Kyle Rivera | Page 6

I had a pleasant experience at the BMW of Sarasota. This is the first time I received an audio-visual presentation on the repairs needed on 330 iX. This is the way to go. I came in for the starter r This is the first time I received an audio-visual presentation on the repairs needed on 330 iX. This is the way to go. I came in for the starter recall but Kyle Rivera explained to me that how important to change my front right tire because of the 1mm tread on the edge. He had the tire on stock and I asked him for replacement and an alignment. It was a little bit a long wait but I was happy to get it done for safety. I had a chance to talk to Mark Cuffaro and he introduced me to the BMW dealer benefits. I enjoyed the first class coffee shop at BMW. Kudos for the entire team. I had BMW cars and motorcycles for 50 years and I will stay with it Thank you: Janos Hollo More

by jjhollo45 Verified Customer Verified Customer

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Excellent service. Kyle was very professional and explained what to expect . He communicated well and kept us abreast of the process. Kyle was very professional and explained what to expect . He communicated well and kept us abreast of the process. More

by FADOURICH Verified Customer Verified Customer

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Out of town with a flat tire in one of my two month old set of Michelin tires on my X5. Had the car towed into BMW of Sarasota. Frantic schedule trying to get out of town and Kyle came through and got us o set of Michelin tires on my X5. Had the car towed into BMW of Sarasota. Frantic schedule trying to get out of town and Kyle came through and got us out before noon on a Saturday! Also, Kyle made arrangements for an Uber to come pick me up at our rental home at Saint Armand’s to come pick up the car More

by DEHANCOCK70 Verified Customer Verified Customer

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I think the system that BMW Sarasota has in place is the best of any other dealership that I’ve been too including my Range Rover dealership. best of any other dealership that I’ve been too including my Range Rover dealership. More

by david.seivert Verified Customer Verified Customer

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Kyle and team do the right thing in ensuring all that needs repair gets completed. And, will go the extra mile to ensure the customer feels good about the relationship. For example, recently when there w needs repair gets completed. And, will go the extra mile to ensure the customer feels good about the relationship. For example, recently when there was a delay in getting a needed part, they discounted my repair for the inconvenience. More

by Bob.abraham Verified Customer Verified Customer

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They got me in asap and completed my repair on time and as promised. I will return to Sarasota BMW. as promised. I will return to Sarasota BMW. More

by DAT757AIR Verified Customer Verified Customer

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Kyle always does a great job taking care of the issues! ! He is very professional…and a pleasure to work with!! ! He is very professional…and a pleasure to work with!! More

by randyb Verified Customer Verified Customer

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Professional service rep. Attentive and polite. Great experience. Easy scheduling and sign in. Snacks are a pleasant surprise and appreciated. Attentive and polite. Great experience. Easy scheduling and sign in. Snacks are a pleasant surprise and appreciated. More

by jpd2 Verified Customer Verified Customer

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BMW Sarasota provided excellent customer service during my recent visit for a recall repair on my 5 series. I was treated professionally throughout the process including the Client Advisor, Kyle and sales my recent visit for a recall repair on my 5 series. I was treated professionally throughout the process including the Client Advisor, Kyle and sales associates to discuss a future trade in. More

by GHALL0715 Verified Customer Verified Customer

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Always a pleasure all very knowledgeable and attentive. Make suggestions but no pressure to buy Make suggestions but no pressure to buy More

by nanalisayup Verified Customer Verified Customer

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