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Lauren Fusaro
Lauren Fusaro at DCH Wappingers Falls Toyota
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Lauren Fusaro

Service Advisor

DCH Wappingers Falls Toyota

1349 Route 9
Wappingers Falls, NY 12590

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4.7
48 Reviews
4.7

48 Reviews

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48 Reviews of Lauren Fusaro

January 30, 2025

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Employee Rating

Excellent job all around from service desk to actual service. Very pkeasant and smooth experience More

by GEORGEGALLA
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Service Time
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Recommend Dealer
Yes
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Jan 30, 2025

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We're thrilled to hear that your experience was smooth and pleasant from start to finish. We appreciate your feedback and look forward to serving you again soon!

January 26, 2025

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Employee Rating

Quite efficient. Staffs are friendly and professional. Too bad no complimentary car wash. All is well. More

by ccwu
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett, Melissa Tyler, Jason Gasiunas, Mathew Rivera, Judy Deems

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Jan 27, 2025

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We're glad to hear that you had a positive experience with our staff. We appreciate your feedback on the car wash, and we'll definitely keep that in mind for the future. We look forward to serving you again soon!

January 22, 2025

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Employee Rating

Poor service. We came in for an oil change and tire rotation and BOTH front hub caps were not properly re-secured. One pothole or speed bump and we would have los More

by Steve
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Recommend Dealer
Yes
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Jan 22, 2025

DCH Wappingers Falls Toyota responded

We sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at (845) 288-0892 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.

January 21, 2025

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Judy was very helpful when I brought my car in. Judy was very attentive to listening to my concerns. In fact I have never had a bad experienced a bad encounter at DCH. Lauren also helped me with More

by Terrytsnow
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Judy Deems

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Jan 22, 2025

DCH Wappingers Falls Toyota responded

Thank you for sharing your positive experience! We're so glad to hear that Judy and Lauren were able to assist you with your car and address your concerns. We truly appreciate your kind words and are proud to have such dedicated employees on our team!

January 18, 2025

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All were attentive to my needs,answered my questions thoroughly. Appreciated the video very much. More

by JAMESOLEary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett, Melissa Tyler, Jason Gasiunas, Mathew Rivera

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Jan 19, 2025

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We're so glad to hear that our team was attentive to your needs and provided thorough answers to your questions. We’re happy the video was helpful as well. Your satisfaction is important to us, and we truly appreciate your feedback!

January 17, 2025

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Have never had an issue bringing my car in for service. The dealership is very thorough with identifying any issues, thoroughly discuss any recommendations and I always leave satisfied. More

by holly003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett, Mathew Rivera, Andrew Bartko, Judy Deems

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Jan 18, 2025

DCH Wappingers Falls Toyota responded

Thank you for your continued trust in our service department! We’re so glad to hear that your experiences have been positive and thorough. Our goal is always to ensure you leave satisfied, and we appreciate your kind feedback. We look forward to serving you again in the future!

January 17, 2025

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Employee Rating

She was very helpful and kind on the phone. She helped me understand what was going on with my car. More

by cdenniston23
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 18, 2025

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We’re so glad to hear that she was helpful and kind, and that she took the time to explain everything about your car. We truly appreciate your feedback and are here to assist you anytime you need!

January 17, 2025

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They are very professional people the work finishes before the time that they said, happy with the service. More

by Edin Lopez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett, Melissa Tyler, Jason Gasiunas, Mathew Rivera, Judy Deems

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Jan 18, 2025

DCH Wappingers Falls Toyota responded

Thank you for your wonderful feedback! We’re thrilled to hear that you were pleased with the professionalism and timely service. Our team works hard to exceed expectations, and we're glad we could make your experience a positive one. We look forward to serving you again!

January 16, 2025

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Employee Rating

First service at Toyota and my appointment was a pleasure. Lauren the service coordinator was a pleasure friendly, professional and listen to my issues. Waiting room was nice, clean and comfortable. More

by Mosulmp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 16, 2025

DCH Wappingers Falls Toyota responded

Thank you for sharing your experience! We're so glad to hear that Lauren made your first service appointment a pleasant one and that you enjoyed our comfortable waiting area. We appreciate your feedback about appointment scheduling and will work to improve this for future visits. We look forward to seeing you again!

January 16, 2025

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Employee Rating

Dealership was very clean, plenty of snacks and complimentary. Tea and coffee. Nice waiting area And hardworking employees More

by saulriverajr.212
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 17, 2025

DCH Wappingers Falls Toyota responded

Thank you for the great feedback! We're so glad you enjoyed the amenities and had a positive experience. We truly appreciate your kind words and look forward to welcoming you back soon!

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