Kim Kelly Lujan
Kim Kelly Lujan at Norm Reeves Honda Superstore Cerritos

Kim Kelly Lujan | Page 17

AAA Fleet Manager

Norm Reeves Honda Superstore Cerritos

18500 Studebaker Road
Cerritos, CA 90703

5.0
194 Reviews
5.0

194 Reviews

Write a Review

194 Reviews of Kim Kelly Lujan

June 23, 2014

Dealership Rating

Euphoria Just leased a new 2014 Honda Civic sedan and was the best experience I've had at a dealer. Kim Lujuan was absolutely stupendous the whole way, from th More

by Calswede
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 24, 2014

Norm Reeves Honda Superstore Cerritos responded

Thank you for these kind words, and congratulations on your new Civic! I am happy to hear that you are loving your new Honda so far. Kim is an excellent member of our team, and she works hard to ensure our customers are well taken of throughout their purchase. We hope you will continue to trust Kim, as well as our entire team, for anything you need in the future! In the meantime, be sure to connect with us on Facebook and Twitter for dealership updates. Sincerely, Brad Mugg General Manager 562-405-3755 bmugg@normreeves.com

June 04, 2014

Dealership Rating

Excellent and Knowledgeable Service Kim Kelly Lujan was so helpful and knowledgeable about her product. She really recommended what was best for our family, and looked out for us. We rec More

by jennifferluna
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 10, 2014

Norm Reeves Honda Superstore Cerritos responded

Thank you for taking the time to write us a positive review! We appreciate your business as well as your kind words. Hope to see you again soon!

May 02, 2014

Dealership Rating

Excellent service provide by Kim Kelly lujan First of all I wanna thank you kim for helping us to find the color we wanted for the pilot ex-l navi which is obsidian blue pearl and we are very sat More

by Mervin_2377
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kim Kelly Lujan

May 06, 2014

Norm Reeves Honda Superstore Cerritos responded

I am pleased to read these kind words about your experience with Kim Kelly! Thank you for taking the time to share this feedback. Our number one goal is to ensure 100 percent customer satisfaction, and it is rewarding to hear that our team provided you with outstanding customer service. If you need anything in the future, please don't hesitate to come back and see us. We hope to see you again soon! Sincerely, Brad Mugg General Manager 562-405-3755 bmugg@normreeves.com

April 13, 2014

Dealership Rating

Great customer service!!! Kim Kelly Lujan is an excellent person! She was a joy to work with, she didn't try and haggle with prices and answered all the questions I had willing More

by kyramarie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 14, 2014

Norm Reeves Honda Superstore Cerritos responded

I sincerely appreciate you taking the time to share this feedback. Thanks for the kind review and 5-star rating! I am happy to hear about your positive experience with Kim. She is an excellent member of our team and will be happy to hear you are enjoying your new Honda. If you need anything in the future, please come back and see us! Sincerely, Brad Mugg | General Manager | 562-405-3755 | bmugg@normreeves.com

February 17, 2014

Dealership Rating

Kim Kelly was amazing. She worked so hard for us and I never felt nervous, stressed, or pressured like I usually do when buying cars in the past. I would HIGHLY recommend her to friends and family. Ed als More

by NicoleFriedrich
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 20, 2014

Norm Reeves Honda Superstore Cerritos responded

I appreciate you taking the time to share this feedback about your experience with Kim! Our number one goal is customer satisfaction, and I am pleased to hear that our team showed you their commitment to this goal. If you have any further feedback or needs, please do not hesitate to come back and see us. Sincerely, Brad Mugg General Manager 562-405-3755 bmugg@normreeves.com

December 23, 2013

Dealership Rating

Kim Kelly Lujan is a great salesperson. She is knowledge and always polite and friendly. My overall experience at this dealership is great and I wouldn't buy a car from anyone else or from any other dealer More

by mmnavarro91764
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 30, 2013

Norm Reeves Honda Superstore Cerritos responded

Thanks so much for this great review and rating! I am happy to hear that Kim's professionalism and amazing customer service have earned your trust in our dealership. We hope to see you again in the future! In the meantime, be sure to visit our Facebook and Twitter pages. Sincerely, Brad Mugg General Manager 562-405-3755 bmugg@normreeves.com

December 23, 2013

Dealership Rating

This is my first experience with Norm Reeves Honda Cerritos Superstore and it was a great experience. Kim Kelly Lujan is an excellent salesperson. She is very knowledgeable, polite, friendly ... eve More

by jmurguia91767
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 30, 2013

Norm Reeves Honda Superstore Cerritos responded

Thanks so much for this excellent review and rating! I am thrilled to hear that Kim and our entire team made your first visit with us so pleasant. We hope you will continue to trust us with any of your sales or service needs! Also, be sure to connect with us on Facebook and Twitter for exclusive offers and content. Best, Brad Mugg General Manager 562-405-3755 bmugg@normreeves.com

November 26, 2013

Dealership Rating

Kim Kelly Lujan......best sales person hands down....The 2014 Odyssey is our 5th vehicle from Kim and will no doubt be getting our 6th, 7th, 8th etc.... from her as well. Not only is she such a knowledgeab More

by yoursafetyman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 02, 2013

Norm Reeves Honda Superstore Cerritos responded

It is such a pleasure to read about your great experience with Kim. Congratulations on your 2014 Odyssey! Our top priority is delivering quality customer service without making our guests feel rushed or pressured in any way. It's delightful to know that Kim was able to provide you with such a memorable and outstanding experience. Thank you for taking the time to write this outstanding review. It is truly rewarding to know that we have earned your trust and repeat business. We look forward to seeing you again in the future! Sincerely, Brad Mugg General Manager 562-405-3755 bmugg@normreeves.com

November 24, 2013

Dealership Rating

So far my best car buying experience. No hassle, no pressure. Kim Kelly made me feel welcomed and Murat Tiryaki made the paperwork as painless as possible. Thank you. More

by xsplat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Murat Tiryaki

Dec 02, 2013

Norm Reeves Honda Superstore Cerritos responded

Thanks for taking the time to share this excellent feedback! Our number one goal is to provide each customer with a hassle-free experience, and it is quite an accomplishment to hear that our team provided you with the best car-buying visit ever. We hope you will continue to come to Norm Reeves Honda for any of your automotive needs. Thanks again, Brad Mugg General Manager 562-405-3755 bmugg@normreeves.com

August 02, 2013

Dealership Rating

The salesperson had a very no nosense haggle free approach to selling cars. The quoted an attractive price from the start and those terms did not change once I arrived at the dealership. Great expe More

by MansaKemwer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Allen Nouri , Jackie Bernardino

Aug 02, 2013

Norm Reeves Honda Superstore Cerritos responded

Thank you for taking the time to write about your experience with Norm Reeves Honda! We work hard to maintain a pressure-free and honest atmosphere and it's wonderful to know that our efforts were recognized by you. I hope you are enjoying your new purchase! Give us a call if you have any additional questions or concerns. Sincerely, Brad Mugg - General Manager | 562-405-3755 | bmugg@noTrmreeves.com

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