Kim Boutell
Kim Boutell at Spitzer Jeep RAM Brook Park

Kim Boutell

Service Advisor

Spitzer Jeep RAM Brook Park

13001 Brookpark Rd
Brook Park, OH 44142

Contact Me
4.3
51 Reviews
4.3

51 Reviews

Write a Review

51 Reviews of Kim Boutell

May 18, 2026

Dealership Rating
Employee Rating

Kim is always so helpful She does her best to resolve all my vehicle issues More

by Johnsonmarlisa1
Recommend Dealer
Yes

Other Employees Tagged: Kim Boutell

May 18, 2026

Spitzer Jeep RAM Brook Park responded

It’s great to know Kim consistently resolves your Ram’s issues. She works diligently to handle every concern efficiently and keep your vehicle reliable. Thank you for trusting our service team with your Ram.

May 16, 2026

Dealership Rating
Employee Rating

Polite and knowledgeable. Took great care in getting my service done. Friendly. No problems. Answered all questions. Great people to working there.. More

by jzhog
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 16, 2026

Spitzer Jeep RAM Brook Park responded

It’s wonderful to hear our team was polite and knowledgeable while servicing your Ram. We’re pleased everything went smoothly and your questions were answered. Please let us know if we can help with any future maintenance.

May 15, 2026

Dealership Rating
Employee Rating

Got nothing good to say. Need to work on there customer service. When a person pulled up,they should not have to wait and hook there hornet to get service. Disappointed from More

by saugustine12.sa
Recommend Dealer
No

Other Employees Tagged: Kim Boutell

May 20, 2026

Spitzer Jeep RAM Brook Park responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly. We'd love to get to the bottom of this and turn things around for you.

May 12, 2026

Dealership Rating
Employee Rating

Extremely helpful I was in a bad situation. She got me in there as fast as she could. The staff was very helpful. Very patient people. They were very busy that day and I was surprised that I wa More

by zamowinc
Recommend Dealer
Yes

Other Employees Tagged: Kim Boutell

May 13, 2026

Spitzer Jeep RAM Brook Park responded

Thank you for sharing your experience. We’re happy Kim could get you in quickly and that our team’s patience made a difficult situation easier. We appreciate the chance to service your Ram and look forward to helping you again.

May 07, 2026

Dealership Rating
Employee Rating

I received excellent customer service from mechanical services department on an urgent key fob problem on my Jeep. The work was done timely and the work was done 100% okay with the minimal amount of wait More

by Greg Schneider
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 07, 2026

Spitzer Jeep RAM Brook Park responded

We’re glad to learn our mechanical services team got your Jeep key fob issue sorted quickly and with minimal wait. If you need anything else, we’re here to help.

May 07, 2026

Dealership Rating
Employee Rating

Had a scheduled appointment that I left work early to get to, I waited over an hour for them to check me in and was there over 4 hours and all they did was test and quick charge my battery and replaced an ex More

by MF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
May 10, 2026

Spitzer Jeep RAM Brook Park responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly. We'd love to get to the bottom of this and turn things around for you.

May 02, 2026

Dealership Rating
Employee Rating

The dealership is exceptionally clean and the staff are knowledgeable and very polite and courteous. More

by tsweeney1953
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 02, 2026

Spitzer Jeep RAM Brook Park responded

We’re delighted to hear you found our facility so clean and our team both knowledgeable and courteous. Thank you for entrusting us with your Jeep Wrangler service. We look forward to assisting you again.

April 30, 2026

Dealership Rating
Employee Rating

I would personally like to thank Kim for her efforts in keeping me a happy customer with Jeep Products, she went above and beyond to ensure the proper repairs were made prior to my vehicle going out of war More

by brownbrian132
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 30, 2026

Spitzer Jeep RAM Brook Park responded

It’s wonderful to hear Kim went above and beyond to make sure your Jeep Grand Cherokee got the needed repairs before warranty expiration. We’re grateful for your 5-star rating and pleased she kept you happy with our service. Thanks for sharing your experience!

April 16, 2026

Dealership Rating
Employee Rating

I had a recall notice for my Jeep. Your dealership was the closest, so I called and made an appointment . When I pulled in I was delighted to see how clean everything was. Kim helped m More

by Laroes3395
Recommend Dealer
Yes

Other Employees Tagged: Kim Boutell

Apr 17, 2026

Spitzer Jeep RAM Brook Park responded

Thank you for trusting us with your Jeep recall. We’re glad our clean facility and Kim’s knowledgeable, professional assistance made your visit efficient and satisfying.

April 13, 2026

Dealership Rating
Employee Rating

The people are all around friendly, kind and help work with you on your car repairs. More

by alannamae5789
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 13, 2026

Spitzer Jeep RAM Brook Park responded

We appreciate your kind feedback. It’s great to hear our team was friendly, accommodating, and supportive during your Kia Sportage service. Let us know whenever you need assistance again.

1
...

Dealership Inventory (295 Vehicles)

new 2026 Jeep Wrangler car, priced at $50,713
2026 Jeep Wrangler
new
REIGN exterior
Automatic
Four-wheel Drive
new 2026 Chrysler Pacifica car, priced at $41,643
2026 Chrysler Pacifica
new
Hydro Blue Pearlcoat exterior
Automatic
Front-wheel Drive
new 2026 Jeep Wrangler car, priced at $44,457
2026 Jeep Wrangler
new
Bright White Clearcoat exterior
Automatic
Four-wheel Drive
new 2026 Jeep Grand Cherokee car, priced at $44,790
2026 Jeep Grand Cherokee
new
Silver Zynith exterior
Automatic
Four-wheel Drive
new 2026 Jeep Gladiator car, priced at $43,193
2026 Jeep Gladiator
new
Bright White Clearcoat exterior
Automatic
Four-wheel Drive
new 2026 Chrysler Pacifica car, priced at $41,219
2026 Chrysler Pacifica
new
Diamond Black exterior
Automatic
Front-wheel Drive