Lorena Barker | Page 14

Absolutely amazing experience, from first call to driving off the lot! HUGE thank you to Lorena for recommending Darren!!! Darren and Kevin were so helpful with my experience! So attentive and patient wi off the lot! HUGE thank you to Lorena for recommending Darren!!! Darren and Kevin were so helpful with my experience! So attentive and patient with me. I was in a horrific accident and my Escape was totaled. I LOVE MY NEW BRONCO SPORT!!! More

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Serious about commitment to the customer service needs and satisfaction of work on their vehicle and satisfaction of work on their vehicle More

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Have always got great service JT has always taken care of my needs have always gotten great service my needs have always gotten great service More

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Bad customer service. Kept my car for way too long to tell me they scanned it and couldn’t find anything. Just lazy mechanics now a days. Told them exactly what was wrong, Kept my car for way too long to tell me they scanned it and couldn’t find anything. Just lazy mechanics now a days. Told them exactly what was wrong, that I hit something and it turned my radar. Doesn’t take a computer to tell them that. Got my tires rotated as well, wheel feels stiff, it pulls and now whenever I go up an incline driveway or over speed bumps there is a rattling or clunking noise from the rear, maybe the axle. Go get ripped off somewhere else, you won’t be disappointed avoiding this place. More

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Lorena Barker Was really helpful. I need an oil change Lorena took care of me and my family she got me took care of me like a real professional. I have my wife and kids we me and she treated us like famil Lorena took care of me and my family she got me took care of me like a real professional. I have my wife and kids we me and she treated us like family I recommend Lorena to anyone 👍👍👍👍👍 More

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Stuart McKenry this person has been helping me and my family for over 7 years he’s an excellent person very professional I recommend this person to anyone family for over 7 years he’s an excellent person very professional I recommend this person to anyone More

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Lack of communication I bought my New truck 3 weeks ago. A part was missing back door panel loose new one had to be ordered and there is a knocking sound coming from under I bought my New truck 3 weeks ago. A part was missing back door panel loose new one had to be ordered and there is a knocking sound coming from under my hood. I was contacted by Ms Barker on Monday and she assured me that she would keep me posted and get this resolved i actually felt good going into this. well its Friday ive left several message and no return call. I then was told that my calls needed to be referred to management. Horrible customer service. I contact ford and was told to take it to another dealership to get this knocking sound duplicated. Called another dealership they are happy to look at my truck for me to try to get this resolved being that ive only had this New truck for 3 weeks and 7 of those days was in the shop. So disappointed i heard such good things about planet ford in humble. More

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After encountering previously unknown issues with my truck right after purchasing it, I was starting to worry if I had made the right choice in truck, dealership purchase. I finally recieved a response truck right after purchasing it, I was starting to worry if I had made the right choice in truck, dealership purchase. I finally recieved a response from Lorena Barker and she made everything going forward super smooth! She worked with me to get the repairs addressed and finished quickly. She turned my initial exerience with this dealership completely 180 degrees and I am very grateful to her. Thank you, Lorena! More

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Was headed out of town, they were able to get me in and out quickly at the end of the day. Thank you for your help!! out quickly at the end of the day. Thank you for your help!! More

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I have been a customer of this dealership for 15 plus years. I have had nothing but good experience with them. Their staff is always helpful and pleasant. years. I have had nothing but good experience with them. Their staff is always helpful and pleasant. More

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