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Gerald Subaru of Naperville

Naperville, IL

4.7
3,068 Reviews

2379 Aurora Ave.

Naperville, IL

60540

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3,068 Reviews of Gerald Subaru of Naperville

November 08, 2024

I bought a 2018 Honda pilot from them a day later the transmission went out on it. I took it to a Honda dealership. They said the transmission needed to be replaced. The dealership refuses to pay and More

by Ryan B.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Lenny Shukhman
October 05, 2024

Just for the record I am a very picky consumer. I am not apprehensive about calling the situation the way I see it. Our salesman was Aaron and if I could give him a higher rating than a five star More

by Mikem3624
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Aaron Rodriguez , Jacob Hampson
June 20, 2024

Trish in service at Gerald Subaru is the reason we have had such an amazing experience with our outback and are looking to move up into an ascent! She always contacts quickly with updates on timing and an More

by megajetta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trish Svizzero
Jun 24, 2024 -

Gerald Subaru of Naperville responded

Thank you for your truly exceptional review! Trish's dedication to honesty, efficiency, and expertise truly shines through in her interactions. I look forward to assisting you with your future vehicle needs, and I appreciate your kind words about our team member! Sincerely Nino McMorris General Manager Gerald Subaru of Naperville

March 15, 2024

Your sales and service were top-notch from the time we walked in the door. Would definitely buy another vehicle from you. Thank you for a great experience. More

by Jsyrios46
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Lenny Shukhman, Trace Cyranek
Mar 20, 2024 -

Gerald Subaru of Naperville responded

Thank you very much for taking the time to leave us a truly exception review! I am pleased to hear about your great experience at Gerald Subaru of Naperville! If there is anything else we can do for you, please feel free to give us a call. Sincerely Nino McMorris General Manager Gerald Subaru of Naperville

February 25, 2024

Lenny and Tony made our car buying experience great! Best dealership I’ve delt with More

by Xjay1998
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anthony Mazany, Lenny Shukhman
Feb 28, 2024 -

Gerald Subaru of Naperville responded

Thank you for the 5-star rating! We're delighted to know that you had a truly exceptional time with us. Your positive feedback inspires us to continue delivering exceptional service to all our valued customers. We look forward to serving you again in the future! Sincerely Nino McMorris General Manager Gerald Subaru of Naperville

February 13, 2024

First bought the car and was brought home dirty. I let them know the crew didn’t clean it and I was told by Nino and Ian that I would have a commentary in and out detail . So I take it yesterday ann More

by Brandychayo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ian , Cole, Nino McMorris
October 18, 2023

Trish explains the work being done on my car clearly, and communicates promptly about the car’s status. I ask for her to be my service advisor every time! More

by Kristi B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trish Svizzero
Oct 23, 2023 -

Gerald Subaru of Naperville responded

Kristi, thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else I can do to help you. The team is happy to hear that you received truly exceptional service. Sincerely Nino McMorris General Manager Gerald Subaru of Naperville

October 18, 2023

Gerald Subaru has been my go to place for service/repairs for the past four years. Their facility is very comfortable and seems well managed, and they have a lovely team of people working there. Even the cus More

by mwwendt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trish Svizzero
Oct 23, 2023 -

Gerald Subaru of Naperville responded

Thank you so much for your feedback as well as your loyalty. I appreciate building long-term customer relationships and I truly value your business. The team is happy to hear that you received truly exceptional service. Sincerely Nino McMorris General Manager Gerald Subaru of Naperville

September 18, 2023

Excellent service from Trish Psvizzero in the service department. Her proactive analysis, ongoing communication, and follow up was fantastic. We had a very complex car issue stemming from an accident wit More

by Nat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trish Svizzero
Sep 21, 2023 -

Gerald Subaru of Naperville responded

Nat, thank you for this truly exceptional review of your experience with Trish here at Gerald Subaru of Naperville! The experience you described is exactly what we aim for, and it’s great to know we’re exceeding our goals with our customers! Should you have any questions, feel free to reach out. Otherwise, we’ll see you at your next service appointment! Sincerely Nino McMorris General Manager Gerald Subaru of Naperville

August 03, 2023

Last week Thursday, July 27, 2023, my wife and I picked up our brand new Subaru, Crosstrek, Support, from Gerald Subaru of Naperville. The experience from purchasing the vehicle through picking up the veh More

by Kbarnett
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nino McMorris, Michael Price, Robert Milam
Aug 08, 2023 -

Gerald Subaru of Naperville responded

Congratulations on your new Crosstrek! Thank you for taking the time to write about your experience. It's great to know Rob and our staff were able to provide you with a pressure-free and truly exceptional purchasing experience. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely Nino McMorris General Manager Gerald Subaru of Naperville

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