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Kim Wolfram
1,242 Reviews
I have been in the automotive business for over 32 years. I have been ranked in the Pittsburgh Region for Top 10 Service Advisors for over 11 years with Ford Motor Company. I pride myself on great customer service, and will always be willing to go above and beyond to make sure each and every customer is happy. I work closely with many of the local Police Departments in servicing their fleet vehicles. I love working at Klaben, and truly enjoy the work I do. I enjoy meeting new people, and assisting you with future auto service. I hope to see you soon! 330-673-3139 ext 222
Read moreDealership Experience
17 yrs, 7 mos
Industry Experience
40 yrs, 6 mos
1,242 Reviews
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1242 Reviews of Kim Wolfram
July 18, 2016
Service on Fusion Energi The service appointment was on time & I was kept informed. Kim handled the service politely & efficiently. I required transportation home & Nick was t The service appointment was on time & I was kept informed. Kim handled the service politely & efficiently. I required transportation home & Nick was the driver. What a nice young man! He was very courteous & professional. You should be very proud to have both Kim & Nick working for Klaben Ford. More
by jnelson0
Verified Customer
July 14, 2016
Another Great Experience Brought my 2014 F150 in for service and was in an out in roughly 90 minutes. The waiting room is clean and comfortable. Kim Wolfram thoroghly review Brought my 2014 F150 in for service and was in an out in roughly 90 minutes. The waiting room is clean and comfortable. Kim Wolfram thoroghly reviewed the status of my truck and what to expect at the next service appointment. More
by ckinsel
July 13, 2016
i have confidence in Klaben. I came in for an oil change and was informed of a recall that I did not know about. From the service writers to the mechanics I feel certain my car ha I came in for an oil change and was informed of a recall that I did not know about. From the service writers to the mechanics I feel certain my car has been looked over and taken care of properly repaired. Now I feel safe to hit the road!! More
by JAJ
July 12, 2016
Excellent customer service! Excellent customer service by all personnel, always explain in easy to understand terms, very accomodating & works with your schedule, nice waiting r Excellent customer service by all personnel, always explain in easy to understand terms, very accomodating & works with your schedule, nice waiting room! Definitely recommend loyalty link-SAVE $!! Covered deductible on extended warranty on my CPO-Thanks Kim!!! More
by MKGWEN
Other Employees Tagged: Carl Bujorian, Tom Alcorn
July 08, 2016
Excellect service as usual Take my Focus to Klaben for regular service, now up to the 90,000 service. Always get great service and never any problems. Kim is an awesome service Take my Focus to Klaben for regular service, now up to the 90,000 service. Always get great service and never any problems. Kim is an awesome service rep! More
by JJNORRIS
July 05, 2016
Amazing This dealership is fantastic. I always feel welcome when I walk in. The kindness and respect from the people who work there make you feel at ease with This dealership is fantastic. I always feel welcome when I walk in. The kindness and respect from the people who work there make you feel at ease with any problems you may have with your car. More
by MOLLY.KARG
Other Employees Tagged: Daniel Peters
June 24, 2016
Good service visit Work was done as requested in a timely manner. Very professional with no surprises. I bring my truck to klaben for service because I trust the work. Work was done as requested in a timely manner. Very professional with no surprises. I bring my truck to klaben for service because I trust the work. More
by Landvette62
June 22, 2016
Outstanding customer service department. From the initial intake for service to the personal assistance I received ( walking with the aid of a cane) to the placing my car at the door (it was From the initial intake for service to the personal assistance I received ( walking with the aid of a cane) to the placing my car at the door (it was raining) I can only say what an outstanding experience I had. Great service personnel. More
by ACS7
Other Employees Tagged: Mona Crooks , Tex Welch
June 20, 2016
Exceptional Service!!! We had a flat tire going home on the freeway after 5pm and needed to get it fixed asap. We called Kim , our service rep., and she worked us in the ver We had a flat tire going home on the freeway after 5pm and needed to get it fixed asap. We called Kim , our service rep., and she worked us in the very next morning. She also was able to schedule our other car for a rear window replacement at the same time. That way, we could take care of both cars on the same visit. We had planned to wait on the tire but we found out that not only the tire was bad but there was a warranty repair needed for the axle seal. Kim was able to immediately get us a rental car so that we could get back to work. By 2pm in the afternoon, both cars were finished and we were able to pick them up on the way home from work. What outstanding effort when she could have easily made us wait till the next day. We not only appreciate her outstanding service, we truly value her honesty. When she told us the tire could not be repaired, we were comfortable that the only option was to get a new tire. When she told us we needed to get the axle seal fixed immediately since it was a safety issue, rather than put it off for a day or two, we had it done immediately. Within a half hour, we had a rental car and were able to get back to work and to have both cars done that night was such a relief. We cannot recommend Kim or Klaben Ford enough! More
by Bob
