Lorena Barker | Page 10

Kelli was extremely helpful, and always makes sure we feel at home when coming here for service! feel at home when coming here for service! More

by TY HERRING Verified Customer Verified Customer

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I truly have never had a better quality of service, and communication from a Service Advisor than Ms. Kelli at Planet Ford 59. I truly trust and respect Ms. Kelli and will only let her handle my service ne communication from a Service Advisor than Ms. Kelli at Planet Ford 59. I truly trust and respect Ms. Kelli and will only let her handle my service needs on any of my vehicles as I know it will be done correctly the first time. I truly hope Planet Ford know the quality of customer service Ms. Kelli provides and takes great care of her so that she never leaves. More

by JSTOOLMAN Verified Customer Verified Customer

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Service advisors are always very friendly and helpful and my vehicle service always exceeds my expectations. my vehicle service always exceeds my expectations. More

by GREG8759 Verified Customer Verified Customer

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Mark as always is great and cummicated the whole time. Got it faster then expected. Got it faster then expected. More

by DMCLAIN91 Verified Customer Verified Customer

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I took my 21 Explorer on Friday for a leaking shock (not a minor leak, it was leaving puddles in my driveway) and also the system recall. On Monday late afternoon, (when I called), I was then notified that a minor leak, it was leaving puddles in my driveway) and also the system recall. On Monday late afternoon, (when I called), I was then notified that the part was on backorder but could pick my vehicle up the next day. Tuesday afternoon I pick up the vehicle and the recall hadn’t been done either. I feel like my car was up at the dealership 4 days for absolutely nothing. I’m not mad about the part. I realize that can’t be helped by Ford. I am however disappointed that I had to do the leg work to find this information out. This is my 3rd purchase from Planet Ford. My car just now has 20,000miles. At the moment I don’t know if I’ll purchase a Ford again. Mainly due to it already needing a service that requires new parts. I have never owned a new vehicle that needed anything done….especially at 20,000 miles. I also understand the service department being busy, but I have never taken advantage of the first free oil change on any of my past 3 vehicles because it takes so long! I feel like something should change in the department. At least check the vehicles brought in on the first day and notify wether the part is in stock or not. Not everyone has the convenience of getting rides to and from. Like me! More

by ANGEL3J99 Verified Customer Verified Customer

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Planet 🌎 ford 59 In humble Texas is a Triple Crown dealership because they go above and beyond from the sales department thru there service department please 🙏 keep up the good work dealership because they go above and beyond from the sales department thru there service department please 🙏 keep up the good work More

by BENITEZ356 Verified Customer Verified Customer

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Your fleet service department is the best around Michael and Luis do a great job keep up the great work and Luis do a great job keep up the great work More

by BENITEZ356 Verified Customer Verified Customer

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Excellent customer service. Jose was punctual, professional, and delivered my vehicle in a timely manner. Jose was punctual, professional, and delivered my vehicle in a timely manner. More

by MRTNRVR Verified Customer Verified Customer

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They did a very good job on my truck and got it done in to day to day More

by glenthain27 Verified Customer Verified Customer

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Great service, was able to fix my issue with my vehicle quickly, and kept me up today on the process quickly, and kept me up today on the process More

by jrgarciajr88 Verified Customer Verified Customer

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