Lisa Velasco

My experience is always pleasant and soon with Jose. He provides exceptional service every single time I bring in my car. He provides exceptional service every single time I bring in my car. More

by LaR Verified Customer Verified Customer

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Excellent customer service with exceptional attention to detail for the customer. They make you feel like family! detail for the customer. They make you feel like family! More

by emilianwhite Verified Customer Verified Customer

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Great customer service! ! Lisa customer service is 10 1/2!! It’s always a pleasure to purchase a vehicle from her!! ! Lisa customer service is 10 1/2!! It’s always a pleasure to purchase a vehicle from her!! More

by SARD2435 Verified Customer Verified Customer

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Absolutely thrilled with my experience at Big Star Cadillac, and I can't thank Lisa Velasco enough! From the start, Lisa was incredibly helpful and attentive to my needs. She is always a pleasure to w Cadillac, and I can't thank Lisa Velasco enough! From the start, Lisa was incredibly helpful and attentive to my needs. She is always a pleasure to work with. We will be back in the future. More

by nereydahou Verified Customer Verified Customer

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We are repeat customers of Lisa and this Cadillac dealer. It’s over an hour away from where we live but well worth the drive. Bring them any deal and they will beat it and more. Overall great customer servic It’s over an hour away from where we live but well worth the drive. Bring them any deal and they will beat it and more. Overall great customer service and the buying process was very speedy. More

by TXB1422 Verified Customer Verified Customer

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Is OK but not like it was 10 years ago. New generation mentality per old generation values and mentality. New generation mentality per old generation values and mentality. More

by ELIZABETHCARROLL54 Verified Customer Verified Customer

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I live in Plano but Big Star Cadillac had a few demo's on their lot that had significant discounts so I made an appointment to drive down 4 hours to view and purchase one of the vehicles but when I got to on their lot that had significant discounts so I made an appointment to drive down 4 hours to view and purchase one of the vehicles but when I got to the dealership I was met with high pressure tactics to buy a new vehicle that I specifically asked my sells person not to do more than once. I was never shown any of the demo's that I specifically drove down 4hrs to see. During the test drive my sales person talked about her personal life and not about the features on the vehicle. Although I went ahead and purchased the new vehicle, it was not the great experience I was expecting when purchasing my first Cadillac. However, I am now enjoying my New Cadillac. Thank you! More

by D. Verified Customer Verified Customer

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Very friendly dealership greeted me as soon as I walked the door, large selections of vehicles to choose from new and used the door, large selections of vehicles to choose from new and used More

by aontiver1 Verified Customer Verified Customer

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Big Star is an awesome Cadillac dealer. I like dealing with Lisa Velasco at Big Star. This is the second Cadillac we purchase with her at Big Star Cadillac. I will definitely go back when I I like dealing with Lisa Velasco at Big Star. This is the second Cadillac we purchase with her at Big Star Cadillac. I will definitely go back when I’m ready to purchase an Escalade. More

by S6_BOSSCADILLAC Verified Customer Verified Customer

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I’m very grateful for Lisa’s help! I hate haggling and negotiating - so it was refreshing to work with another woman directly and fairly. It was no nonsense, answered all my questions I hate haggling and negotiating - so it was refreshing to work with another woman directly and fairly. It was no nonsense, answered all my questions and did what she said she was going to do. Thank you! More

by Jamie Battley Verified Customer Verified Customer

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