Family Toyota of Arlington

My husband and I purchased a used Tundra from Family Toyota of Arlington. We had a great experience with Andrei in sales. We are out-of-state buyers and were in constant communication with Andrei to fi Toyota of Arlington. We had a great experience with Andrei in sales. We are out-of-state buyers and were in constant communication with Andrei to finalize the sale. The dealership even helped us contact a transport company to ship the truck from Texas to Florida. We experienced a hiccup after receiving the truck. The check engine light came on and we took it to two local mechanic shops for diagnosis. Both the local shops stated there was a timing issue with the motor. I contacted the Family Toyota of Arlington general manager who put me in touch with TJ in the service department. I explained the issues we had with the truck and provided copies of the repair reports from our local Toyota dealer and the second repair shop. Since the issue was not caught prior to us purchasing the truck from the dealership and was in the 2month, 2K miles warranty period, Family Toyota agreed to transport the truck from FL to TX, replace the timing gears, and transport the truck back to Florida. They covered all the costs for transportation and repair. TJ communicated with me the entire time and they test drove the truck for 3 days to make sure to no other issues appeared. We received the truck back four days and everything is working well. I want to express my gratitude to TJ Hamilton, Matt Luck, and Andrei in sales. All of you went above to beyond to help us resolve the issues we faced with the Tundra, and we truly appreciate your help. Everyone we worked with at Family Toyota showed honesty and integrity. These qualities are hard to find in the car sales world and TJ, Andrei and Matt proved to be stand up guys. More

Thank Dom Nguyen helping us get the perfect Toyota RAV4 and he a nice guy and he a nice guy More

I just want to thank Cameron Godina for being so cuterius and going beound our expectations he did everything to help us get the best for my brother and I so thank you Cameron for your generosity. and going beound our expectations he did everything to help us get the best for my brother and I so thank you Cameron for your generosity. More

I was very pleased with the level of assistance and service at Family Toyota! Canelo Morales was extremely courteous and helpful throughout the purchase of my I-Max Tundra and made the buying experienc service at Family Toyota! Canelo Morales was extremely courteous and helpful throughout the purchase of my I-Max Tundra and made the buying experience really smooth. I will definitely return to Family Toyota for my future vehicle purchases! More

Cody Nelson was outstanding. Straight shooter and quick. Thanks for helping me find the perfect pre owned vehicle for a new driver! Straight shooter and quick. Thanks for helping me find the perfect pre owned vehicle for a new driver! More

First class service from start to finish, I purchased this vehicle from out of state. Cody and Marcell made the transaction seamless. They even had the vehicle delivered to my house In Louisiana. Gre this vehicle from out of state. Cody and Marcell made the transaction seamless. They even had the vehicle delivered to my house In Louisiana. Great pricing! Great customer service!! I would highly recommend!!!! More

Great people and a smooth buying experience. I got exactly what I wanted without hassle. I got exactly what I wanted without hassle. More

Andrei and Austin were exceptional individuals to deal with. They had the car I was wanting and they made it happen. with. They had the car I was wanting and they made it happen. More

Easy to work with, no b. s. Patrick Pearson was helpful. I wish there was someone available to go through the navigation system with older people like me. Worked at the dealer s. Patrick Pearson was helpful. I wish there was someone available to go through the navigation system with older people like me. Worked at the dealership, but not at home. Very difficult to understand directions in the manual or online. But mostly a positive experience. More

I've been shopping for a RAV4, for quite some time. I've dealt with many dealerships/salesmen, and Family Toyota of Arlington blew them all out of the water. From starting the communication through C I've dealt with many dealerships/salesmen, and Family Toyota of Arlington blew them all out of the water. From starting the communication through Cars.com, and texting and emailing, to finally making it to the dealership, it was so easy. The staff (Jacobie, Andrei, and Sarah) were amazing! I didn't know buying a car could be so easy. Happy customer here! More