Lou Alfano
Lou Alfano at Arlington Heights Ford
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Lou Alfano

Service Advisor

Arlington Heights Ford

801 W. Dundee Rd.
Arlington Heights, IL 60004

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5.0
113 Reviews
5.0

113 Reviews

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113 Reviews of Lou Alfano

November 14, 2024

Dealership Rating
Employee Rating

They always get me in very quickly and get it ready for me on time More

by Gfink
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Anthony Wojciechowski

Nov 15, 2024

Arlington Heights Ford responded

Thank you for your wonderful review! We're thrilled to hear that you appreciate the quick service at Arlington Heights Ford. We strive to make every visit smooth and timely for our customers. We look forward to seeing you again for your next service! Sincerely, The Team at Arlington Heights Ford

October 27, 2024

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Really quick and friendly customer service. Waiting area clean and comfortable, good coffee machine. Highly recommend. More

by daur.tashkenbayev
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: John Burzawa

Oct 29, 2024

Arlington Heights Ford responded

Thank you so much for your kind words! We're thrilled to hear you had a quick and friendly experience at Arlington Heights Ford. We take pride in maintaining a clean and comfortable waiting area for our customers. We appreciate your recommendation and look forward to welcoming you back soon! Sincerely, The Team at Arlington Heights Ford

October 26, 2024

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Quick, friendly and courtiers customer service. Waiting area clean and comfortable. Most of all convenient location. More

by Elizabeth.Razny
Service Price Transparency
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Recommend Dealer
Yes
Oct 29, 2024

Arlington Heights Ford responded

Thank you for your wonderful review! We're thrilled to hear that you had a quick, friendly, and courteous experience at Arlington Heights Ford. It's great to know you found our waiting area comfortable and our location convenient. We appreciate your feedback and look forward to welcoming you back soon! Sincerely, The Team at Arlington Heights Ford

August 29, 2024

Dealership Rating
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Everytime I bring my car in for service, I'm greeted by a service advisor that is always friendly and professional. They always give me updates and my vehicle is always returned clean. AH Ford is the best More

by RedST
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Recommend Dealer
Yes

Other Employees Tagged: Jerry Hood, Ikram "Ike" Alam , Trevor Metling

Sep 04, 2024

Arlington Heights Ford responded

Thank you for your kind words! We truly appreciate you taking the time to share your positive experience at Arlington Heights Ford. It's wonderful to hear that our service advisors have made a lasting impression with their friendliness and professionalism. We pride ourselves on maintaining high standards, and it’s great to know that your vehicle is always returned to you in top condition. We look forward to serving you again in the future! Sincerely, The Team at Arlington Heights Ford

August 13, 2024

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Service was prompt and accurate. Changed appointment to a mobile service a day earlier than was scheduled. Mobile service was excellent. More

by rjerspamer
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Anthony, mobile service technician

Aug 14, 2024

Arlington Heights Ford responded

Thank you so much for your generous review! We're thrilled to hear that your mobile service experience with Arlington Heights Ford was prompt and accurate. Our team strives to provide excellent service, and we appreciate your recognition of their efforts. We look forward to serving you again in the future! Sincerely, The Team at Arlington Heights Ford

July 20, 2024

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Great service ! I called that morning to setup an appointments for an oil change and tire rotation and was able to get in the same day. They took me on time and I wa More

by mszurgot
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Recommend Dealer
Yes

June 15, 2024

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We had a really great service experience at Arlington Hts Ford. Lou Alfano and Mike Waddle listened to our concerns and made sure all were addressed. Our Expedition was ready when promised and was returned More

by Janet
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Recommend Dealer
Yes

Other Employees Tagged: Jerry Hood, Mike Waddle

June 15, 2024

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Always a very courteous service dept. I have been a customer for over 20 years. More

by Kathy
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Recommend Dealer
Yes

June 12, 2024

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I have been coming to AHF for 20 years, bought two cars, and always service them here. I have always had excellent and personal service and don't feel like they are trying to sell me something I don't need. More

by lds307
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Recommend Dealer
Yes

Other Employees Tagged: Jerry Hood

June 09, 2024

Dealership Rating
Employee Rating

Lou and the AHFORD crew are always quick, thoughtful, personal, fair in their ways and competitive and cares for customers like family. Jerry Hood runs a tight ship! More

by berealbeyou
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Recommend Dealer
Yes
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