Lauren Roche
Lauren Roche at Herb Chambers Toyota of Auburn

Lauren Roche

Business Development Manager

Herb Chambers Toyota of Auburn

809 Washington St, Rte. 20
Auburn, MA 01501

4.4
64 Reviews
4.4

64 Reviews

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64 Reviews of Lauren Roche

August 07, 2024

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Recently purchased a vehicle here and was given great service all around. They made it as quick and easy for me as possible, and were more than willing to answer any questions or concerns I had. They had More

by tsmit01
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Aug 07, 2024

Herb Chambers Toyota of Auburn responded

Thanks for sharing your experience! We're delighted to hear that the team at Herb Chambers Toyota of Auburn provided excellent service and made your purchase smooth. Enjoy your new vehicle, and we look forward to welcoming your friends and family in the future!

May 04, 2024

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Great experience this morning. James Banach my service advisor spoke my car-talk language. Learned a couple things. In and out of a 5000 mile service promptly. . More

by GetNUpThere
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
May 06, 2024

Herb Chambers Toyota of Auburn responded

We're glad to know you had a great experience with James and our team at Herb Chambers Toyota of Auburn. It's always wonderful when we can help customers learn something new about their vehicles! Thanks for trusting us with your 5000-mile service, see you next time!

November 25, 2023

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Completely disgraceful. ..said I threatened them into trying to get a better price...after they jacked the quote up over 3500$ after I inquired about a Rav 4 hybrid More

by stingalinga39
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Purchase Time
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Recommend Dealer
No
Dec 13, 2023

Herb Chambers Toyota of Auburn responded

Please contact me directly so we can address what occurred and work toward a possible resolution. Respectfully, Dan Bortolussi - General Manager - dbortolussi@herbchambers.com

October 05, 2023

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Worst dealer I have ever encountered in 50 years of purchasing automobiles. I went there a couple of weeks ago to inquire about a new Toyota Sienna they had posted on their website. Before going ther More

by MikeDB52
Sales Price Transparency
Trade-in Experience
Recommend Dealer
No
Oct 06, 2023

Herb Chambers Toyota of Auburn responded

We're disappointed to read about your experience. We aim for transparency and fairness in all our dealings, so it's concerning to see we've left the wrong impression. We assure you that this is not how we conduct business and would like a chance to make things right if possible. If you're willing, please reach out directly to discuss further details of your visit. Thank you, Dan Bortolussi - General Manager - dbortolussi@herbchambers.com

Oct 07, 2023

MikeDB52 responded

I do not remember the name of the salesperson but I remember some info that he told us about himself, specifically that he was from CA and made money trading bitcoin. I am willing to speak to you but, to be perfectly honest, what can you do to make it right? I see nothing that can be done for me as I’ve already purchased the Sienna from another dealer and will have it in my possession by the end of the month. But, for your future customers, strive for transparency and honesty. Be up front with potential buyers and state you are marking up vehicles over MSRP before they decide to travel any distance to your your showroom. Next, value potential customers’ trade-ins properly. The vehicle I was trading was not valued correctly and I have paperwork from two other dealers to prove it. Your company undervalued both condition and never added the low mileage valuation, resulting in a number that was $4,500 less that I got from two other dealers. The salesman then tried to convince me that these were correct numbers and that others had overvalued the vehicles. I just got my monthly KBB notification for my Sienna and it is still valued at nearly $20,000 in trade (not retail). If you don’t want the trade, be upfront rather than attempting to mislead the customer or “steal” the vehicle for a cheap price. From reading other reviews of your dealership as posted on numerous websites, mine was not a unique situation as others have posted similar complaints. Responses from your dealership have always encouraged those affected to call but the patterns and complaints do not seem to be changing. It sounds like your way of doing business needs some updating. People are a lot smarter and old style sales tactics simply don’t work like they used to!

August 04, 2023

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I've had some very bad experiences buying a car. This was the exact opposite. Alec made me feel comfortable and not pressured. It was by far one of the best auto buying experience. Alec and the rest More

by Cz787
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Recommend Dealer
Yes

Other Employees Tagged: Alec Pacheco

Aug 04, 2023

Herb Chambers Toyota of Auburn responded

We're delighted to know that Alec and our team at Herb Chambers Toyota of Auburn provided a comfortable, pressure-free buying experience. We appreciate your kind words and look forward to assisting you with your next car purchase! - Herb Chambers Toyota of Auburn

August 04, 2023

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Great experience purchasing a car at this dealership. Hai was great also ways got back to me in a timely manner. Management was easy to work with, and not forcing me to buy the vehicle. I went to mul More

by patrickdacosta508
Sales Price Transparency
Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: Monish Naicker, Hai Lam , Timothy Nguyen

Aug 07, 2023

Herb Chambers Toyota of Auburn responded

We're glad to know you had a great experience with us at Herb Chambers Toyota of Auburn! It's fantastic that Hai and our management team were able to assist in your car-buying process. Thank you for choosing us among other dealerships!

July 04, 2023

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Although some bumps throughout the buying process of my new 2023 Rav 4 I am giving 5 stars for the above and beyond I received from the management team at Herb Chambers Toyota of Auburn, I want to specific More

by Ddemalia
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Bryan Arroyo, Timothy Nguyen, Vu Nguyen

Jul 06, 2023

Herb Chambers Toyota of Auburn responded

We're so glad our team went above and beyond to improve your experience! Tim, Bryan, and the team are glad we could make the 2023 Toyota RAV4 purchase great for you! We hope you're enjoying your new ride and greatly appreciate you updating your review to reflect your customer service experience. We look forward to seeing you again! Thank you! - Herb Chambers Toyota of Auburn

June 24, 2023

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Everyone was very helpful and informative during the trade in process. I enjoyed working with the people at Herb Chambers Auburn. My New SUV is great and has everything I need. I look forward to coming More

by Sdonnelly6886
Sales Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Bryan Arroyo

Jun 29, 2023

Herb Chambers Toyota of Auburn responded

We're happy to hear that our team at Herb Chambers Auburn was helpful and provided you with a smooth trade-in process. Enjoy your new SUV and we look forward to assisting you again in the future! Thank you!

June 13, 2023

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I needed to trade in my old RAV4 for something cheaper in gas. I called Lauren and she told me about the RAV4 Prime, she helped me to schedule an appointment for a test drive and when I arrived she introduce More

by Melissa Licea
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: Daniel Bortolussi, Monish Naicker, Juljan Imeraj , Bryan Arroyo, Dylan Hoang

Jun 14, 2023

Herb Chambers Toyota of Auburn responded

Melissa, We can't thank you enough for sharing your experience purchasing the Toyota RAV4 Prime with Lauren and Bryan! It's great to hear Dylan and Monish were helpful as well. Dan will be happy to learn he made such an impact on your purchase process by providing a great deal that met your needs. We are excited to have earned your trust and look forward to serving you in the future at Herb Chambers Toyota of Auburn!

June 01, 2023

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Alex Montes was extremely professional, and made the process of buying my selected vehicle easy. The staff were friendly, the dealership was beautiful, and I was always treated with respect and courtes More

by Garrett Guilbault
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: Alex Montes

Jun 05, 2023

Herb Chambers Toyota of Auburn responded

Garrett, We're glad to hear Alex made this an easy process and earned five stars! We hope you are out enjoying your new ride! Thank you for visiting Herb Chambers Toyota of Auburn!

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