & trucks must make 100% customer satisfaction seem almost impossible. Should you still strive to achieve it? Call me old school? I say yes. Sincerely, Kenny Patton More

by Kenny Patton Verified Customer Verified Customer

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Loved the video and how the tech went through the work. Just made me giggle. Just made me giggle. More

by bluecobalt72 Verified Customer Verified Customer

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Both Emily Wagner and her peer Blake both provided excellent service. Blake assisted by verifying why my check engine light was on and assured the issue that caused the check engine light was fixed pr excellent service. Blake assisted by verifying why my check engine light was on and assured the issue that caused the check engine light was fixed promptly. Emily also returned my call in a timely manner. I appreciate their excellent service and attention to detail. More

by jwemswiler Verified Customer Verified Customer

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Great job with the actual repair/maintenance but your car rental/shuttle service was very poor. My car was there for 6 hours and I had to set up all my rides because I was told you only had 2 cars to rent an rental/shuttle service was very poor. My car was there for 6 hours and I had to set up all my rides because I was told you only had 2 cars to rent and they were gone and there was only one shuttle driver. This is unacceptable for a dealership as large as yours. More

by BradJ Verified Customer Verified Customer

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Ian Davis and the Service and Parts Professionals at Toyota of Des Moines are Great ! Quality Products and Service ! Toyota of Des Moines are Great ! Quality Products and Service ! More

by PH CIB Verified Customer Verified Customer

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Ian Davis and the Service Professionals at Toyota of Des Moines are Top Notch Friendly Professionals Who get the Job done right the first time ! I highly recommend Ian and his Crew ! Moines are Top Notch Friendly Professionals Who get the Job done right the first time ! I highly recommend Ian and his Crew ! More

by PH CIB Verified Customer Verified Customer

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The battery replacement was done within the time limit I was told. My main complaint here is from my initial visit (Sept 25) where my tires were rotated and new cabin filter installed -- I only discovered was told. My main complaint here is from my initial visit (Sept 25) where my tires were rotated and new cabin filter installed -- I only discovered the problem after this second visit (Oct 1) when I discovered I had a hard time opening and closing the glove compartment. My option was either driving all the way to back to Grimes (ie your service center) to get this fixed or head to my nearby garage to see if they could help me. I chose the latter option because I had no time nor the desire to waste my fuel. Upon unlocking the entire compartment, we discovered that the piece that locked in the new cabin filter had fallen out and dropped beneath the glove box, thereby causing my issue with opening and closing. The tech at the garage managed to fix everything and no charge was issued. So in essence I was provide subpar service over a simple replacement. You need to up your game with regard to providing a thorough and complete service to your customers, and maybe add a third option of "Maybe" in the previous question above. More

by captainblue67 Verified Customer Verified Customer

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Dealer ship was great but was not impressed with our salesperson. Too much pressure and info not always accurate. salesperson. Too much pressure and info not always accurate. More

by ? Verified Customer Verified Customer

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Dealer ok but Toyota corporate is not focused on the customer ordered a Tacoma over a year ago still don’t know if or when I’ll get it. customer ordered a Tacoma over a year ago still don’t know if or when I’ll get it. More

by JGONNERSR Verified Customer Verified Customer

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I have owned 7 Toyota’s and have had 4 of them serviced at Toyota of DSM. I have always received great service. I appreciate that the service department has never tried to “oversell” products or services n at Toyota of DSM. I have always received great service. I appreciate that the service department has never tried to “oversell” products or services not needed. Up front honesty goes along way with me and the reason that I service my vehicles with Toyota of DSM. More

by wdmscott Verified Customer Verified Customer

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