Kyle Eddy
Kyle Eddy at Ken Ganley Kia Mentor
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Kyle Eddy

Express Service Advisor

Ken Ganley Kia Mentor

9090 Mentor Avenue
Mentor, OH 44060

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4.6
45 Reviews
4.6

45 Reviews

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45 Reviews of Kyle Eddy

November 14, 2024

Dealership Rating
Employee Rating

Kyle Eddy is amazing, he took the time to make sure my problem was taking care of. My car had an on going problem but Kyle never gave up until the issue was resolved. If it wasn't for Kyle and his dedic More

by smallmamma65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Your Cashier is the sweetest

Nov 18, 2024

Ken Ganley Kia Mentor responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ken Ganley Kia Mentor! Feel free to reach out to us if you need anything. Have a wonderful day.

October 31, 2024

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Amazing service! Comfortable space to hang out and wait if you need and there’s never any pressure! More

by stacypena1021
Service Price Transparency
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Recommend Dealer
Yes

October 22, 2024

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Slowest service department I have ever experienced in my life. How does an oil change take 4 hours, be so for real. More

by BC
Service Price Transparency
Workmanship
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Recommend Dealer
No
Oct 25, 2024

Ken Ganley Kia Mentor responded

Hi, thank you for your feedback. We are sorry that your experience at Ken Ganley Kia Mentor did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

October 21, 2024

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They were very professional and very quick to ask me whay I needed and sorted out my appoint More

by Davelopez414
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Oct 25, 2024

Ken Ganley Kia Mentor responded

Hi, we really appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!

October 19, 2024

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Fast prompt service appointments. Recommend this dealer for their sales and service accommodations Always willing to meet your needs More

by tlmille159
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Oct 22, 2024

Ken Ganley Kia Mentor responded

Hello, we appreciate you taking the time to leave us this feedback. Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!

October 17, 2024

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I absolutely love the service the price the nice lounge. They bring your car back washed and clean More

by PowerMaxJodi
Service Price Transparency
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Nate Ferris

Oct 19, 2024

Ken Ganley Kia Mentor responded

Hello, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

September 25, 2024

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Employee Rating

Took my Kia Sorento to the dealership to facilitate a factory recall that may have affected the safety of the vehicle. The service desk personnel helped me as soon as I entered the facility, obtained in More

by johnkrausjr
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Sep 29, 2024

Ken Ganley Kia Mentor responded

Hi, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 10, 2024

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Employee Rating

The Service People were extremely nice and had me in and out in under an hour. The communication was on point and appreciated. More

by Lisahudson1111
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Not sure who the service people were

Sep 13, 2024

Ken Ganley Kia Mentor responded

Hi, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.

September 09, 2024

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Employee Rating

Had to have my car towed to another Kia dealership because Kyle was so rude, never called, car sat for days and then asked why I was such an xxxxxxx!! More

by Rhondamcdivitt
Service Price Transparency
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Recommend Dealer
No

August 30, 2024

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Employee Rating

The service area and waiting room were clean. The gentleman assisting me was courteous, professional, and empathetic. More

by evans.c
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 05, 2024

Ken Ganley Kia Mentor responded

Hello, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!

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