Kristin Buffington
Kristin Buffington at Jim Ellis Buick GMC Mall of GA

Kristin Buffington

Service BDC Director

Jim Ellis Buick GMC Mall of GA

3600 Buford Drive
Buford, GA 30519

4.3
97 Reviews
4.3

97 Reviews

Write a Review

Dealership Experience

10 yrs, 5 mos

Industry Experience

10 yrs, 5 mos

97 Reviews of Kristin Buffington

May 15, 2024

Dealership Rating
Employee Rating

Excellent buying experience at Jim Ellis, great price, great knowledge. I would definitely buy from them again. More

by mikeplee
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 17, 2024

Jim Ellis Buick GMC Mall of GA responded

Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle!

January 17, 2024

Dealership Rating
Employee Rating

They have been very good to me and helped me with my car problems several times. More

by CCSTRAW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 19, 2024

Jim Ellis Buick GMC Mall of GA responded

Thank you for choosing Jim Ellis Buick GMC Mall of Georgia as your first choice for all your automotive needs!

August 28, 2023

Dealership Rating
Employee Rating

This dealer has a major mixup in their database and they keep associating me with a car I don't have, plus the inconvenience with my own dealer that doesn't have the correct information on that car that I D More

by jp_vasquez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Sep 01, 2023

Jim Ellis Buick GMC Mall of GA responded

Thank you for your feedback. This error has been corrected in our records. We sincerely apologize for any inconvenience this may have caused.

May 19, 2023

Dealership Rating
Employee Rating

i love this dealership i am always satisfied with everything i request done to the car More

by JUANA.ALFARO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ron Gay, Jason Ropp

Jun 29, 2023

Jim Ellis Buick GMC Mall of GA responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

January 27, 2023

Dealership Rating
Employee Rating

I use Jim Ellis to maintain my Buick Enclave because they always check for service alerts and they use OEM parts that maintain my warranty. My appointment time is respected as I wait on the service to be com More

by R.EARLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: James Stecker

Jan 31, 2023

Jim Ellis Buick GMC Mall of GA responded

Hi there, thank you so much for your positive comments about Jim Ellis Buick GMC Mall of Georgia!

January 20, 2023

Dealership Rating
Employee Rating

Great service quick and answered all my questions very clean waiting room. I would recommend going to get your gmc vehicle checked buy thes guys . Great!! More

by MP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ron Gay , Jorge Banos Jr, Sean Garrett, David Gonzalez

Jan 31, 2023

Jim Ellis Buick GMC Mall of GA responded

We're glad to hear you found our staff was so knowledgeable and helpful!

Jan 31, 2023

MP responded

FIVE STARS IN MY BOOK!!!!

December 20, 2022

Dealership Rating
Employee Rating

I know I will always get the best price for the best service. Thanks as always! More

by connie15
Recommend Dealer
Yes

Other Employees Tagged: Ron Gay, Ed Barnes, Christie Ledbetter, Rina Centeno , Jorge Banos Jr, Danielle Edwards, Tate Gardner, Sean Garrett, David Gonzalez

October 27, 2022

Dealership Rating
Employee Rating

The service was fast and efficient. We were disappointed that we were not offered a free car wash with the oil change. Our dealer always freshens the truck for an oil change. More

by Ronni
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 31, 2022

Jim Ellis Buick GMC Mall of GA responded

We appreciate you taking the time to leave us this feedback. We sincerely value your business and look forward to your next visit!

September 15, 2022

Dealership Rating
Employee Rating

If I would have known my problem wasn’t warranted I would’ve took it elsewhere More

by RHAYNES1
Price
Recommend Dealer
No

Other Employees Tagged: Mike Hatcher

Oct 02, 2022

Jim Ellis Buick GMC Mall of GA responded

Thank you for taking the time to leave us your honest feedback about your recent experience. We take your concerns seriously and will use this information to better our processes moving forward. If you have any further questions or concerns you would like to discuss, please call our Service Manager, Sean Garrett, directly at 678-889-8881. Again, thank you for your feedback, and have a wonderful day.

July 01, 2022

Dealership Rating
Employee Rating

Unfortunately, the technicians were not very helpful. We’ve always worked with David and he has always been amazing. These guys told me they didn’t know if it would take 3 days or 3 months to get my part More

by Shonnieb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: David Gonzalez

Jul 15, 2022

Jim Ellis Buick GMC Mall of GA responded

Tatiana, Thank you for this feedback. We sincerely apologize for the inconvenience and are using this to better our processes moving forward. If you would like to discuss this further please reach out to our Service Manager, Sean Garrett, at 678-889-8881.

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