Laura V. Torres

If you’re thinking about buying a car, you *have* to go see Laura at Volkswagen of Chicago! From the second I walked through the door, she made me feel completely at ease. She’s friendly, approachable, and see Laura at Volkswagen of Chicago! From the second I walked through the door, she made me feel completely at ease. She’s friendly, approachable, and genuinely cares about helping you find the right car—not just selling you something. Laura is everything you could hope for in a salesperson—knowledgeable, patient, and genuinely invested in making sure you feel comfortable and confident in your decision. She cares about her customers. She listened to what I wanted and went above and beyond to make sure I drove away in a car that checked every single box. Her enthusiasm is contagious, and you can tell she loves what she does. Seriously, if you want a car-buying experience that’s actually fun and stress-free, Laura is the one to see. She made the whole process so smooth, and I couldn’t be happier with my new car. Thank you, Laura—you’re amazing! More

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The best employees and service they answered all my questions and helped with choosing a car. I am very happy with my Volkswagen atlas 2025. Thank you Laura And Evelyn! questions and helped with choosing a car. I am very happy with my Volkswagen atlas 2025. Thank you Laura And Evelyn! More

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Laura was great! She was patient and got all our questions answered. Great customer service from the whole team. She was patient and got all our questions answered. Great customer service from the whole team. More

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Justin, Laura, and Evelyn are hands down the best at City Volkswagen of Chicago. Justin has and will always be my go-to for a service advisor. Laura was informative and supportive on the process of leasing m Volkswagen of Chicago. Justin has and will always be my go-to for a service advisor. Laura was informative and supportive on the process of leasing my second car through them (she helped me with my first as well). And Evelyn made the financial process flawless and efficient especially after a long day. I will never go anywhere else; I can't say enough good things about them! More

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Great dealership, had a great experience with my purchase, Laura was fantastic! Thank you very much purchase, Laura was fantastic! Thank you very much More

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Amazing staff made the whole car buying experience easy and comfortable everyone was nice and supportive and comfortable everyone was nice and supportive More

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Laura is a salemen by title, but a caring person by heart. I never felt pressured, i never felt disrespected by her, i only felt her care for the customer. For 6 years i tried to get a Golf R with Laur heart. I never felt pressured, i never felt disrespected by her, i only felt her care for the customer. For 6 years i tried to get a Golf R with Laura. It couldnt happen until this year. They gave me one xxxx of a deal on my dream car. Thank you Laura and City VW. You all are truly amazing and won a customer for life. More

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Best car buying experience ever! Prior to our visit at City, we experienced a terrible experience at another dealership, and were hesitant to try again. When we arrived for our appoi Prior to our visit at City, we experienced a terrible experience at another dealership, and were hesitant to try again. When we arrived for our appointment, we were immediately greeted and introduced to Lazaro who I spoke with on the phone. He introduced us to Laura, and upon meeting her, I instantly felt at ease. She asked me questions about what I was looking for and what I liked about the car, I wasn’t really sure of the features, but liked the body style and trim package. I noticed there was a sign on the window of the car with my name on it welcoming me, that was a nice touch. Laura took the time to explain all the features of the car, show me how they work, and even set my phone up to show me the Apple car play. Along the way, she asked if there was anything that I disliked. She was honest about the car being sold as is, stating that they put the cars out in the sun so that you can see it as it will look in your driveway. She offered us the CarFax and encouraged us to review it. The purchase of the car went smoothly at the dealership, the only snag was with my bank needing a bill of sale in order to provide a check. Edgar happily prepared one for us, and went out of his way to take care of us graciously thanking us for choosing their dealership and making the hour and a half drive. When I came to pick up the car, Laura greeted me with a hug and the same kindness she had when I first met her. She was genuinely excited for me, and sent me home with a little VW swag bag. I will 100% recommend Laura and this dealership to everyone I know, and will gladly make the hour and a half trip for oil changes & routine maintenance! Thank you Lazaro, Laura & Edgar for your kindness and welcoming us to the City family! More

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Laura was incredibly helpful throughout my car-buying process. She took the time to understand exactly what I was looking for and made sure I felt comfortable with every step. Her friendly and profession process. She took the time to understand exactly what I was looking for and made sure I felt comfortable with every step. Her friendly and professional approach made the experience smooth and stress-free. I’m really grateful for her support and would recommend her to anyone in need of a trusted advisor at the dealership. More

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I’ve leased my last 2 vehicles from Laura and city VW of Chicago and both times were great experiences. Chicago and both times were great experiences. More

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