Kris Gaerlan
Kris Gaerlan at Dallas Lease Returns
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Kris Gaerlan

General Manager/Partner

Dallas Lease Returns

14335 Inwood Rd
Dallas, TX 75244

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5.0
303 Reviews

Kris opened DLR in 2004 with the idea that the car business did not have to be business as usual. Built on 10 core principles you can still find written on his wall, by 2008 DLR had become the 2nd highest volume Internet Auction Retailer in the Nation. When not at work Kris is active in his local Church and enjoys spending time with his wife, Victoria and 2 children, Asher & Beckett. Kris Gaerlan GM….“What really drives this place is great people. Great employees make great businesses. It is just that simple" DLR Core Principles • Be honest • Be fair • Be valuable • Be trustworthy • Be willing to work for it • Do what you say you are going to do (say you will do something) • GOLDEN RULE • Treat coworkers and customers with the same regard • Act as if your family/children were watching you • Don’t dodge the question

Dealership Experience

20 yrs, 7 mos

Industry Experience

26 yrs, 11 mos

Employee Video

5.0

303 Reviews

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303 Reviews of Kris Gaerlan

November 18, 2024

Dealership Rating
Employee Rating

After reviewing vehicles on the website and looking into pre-qualifications, I was quickly contacted by Afton Stark. She set up an appointment where I was able to look through their entire warehouse invento More

by mhancock
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: Afton Stark, Angelica Mitchell

Nov 18, 2024

Dallas Lease Returns responded

Thanks for your feedback on your recent visit to Dallas Lease Returns. It's great to hear that Afton was able to assist you and that you had such a positive experience.

November 17, 2024

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Employee Rating

Women of DFW! This is the place to get your next car! Call Alexis Garcia and she will assist you from choosing out of the car of your dreams, to finding you the sm More

by sheriwhorton
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Nov 18, 2024

Dallas Lease Returns responded

Thank you so much for your excellent review! We are so glad that Alexis had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else.

November 15, 2024

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Employee Rating

Gabe was great and very knowledgeable. Process was great and dealership was a great experience More

by cscmnt
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Nov 18, 2024

Dallas Lease Returns responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

November 13, 2024

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I can’t say enough good things about Robert Yousef and the exceptional service he provided throughout our entire transaction. Since we don’t live in Texas, Robert went above and beyond to accommodate our More

by CKW
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Nov 15, 2024

Dallas Lease Returns responded

Thank you for your fantastic feedback on your recent visit. Thanks for the five-star rating. It's great to hear that Robert was able to assist you and that you had such a positive experience. Congratulations on your new purchase! We appreciate you choosing Dallas Lease Returns and helping spread the word about us.

October 29, 2024

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Fantastic service and incredible attention to detail. Pete has been amazing throughout the sale process! More

by sjg
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Pete Hankins, Angelica Mitchell

Oct 29, 2024

Dallas Lease Returns responded

It's great to hear that Pete was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Dallas Lease Returns!

October 26, 2024

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Very clean, great people. Eric was great to work with. Many great vehicles on hand at great prices. More

by Daniel
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes
Oct 27, 2024

Dallas Lease Returns responded

Thank you, Daniel! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Eric met your expectations. Thank you again for choosing Dallas Lease Returns. We look forward to having you as one of our valued customers for many more years to come!

October 25, 2024

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Employee Rating

Dallas Lease Returns is very easy with which to work. Their process is extremely streamlined. The website is accurate and the sales reps are knowledgeable and do everything possible to make the process e More

by pscary
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Pete Hankins

Oct 25, 2024

Dallas Lease Returns responded

Thanks for your feedback on your recent visit to Dallas Lease Returns. It's great to hear that we were able to assist you and that you had such a positive experience.

September 26, 2024

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Employee Rating

Talked on the phone with Afton about a car last month! Afton, cares about putting you in the right car for you! Her professionalism is off the chart! What is even better is she treats you with respect. Af More

by pastorpick11
Recommend Dealer
Yes
Sep 27, 2024

Dallas Lease Returns responded

Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your kind feedback for Afton.

September 25, 2024

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Employee Rating

I bought a CRV HONDA it's all good there,but apparently someone tagged my info on to another vehicle and it happened as soon as I purchased the car there at DALLAS LEASE RETURNS IN 2022. I was told that it More

by Angelica
Recommend Dealer
No

Other Employees Tagged: Pete Hankins

Sep 29, 2024

Dallas Lease Returns responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.

September 13, 2024

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Employee Rating

Professional and attentive: I am very pleased with the customer service I received at this dealership. They were very professional and attentive throughout the entire purchasing process. If you're looking More

by frenchcheerosu
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Eric Taylor, Ricky Brockway

Sep 15, 2024

Dallas Lease Returns responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Eric and our team, and we look forward to working with you again.

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