Check out Lloyd Wilson's reviews on DealerRater

October 16, 2025

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The service advisor said I needed an alignment and filters and back windshield wiper totaling 269 plus tax. When they rang up the bill they quoted me over 429.45. When I questioned it they brought it filters and back windshield wiper totaling 269 plus tax. When they rang up the bill they quoted me over 429.45. When I questioned it they brought it down to 304.75 which still didn’t make sense. The bill showed fluid rear differential replaced with 116.00 charge. I don’t know if this was done or not as I doubt it was needed. I feel I was taken advantage of as 269 plus tax isn’t 304.75. Also I had an 8:30 appointment. I was still waiting at 11:00. When I asked the girl up front to check to see why so long she said she would but never did. I had to wait until another woman walked in to ask her. I shouldn’t have been there for almost 3 hours for the work that I was initially quoted. I am very disappointed in the service I was given. The problem was resolved and explained by Erick. More

by eganz54

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Recommend Dealer

Yes

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Oct 16, 2025 -

Joyce Honda responded

Dear Ellen Ganz, thank you so much for sharing your feedback. We’re truly sorry for any inconvenience during your recent visit. Your initial work order noted that you were preparing for a long trip and wanted us to inspect a concern for “jerking when accelerating” as well as replace the wiper inserts. These checks required some extra time to ensure your vehicle’s performance and safety. After completing the Multi-Point Inspection, we recommended and received approval for additional maintenance — including the engine air filter, cabin air filter, rear differential fluid service, and four-wheel alignment. We apologize if the time estimate wasn’t clearly explained and appreciate your patience. Please don’t hesitate to reach out to our Service Management team — we’d be happy to discuss this further and make things right. Best Regards, Erik Matos - Service Manager Joyce Honda 973-361-1396 erik_matos@joycehonda.com 973-607-2307 (text)

Oct 16, 2025 -

Joyce Honda responded

Thank you so much for the update! We’re glad to hear that Erik was able to resolve the issue and explain everything clearly. We truly appreciate your feedback and the opportunity to serve you.

October 02, 2025

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Everyone is very nice and professional. They keep you informed with your repairs and how long ot should take. They keep you informed with your repairs and how long ot should take. More

by VPAPSCOE

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Recommend Dealer

Yes

Other Employees Tagged: John Lavelle

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Oct 02, 2025 -

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Best regards, The Service Team at Joyce Honda

October 02, 2025

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Very prompt with getting back to me about service needed for my car and upfront about services that are critical and those that I may be able to complete at a later time. I'm on a tight budget, so having so for my car and upfront about services that are critical and those that I may be able to complete at a later time. I'm on a tight budget, so having someone walk me through those things is incredibly helpful! More

by Raixiel

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Recommend Dealer

Yes

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Oct 02, 2025 -

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Best regards, The Service Team at Joyce Honda

September 22, 2025

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Great efficiently quick and updated me every time u til i was done. Beautiful personality was done. Beautiful personality More

by brivera5410

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Recommend Dealer

Yes

Other Employees Tagged: Ed Seager, Ernest Biondolino, Charles Mitchell, John Lavelle , Kelly Fields, Subuhi Shakil

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Sep 22, 2025 -

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Best regards, The Service Team at Joyce Honda

September 19, 2025

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Joyce Honda has always been very prompt, just as they were when I purchased my CR-V in 2019. Since then, I have continued to bring my vehicle to them for service, and I truly appreciate the quality of th were when I purchased my CR-V in 2019. Since then, I have continued to bring my vehicle to them for service, and I truly appreciate the quality of their work. Both the sales and service staff are consistently polite and courteous. More

by Narayana

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Recommend Dealer

Yes

Other Employees Tagged: Tom Duffy, Ed Seager, Ernest Biondolino, Gina Verrilli, Charles Mitchell, John Lavelle , Kelly Fields, Johana Horta, Subuhi Shakil

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Sep 19, 2025 -

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Best regards, The Service Team at Joyce Honda

September 18, 2025

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Great service. One question. I usually make an 8 O'clock appointment. I get there early and there is usually 8 to 12 cars in line already. Do these people all have One question. I usually make an 8 O'clock appointment. I get there early and there is usually 8 to 12 cars in line already. Do these people all have 8 O'clock appointments or are some people there with no appointment? If so why do they get service before me despite my appointment? More

by RROHAN7788

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Recommend Dealer

Yes

Other Employees Tagged: Kelly Fields

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Sep 18, 2025 -

Joyce Honda responded

Dear Valued customer, Thank you so much for your kind words and for continuing to trust us with your vehicle—we truly appreciate your loyalty. You’ve raised a very fair and important question, and I want to thank you for giving us the opportunity to clarify. While many of the vehicles you see in line at 8:00 AM do have scheduled appointments, we also accept a limited number of early walk-ins and drop-offs each morning. Some customers arrive early—sometimes even before our doors open—especially if they have tight schedules or concern, they want to address right away. That said, we absolutely understand how frustrating it can feel to arrive early for a scheduled appointment and still end up waiting. You made an appointment for a reason—and your time is valuable. It might help to think of appointments as a way to guarantee your place in the service schedule, but not always your exact position in line at check-in, especially during high-traffic times. However, we do prioritize emergencies and try to keep things moving as efficiently and fairly as possible. If you ever find yourself in an urgent situation or simply need a faster turnaround, please don’t hesitate to call us ahead of time—we’ll do everything we can to accommodate and expedite your visit. We truly appreciate your patience, and we’re always looking for ways to improve how we manage check-in flow and appointment scheduling. Your feedback helps us do that—so thank you again for reaching out. Warm regards, Erik Matos Service Manager Joyce Honda (973) 361-1396 erik_matos@joycehonda.com

September 11, 2025

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Very efficient personnel handled my servicing. Everything seems great. I didn’t have to wait very long either. Everything seems great. I didn’t have to wait very long either. More

by BERNICEB14

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Recommend Dealer

Yes

Other Employees Tagged: Ed Seager, Ernest Biondolino, Charles Mitchell, John Lavelle , Kelly Fields, Subuhi Shakil

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Sep 18, 2025 -

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Best regards, The Service Team at Joyce Honda

September 11, 2025

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Excellent service. Always helping and providing right recco. Llyod has been providing fantastic service for many years to me. Always helping and providing right recco. Llyod has been providing fantastic service for many years to me. More

by Vipul S

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Yes

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Sep 18, 2025 -

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Best regards, The Service Team at Joyce Honda

September 03, 2025

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The staff was courteous and prompt while I waited for service . Good working atmosphere at service department. service . Good working atmosphere at service department. More

by NCARUSO41

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Recommend Dealer

Yes

Other Employees Tagged: Ed Seager, Ernest Biondolino, Charles Mitchell, John Lavelle , Kelly Fields, Subuhi Shakil

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Sep 04, 2025 -

Joyce Honda responded

Thank you so much for your kind review. We’re committed to providing the best service experience to all our customers. We truly value your time and business. Warm Regards, The Service Team at Joyce Honda

September 03, 2025

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I had a good experience with my last service mainly because of my customer friendly advisor Lloyd Wilson who went above and beyond. because of my customer friendly advisor Lloyd Wilson who went above and beyond. More

by Myservice

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Recommend Dealer

Yes

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