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Larry Cohen
Larry Cohen at Volkswagen of Downtown Chicago
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Larry Cohen

Sr Service Advisor

Volkswagen of Downtown Chicago

1111 N Clark St
Chicago, IL 60610

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3.6
9 Reviews
3.6

9 Reviews

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9 Reviews of Larry Cohen

November 12, 2024

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Employee Rating

I love this dealership, how fast and organize they are. I would recommend everyone to come here More

by gloria
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Angie Berg, Chris Smith, Herberto Delgado, Luis Tinoco, Mike Szafraniec, Danny Aguilera, Syrell Fuel, Jimmy Caprile, Ahad Aamer

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Nov 12, 2024

Volkswagen of Downtown Chicago responded

We are very happy to have provided you with such a positive experience! We sincerely value your business, Gloria, and look forward to your next visit.

November 11, 2024

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Employee Rating

The VW Downtown service department is great to work with. They will take extra care of your vw. More

by hugo_vw
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 12, 2024

Volkswagen of Downtown Chicago responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you, Hugo, for choosing Volkswagen of Downtown Chicago!

November 08, 2024

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The service guy Larry/ Lawrence was unprofessional and very disrespectful I will not recommend this place More

by AB731518
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Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Nov 08, 2024

Volkswagen of Downtown Chicago responded

Hello. I am happy to help with whatever happened. A little unfair that you tagged and are hurting the reputation of an entire team when you only worked with one person. But if you need help on an issue, please feel free to reach me on my cell phone via call or text 847-477-3724. Thank you, Mike

November 01, 2024

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Parts and service were both helpful and efficient . Also offered same day service to complete tire exchange !! More

by JCRAVELLI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cameron Stough

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Nov 04, 2024

Volkswagen of Downtown Chicago responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

October 25, 2024

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I have a 2022 Taos SEL still under warranty. The check engine light went on this AM. First thing I did was to make sure the fuel cap was on correctly and tight. It was. I took the car in to More

by architectward
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Oct 27, 2024

architectward responded

UPDATE: When picking up my Taos, they agreed to remove the $250 service charge.

October 19, 2024

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Went in for an oil change, stayed 5 hours and left with missing tire valve More

by shantillrush
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Herberto Delgado, Luis Tinoco, Mike Szafraniec, Alonzo Bass, Grant Bode , Brian Collins

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Oct 23, 2024

Volkswagen of Downtown Chicago responded

We're sorry to hear about your experience, Shantill, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.

October 15, 2024

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Kelia is an absolute amazing salesperson! Who is attentive to the buyer and their needs, especially their wallet! Knowledgeable, friendly, honest and very helpful, her and SYRELL are the best More

by tigress3243
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Angie Berg, Kelia House, Rocco Cesario, Syrell Fuel, Celia Mijangos, Brandi Givens , KELIA, SYRELL, BRANDI, CELIA, LARRY, JULIAN, ROCCO ARE ALL AMAZINGLY ATTENTIVE EMPLOYEES AND THEY MAKE YOU FEEL AT HOME IN A STRESSFUL SITUATION, AND I THANK EACH AND EVERY SINGLE ONE OF YOU!

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Oct 15, 2024

Volkswagen of Downtown Chicago responded

Thank you so much for your kind words! We're thrilled to hear that Kelia and Syrell provided you with an amazing experience at Volkswagen Downtown Chicago. Our team is dedicated to understanding our customers' needs and ensuring they feel valued throughout the buying process. Your satisfaction means the world to us, and we can’t wait to assist you again when you're ready to trade up! If you have any friends or family looking for a new vehicle, we would greatly appreciate your referrals. Thanks again for choosing us!

October 15, 2024

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Employee Rating

FAMILY NOW, AND I AM VERY RESERVED ABOUT CALLING PEOPLE FAMILY! BEAUTIFUL SALESPEOPLE THAT CARE ABOUT THEIR CLIENTS, THAT INCLUDES THE SERVICE DEPARTMENT! FROM MY BUYING MY VEHICLE TO GETTING SERVICE ON MY More

by tigress3243
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Julian Perez, Kelia House, Rocco Cesario, Syrell Fuel, Celia Mijangos, Brandi Givens

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Oct 15, 2024

Volkswagen of Downtown Chicago responded

Thank you so much for your wonderful review! We’re thrilled to hear about your experience at Volkswagen Downtown Chicago and that you felt treated like family. Our team, especially Brandi, is dedicated to providing a warm and caring environment, and it's fantastic to know that you enjoyed your time with us. Your kind words mean the world to us, and we greatly appreciate your willingness to recommend our dealership. If you have any friends or family in need of a vehicle or service, please don’t hesitate to send them our way. We look forward to serving you and your loved ones in the future! Thank you again for choosing us!

October 14, 2024

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Employee Rating

Every time I've taken my car there I've been asked to get services I've already done by the dealership. More

by sgc.630
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Oct 15, 2024

Volkswagen of Downtown Chicago responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

Oct 17, 2024

sgc.630 responded

Nah I am good, I will just take my car to Evanston. Every time my car has been downtown it has been a hassle where I have been gouged for service extras. Services I had done on my previous visit, a $250 quote that turned into $4000, and a known issue with my models front side assist I was accused of damaging the sensor when a previous dealer told me it was a common issue with snow build up moving the sensor in the winter, who would then fix it for free. Not to mention none of the above was actually discussed in detail for me, and the person at pick up was not helpful at all because "it wasn't his". Seriously this dealership is the reason people hate dealing with car dealerships.

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