LeAnna Kerr
LeAnna Kerr at Big Star Cadillac

LeAnna Kerr

Concierge & Loaner Fleet Manager

Big Star Cadillac

18100 Gulf Freeway, Building B
Friendswood, TX 77546

4.7
65 Reviews
4.7

65 Reviews

Write a Review

Dealership Experience

8 yrs, 1 mo

Industry Experience

8 yrs, 1 mo

Languages Spoken

English English

65 Reviews of LeAnna Kerr

April 15, 2025

Dealership Rating
Employee Rating

The best dealership I’ve ever been to and has the greatest service team I’ve ever dealt with More

by ZENOFAMILY713
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Apr 16, 2025

Big Star Cadillac responded

Thank you for your business and your review! All of us at Big Star are truly humbled by your kind words.

March 22, 2025

Dealership Rating
Employee Rating

Had a great service experience at Big Star. My service director Isiah could not have been more professional, punctual and knowledgeable tgroughout the process. Great loaner vehicle too! More

by johnmcburney
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Mar 25, 2025

Big Star Cadillac responded

Wow, thank you for the 5-star review! We're delighted to know we exceeded your expectations. Your positive feedback motivates us to continue providing the best possible service.

March 22, 2025

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Employee Rating

I’m very pleased with Isaiah’s work. He is very concern with the help and service that he gives, when assisting his clients. I just have a concern with the repairs of my vehicle. I have More

by Tangela Sutton
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Lee Velazquez, Isaiah Rodarte , Brian S. & Melvin R.

Mar 25, 2025

Big Star Cadillac responded

Thank you for your review. We are sorry to hear that you feel that you received anything less than a 100% satisfactory experience. Please reach out to me directly to schedule a convenient time to discuss your concerns. Vennie Trevino, Service Director, vtrevinojr@bigstarcadillac.com

March 04, 2025

Dealership Rating
Employee Rating

The people and the service at Big Star Cadillac are awesome! The leasing process was fast and the people were courteous. Months afterwards, I had my car serviced. The waiting room was also very nice; I More

by LINDA_HAMILTON928
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daisy Gutierrez, Jose Teran

Mar 04, 2025

Big Star Cadillac responded

Wow, thank you for the 5-star review! We're delighted to know we exceeded your expectations. Your positive feedback motivates us to continue providing the best possible service.

February 03, 2025

Dealership Rating
Employee Rating

This team is terrific! Great service department and loaner department. Very much appreciated for all they do. More

by TRACY.S.LINDO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Wood, Isaiah Rodarte

Feb 04, 2025

Big Star Cadillac responded

We're thrilled to hear you enjoyed your experience with us! Your 5-star rating means a lot to the Big Star Team. We look forward to serving you again soon.

February 03, 2025

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The service department is fantastic! This department will go out of their way to help with anything. More

by TRACY.S.LINDO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 03, 2025

Big Star Cadillac responded

Thank you so much for your kind words and 5-star rating. We truly appreciate you taking the time to share your positive experience. We strive to provide excellent service, and your feedback is invaluable.

February 01, 2025

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Employee Rating

Always receive great customer service from the service department at Big Star, wouldn’t want to go anywhere else. More

by Gen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Wood, Isaiah Rodarte

Feb 03, 2025

Big Star Cadillac responded

Thank you so much for your kind words and 5-star rating. We truly appreciate you taking the time to share your positive experience. We strive to provide excellent service, and your feedback is invaluable.

January 14, 2025

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Employee Rating

Take. 3.1/2 hours todo oil change and rotation usually it’s 2 hours or les More

by morenolazaro99.lm
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
No
Jan 16, 2025

Big Star Cadillac responded

Thank you for your review. We are sorry to hear about your experience and we agree that is too long. Top-notch customer service is a one of our priorities and we strive to provide a world-class experience with every customer interaction. Please feel free to contact me directly should you have any other concerns at vtrevinojr@bigstarcadillac.com. Vennie Trevino. Service Director.

January 10, 2025

Dealership Rating
Employee Rating

This is a great dealership. I would recommend people to come here every time. They get you in and out. More

by Stefanboyer3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 10, 2025

Big Star Cadillac responded

Thank you for your business and your review! All of us at Big Star are truly humbled by your kind words.

January 03, 2025

Dealership Rating
Employee Rating

Best service ever Always got good customer service. Cars are always well taken care of More

by TYRONE.GLASPIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 06, 2025

Big Star Cadillac responded

Thank you for your business and your review, we are happy that you had a great experience with our team. Thank you for being a Big Star customer; we look forward to serving you again. Happy motoring!

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