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Lauren Fusaro
Lauren Fusaro at DCH Wappingers Falls Toyota
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Lauren Fusaro

Service Advisor

DCH Wappingers Falls Toyota

1349 Route 9
Wappingers Falls, NY 12590

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4.8
73 Reviews
4.8

73 Reviews

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73 Reviews of Lauren Fusaro

April 12, 2025

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Employee Rating

They were so friendly feel like home when I take my car there. Nice business place. They do good work and my car More

by rashawn.gooden02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 14, 2025

DCH Wappingers Falls Toyota responded

Thank you so much for your kind words! We're thrilled to hear you feel at home when visiting us. It means a lot to know you trust us with your car and appreciate the work we do. We look forward to welcoming you back!

April 11, 2025

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On the day of the service, I had a coupon which I forgot to mention at the time of the service was being performed. My take-in person also failed to ask me if I had any coupons. When I arrived home, half More

by Pritam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 11, 2025

DCH Wappingers Falls Toyota responded

Thank you for your feedback, and we're sorry for the inconvenience you experienced. We strive to make every interaction as smooth as possible, and we understand how frustrating it can be when things don’t go as planned. We'll pass your suggestion along to our team to improve our service in the future. Please feel free to reach out to us directly so we can verify if the credit was applied to your next service and ensure that you're taken care of. We truly appreciate your business and hope to serve you again soon!

April 10, 2025

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Long time customer. TX. I liked the video tour of the tires, brakes, oil change & rotation More

by Pappaslouis77
Recommend Dealer
Yes

Other Employees Tagged: Lauren Fusaro

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Apr 10, 2025

DCH Wappingers Falls Toyota responded

Thank you for being a loyal customer! We're so glad you liked the video tour of the tire, brake, oil change, and rotation services. It's great to hear that you found it helpful! We always aim to provide transparency and keep you informed. We appreciate your continued trust in us and look forward to serving you again soon!

April 03, 2025

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Lauren kept me informed thru the entire process of my car repair. She called the following day to let me know a loaner car was available. Rate her Ana++ More

by B37SCHOEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 03, 2025

DCH Wappingers Falls Toyota responded

Thank you for sharing your experience! We're so glad to hear Lauren kept you informed throughout the repair process. Her commitment to great customer service truly stands out. We’ll be sure to pass along your kind words to her—she’ll be thrilled!

April 03, 2025

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Great service. Very pleased and would recommend you guys to my friends. Thanks for your services More

by neerajaspal
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 03, 2025

DCH Wappingers Falls Toyota responded

Thank you so much for your kind words! We're thrilled to hear you're pleased with our service. Your recommendation means a lot to us, and we’re always here if you need anything in the future. Thanks again!

March 28, 2025

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Superior, Extremely professional,,knowledgeable, just over all excellence and exceeded expectations Completely impressed with DCH Wappinger Toyota More

by ryoung210
Recommend Dealer
Yes

Other Employees Tagged: Lauren Fusaro

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Mar 29, 2025

DCH Wappingers Falls Toyota responded

Thank you for your amazing review! We're thrilled to hear that our team at DCH Wappinger Toyota exceeded your expectations. We take pride in providing top-notch service, and we're so glad you had such a great experience. We appreciate your kind words and look forward to serving you again soon!

March 26, 2025

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Lauren was super helpful and nice. Lauren explained to me what would need to happen to my car and kept me in the loop. More

by daynagrave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Goldberg, Melissa Tyler, Joshua Johns, Judy Deems

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Mar 26, 2025

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We're delighted to hear that Lauren provided helpful and clear communication throughout the process. We appreciate your trust and look forward to assisting you again!

March 21, 2025

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I am always impressed with the staff at DCH they are second to none.Lauren is always on her A game she is a credit to the DCH Toyota family keep up the great service. More

by patrick
Recommend Dealer
Yes

Other Employees Tagged: Lauren Fusaro

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Mar 22, 2025

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We're thrilled to hear that our team, especially Lauren, continues to impress you. We truly appreciate your support and look forward to serving you again!

March 15, 2025

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Employee Rating

Great and effective service, everyone at the dealership is very friendly and personable. I would recommend More

by wsantos.194.706
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 16, 2025

DCH Wappingers Falls Toyota responded

Thank you for the kind words! We're thrilled to hear you had a great experience with us. We appreciate your recommendation and hope to see you again soon!

March 14, 2025

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Employee Rating

The staff are in formative,friendly and knowledgeable. The service department serviced my car quickly and was able to answer all my questions. More

by Lois
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 15, 2025

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We're glad our staff provided friendly and knowledgeable service and that your car was serviced quickly. We appreciate your support!

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