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Larry Cohen
Larry Cohen at Volkswagen of Downtown Chicago
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Larry Cohen

Sr Service Advisor

Volkswagen of Downtown Chicago

1111 N Clark St
Chicago, IL 60610

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3.9
15 Reviews
3.9

15 Reviews

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15 Reviews of Larry Cohen

December 19, 2024

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Employee Rating

always so quick to get me in and extremely helpful and accommodating! would highly recommend! More

by sabumaizer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Fred Borek

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Dec 20, 2024

Volkswagen of Downtown Chicago responded

Thanks for sharing your thoughts about your experience with Volkswagen of Downtown Chicago. We appreciate your business and hope to see you again soon!

December 18, 2024

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Attentive and thorough, with first class customer focus and satisfaction from direct contact, Luis Tinoco. More

by tlee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Herberto Delgado, Luis Tinoco

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Dec 20, 2024

Volkswagen of Downtown Chicago responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Luis delivered such a great experience!

December 13, 2024

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Employee Rating

My salesman was amazing , but not really happy with everything else I have a dent in my door and it’s so Much . I would of rather waited More

by CHERYLWASHINGTON86
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Herberto Delgado, Luis Tinoco, Mike Szafraniec, Kelia House, Alonzo Bass, Grant Bode, Christy Croft

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Dec 18, 2024

Volkswagen of Downtown Chicago responded

At Volkswagen of Downtown Chicago we strive to get the client experience to be 100%. On occasion, things don't go as planned but we can't fix issues that we aren't aware of. So we would like to invite you to share your experience with us so we can pinpoint the issues that we need to work on, as well as, the things that we got right. Please reach out at your earliest convenience so we can rectify the situation and work on eliminating the issues that you encountered. My name is Fred Borek, Service Manager, of VW of downtown Chicago and I can be reached at Fred.Borek@dtvwchicago.com or 312-628-4848. Thank you for time!

December 03, 2024

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Was great that Larry called when kezmy came in early and was able to get it done same day. More

by STROHMEIERMG
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Workmanship
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Recommend Dealer
Yes
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Dec 03, 2024

Volkswagen of Downtown Chicago responded

Thanks for sharing your thoughts about your experience with Volkswagen of Downtown Chicago. We appreciate your business and hope to see you again soon!

November 29, 2024

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Larry was very responsive and kept me up to date. He was also very polite. More

by STROHMEIERMG
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 01, 2024

Volkswagen of Downtown Chicago responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Larry met your expectations. Thank you again for choosing Volkswagen of Downtown Chicago. We look forward to having you as one of our valued customers for many more years to come!

November 22, 2024

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The service technician, who I think was called Larry, was polite, efficient and meticulous. My car was returned repaired, washed and vacuumed. Amazing! More

by DANIEL
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Recommend Dealer
Yes
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Nov 22, 2024

Volkswagen of Downtown Chicago responded

Thank you so much for your kind words! We're thrilled to hear that Larry provided excellent service and that your car was returned in top condition. We truly appreciate your feedback and would be grateful if you could refer any friends or family who might need our services. We look forward to serving you again soon!

November 12, 2024

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I love this dealership, how fast and organize they are. I would recommend everyone to come here More

by gloria
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Trade-in Experience
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Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Angie Berg, Chris Smith, Herberto Delgado, Luis Tinoco, Mike Szafraniec, Danny Aguilera, Syrell Fuel, Jimmy Caprile, Ahad Aamer

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Nov 12, 2024

Volkswagen of Downtown Chicago responded

We are very happy to have provided you with such a positive experience! We sincerely value your business, Gloria, and look forward to your next visit.

November 11, 2024

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The VW Downtown service department is great to work with. They will take extra care of your vw. More

by hugo_vw
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Recommend Dealer
Yes
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Nov 12, 2024

Volkswagen of Downtown Chicago responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you, Hugo, for choosing Volkswagen of Downtown Chicago!

November 08, 2024

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The service guy Larry/ Lawrence was unprofessional and very disrespectful I will not recommend this place More

by AB731518
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Workmanship
Service Time
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Recommend Dealer
No
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Nov 08, 2024

Volkswagen of Downtown Chicago responded

Hello. I am happy to help with whatever happened. A little unfair that you tagged and are hurting the reputation of an entire team when you only worked with one person. But if you need help on an issue, please feel free to reach me on my cell phone via call or text 847-477-3724. Thank you, Mike

November 01, 2024

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Employee Rating

Parts and service were both helpful and efficient . Also offered same day service to complete tire exchange !! More

by JCRAVELLI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cameron Stough

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Nov 04, 2024

Volkswagen of Downtown Chicago responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

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