Kyle Rivera
Kyle Rivera at BMW of Sarasota

Kyle Rivera | Page 7

Service Advisor

BMW of Sarasota

5151 Clark Rd
Sarasota, FL 34233

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4.9
65 Reviews
4.9

65 Reviews

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65 Reviews of Kyle Rivera

June 01, 2026

Dealership Rating
Employee Rating

Great customer service from Kyle and also Carlos, especially after having to put up with me being an impatient customer. Grace also from the Glass Shoppe was great! Kudos to all at Sarasota BMW T More

by ecatampa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Carlos Munoz

Jun 01, 2026

BMW of Sarasota responded

Thank you for highlighting the support Kyle and Carlos provided during your BMW X7 service. We’re glad they could assist you and that our Glass Shoppe team met your expectations. We appreciate your enthusiastic feedback.

June 01, 2026

Dealership Rating
Employee Rating

Service to was easy to deal with and pleasant. . Great service. Made the process smooth and stress free. More

by idilg
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 01, 2026

BMW of Sarasota responded

It’s great to know our team made the service experience for your BMW X5 smooth and stress free. We’re glad you found the process pleasant and easy. Thank you for the five-star review.

May 29, 2026

Dealership Rating
Employee Rating

Always love this dealership. One of the best ones I have ever been to. I went to the Mercedes dealership here one time and swore I would never go back there. Worst experience eve More

by MT.SMITH
Recommend Dealer
Yes

Other Employees Tagged: Kyle Rivera

May 29, 2026

BMW of Sarasota responded

Thank you for continuing to trust our team for your needs. We’re happy our team spent two hours helping you find the right BMW after your experience at the Mercedes dealership. Kyle and our team look forward to assisting you again soon.

May 22, 2026

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Employee Rating

Was a great experience- Outstanding, quick and professional. Very helpful and updated me as soon as the status changed with my service visit. More

by jamiepilarczyk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 22, 2026

BMW of Sarasota responded

Thank you for noting how quickly and professionally our team communicated during your BMW 330 service visit. We’re glad the process went smoothly and look forward to assisting you again.

May 19, 2026

Dealership Rating
Employee Rating

Went in to get new tires and also have cosmetic repair to rims under warranty. The cosmetic repair was forgotten, so I had to bring the car back and have a loaner. Every time after I go in to this service More

by nanibear06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
May 22, 2026

BMW of Sarasota responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

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