Lenard Brechner | Page 11

2nd purchase in five months; plus 1 referral :) I recently made my second purchase from Rallye BMW this year. In addition, I referred a friend who made a purchase yesterday, All three were new pur I recently made my second purchase from Rallye BMW this year. In addition, I referred a friend who made a purchase yesterday, All three were new purchases. I returned to Rallye due to the stellar service that I received from Len Brechner. He advised us in all three purchases and continues to be a star at Rallye. It will be a few years before we make another purchase, but I plan to return to Rallye and Len when that time comes. There are few points of feedback to share to help make the experience even better going forward. It is important to note that I think very highly of the Rallye team and will continue to use them in the future. Sharing these feedback points to help them continue to be a world class dealership. 1) I had to do quite a bit of following up to get into some of the test cars; one of which I ultimately purchased. My friend who I referred to Rallye had a similar experience. I totally understand that the test cars weren't available, but the team didn't manage my expectations on timing well. I had to continuously chase to get inside the car I wanted to buy. As a returning customer making a second new purchase in less than 5 months, I expected more "red carpet" treatment than I received at the onset. At the end of the day, Len took good care of us, but the initial experience when I reached out was a bit underwhelming. 2) I made an appointment to test drive and showed up right on time. I checked in with the front desk and waited 30 mins (almost walked out). The sales person walked by with another customer and I had to continue to wait. I wanted to test drive two cars that day and only got into one. The feedback here is that they should be more mindful of our time when appointments are made. I was not very pleased that day when I left and almost went to a different dealership to look for the cars I wanted to test drive. My friend who ended up making a purchase recently from Rallye was also there and he was shocked by the service we received that day. He only went back based on my strong recommendation and my promise that Len will take care of him. I feel that this was a one-off miss and sharing so that Rallye is more mindful in the future. 3) The front desk should pay attention to how long customers are standing around waiting and follow-up with the person they have an appointment with. This is customer service 101 and goes a long way to inform a positive experience. 4) The protection plans, etc. that I was offered were vastly different between the two purchases I made. Customers should be taken through all options and given the opportunity to decide. There were options I took with the M550 that I would've definitely taken with the X5 if I was given the opportunity. Alice B did a fantastic job taking me through the options for the M550; wish I had the same with the X5. 5) Where's my picture with my new purchase for Rallye's Facebook page??? I bought two NEW cars from Rallye. Not sure how much focus there is on social media, but there's an opportunity here to really drive business. Come on, the M550 is a BEAUTIFUL car, why wouldn't you want to showcase that on your site? More

by SHAWN.NANAN Verified Customer Verified Customer

Report | Print

Amazing Experience Had a great experience with Len Brechner, he was extremely helpful in my purchase of my BMW X3. When needed for other reasons....the manager Raymond Had a great experience with Len Brechner, he was extremely helpful in my purchase of my BMW X3. When needed for other reasons....the manager Raymond Costello sealed the deal. This was the best experience and would recommend Rallye BMW over all the other BMW deals that I visited. In fact after my purchase, my mother is now thinking about buying a BMW from them. More

by KSAMNICK1 Verified Customer Verified Customer

Report | Print

Excellent in all ways Not my first time leasing from this dealership. They are accommodating 24/7. Salesman was professional and always available to me. Would not hesitate Not my first time leasing from this dealership. They are accommodating 24/7. Salesman was professional and always available to me. Would not hesitate to recommend to family and friends. More

by AIMEEGK Verified Customer Verified Customer

Report | Print

X4 M40i Overall a good experience except for the initial car prep done prior to pickup which was unsatisfactory. There were swirl marks and light scratches se Overall a good experience except for the initial car prep done prior to pickup which was unsatisfactory. There were swirl marks and light scratches seen in the paint clear coat More

by JDUNNE0 Verified Customer Verified Customer

Report | Print

Disgusting Rude Thieves This place is appalling...let's first start with the sales "receptionist" ..when I called and told her what i was inquiring on she says "oh you'll nev This place is appalling...let's first start with the sales "receptionist" ..when I called and told her what i was inquiring on she says "oh you'll never get that for less than the $500's"...Really? Wrong. Who is she to give out incorrect pricing?? Next there's the salesperson Len..if you call and get him my advice..ask for someone else.. that is if you actually want to deal with these dirt bags...Not only were his "numbers" laughable or the ones he actually divulged I should say, but he actually had the audacity to get loud and downright nasty when I asked to see an exact breakdown of his so called numbers..Really?? Hiding much? Then he has the gall to say they don't negotiate, which from other reviewers seems to be the norm..Do people seriously just say ok to what you give them? No questions asked? I seriously hope not...If anyone reading this does, please know that ALL dealerships negotiate..EXCEPT this one. Let's get something real clear here you dealers are a dime a dozen and I am actually doing YOU the favor of inquiring on a car it's not the other way around!...What I actually didn't divulge to you was that I was looking for two cars..first I wanted to see how you handled the first one and you failed..epically. So today I left my deposit elsewhere on my now 6th BMW to a dealership that was transparent, answered questions and actually knows what customer service is. Six cars and NOT one has come from these shady thieves. More

Report | Print

Always preofessional, friendly and helpful Since my first BMW in 2003 I have always had a terrific experience with Rallye BMW. Everyone from arrivingto leaving has been professional, courteous Since my first BMW in 2003 I have always had a terrific experience with Rallye BMW. Everyone from arrivingto leaving has been professional, courteous and addressed my service/concerns. It is the reason I will remain a loyal Rallye customer. More

by ALI Verified Customer Verified Customer

Report | Print

Len our salesman was exceptional . He came into the dealership on his day off to deliver our car to us. Best BMW salesman I have had in 30 years of buying BMW's. . He came into the dealership on his day off to deliver our car to us. Best BMW salesman I have had in 30 years of buying BMW's. More

by LISTRO Verified Customer Verified Customer

Report | Print

Great Experience I highly recommend Len from Rallye BMW. He was very easy to work with and made the whole process very seamless. I was very impressed with the quality I highly recommend Len from Rallye BMW. He was very easy to work with and made the whole process very seamless. I was very impressed with the quality of service and professionalism. More

Report | Print

Len Brechner is an absolute star. Highly recommend! BMW was not even in my top three when I was looking for an SUV, but Len and the team at Rallye BMW changed that. I own an E class that I bought from BMW was not even in my top three when I was looking for an SUV, but Len and the team at Rallye BMW changed that. I own an E class that I bought from MB of Massapequa. Went back there and had a sub par experience. To be fair, it was quite opposite to my experience in 2014. From the moment we arrived at Rallye BMW, Len and the team listened to what we were looking for. At no point did they try to push us to make a purchase. In fact, Len was very helpful in guiding us through the options and selecting what made sense. He was very focused on the customer and it made our decision easy. I will certainly return to Rallye BMW in the future and highly recommend Len Brechner. We ultimately went with the 2019 X5 due to the amazing drive quality, superb warranty and of course, the Rallye team. I also felt that the 2019 X5 outperformed the 2020 GLE in terms of drive quality and even technology. More

by SHAWN.NANAN Verified Customer Verified Customer

Report | Print

Great service. Was helped and sold a car by Lenny. Great salesman, very friendly and not pushy in the slightest. He was able to meet all my requirements. Was helped and sold a car by Lenny. Great salesman, very friendly and not pushy in the slightest. He was able to meet all my requirements. More

by GIS311 Verified Customer Verified Customer

Report | Print