Frank Kelly

Polite and knowledgeable. Took great care in getting my service done. Friendly. No problems. Answered all questions. Great people to working there.. Took great care in getting my service done. Friendly. No problems. Answered all questions. Great people to working there.. More

by jzhog Verified Customer Verified Customer

Report | Print

I wouldn’t recommend anyone to purchase a vehicle or have service done at Spitzer Brookpark. Terrible customer service service done at Spitzer Brookpark. Terrible customer service More

by dremillz.smith087 Verified Customer Verified Customer

Report | Print

I would personally like to thank Kim for her efforts in keeping me a happy customer with Jeep Products, she went above and beyond to ensure the proper repairs were made prior to my vehicle going out of war keeping me a happy customer with Jeep Products, she went above and beyond to ensure the proper repairs were made prior to my vehicle going out of warranty for the specific services needed. . More

by brownbrian132 Verified Customer Verified Customer

Report | Print

So i brong my vehicle in to get the recalls tooking care of that went wrong and received a call that a piece was broken trying to do one of the recalls it would be 1600 dollars i can come in and the technic of that went wrong and received a call that a piece was broken trying to do one of the recalls it would be 1600 dollars i can come in and the technician could explain and show me better... I get to the dealership and walked to my vehicle where i was shown my gas tank and the tip of my quick connector for the fuel line snapped and was then told by the technician he tried to superglue it back together everything else came apart fine and was great this snapped when he took it off i took pictures and asked if i could speak to a supervisor and was told he was in a meeting after waiting a hour i asked to speak with the Gm please and was told he was in a meeting ok ill wait after another hour i was told that it was epoxyed and i can see it but not touch it i took another picture and asked for the gm i was told he was not in today i asked can i have his business card please they then told me he doesn't have contact information to call the store number i have the pictures of before when it was superglued and after it was then epoxyed it is more then clear from pictures and looking at the break it was done from the technician and this dealership who do I have to or need to contact to speak to someone to have my vehicle back the same way it was when i dropped it off?? More

Report | Print

All ways a great experience great people to deal with job done right appointments made on time I bought many cars another great experience parts department all ways have what I need all around great staff I done right appointments made on time I bought many cars another great experience parts department all ways have what I need all around great staff I will all ways do business with this dealership thank you to all staff of Spitzer motor city More

by viper 22 Verified Customer Verified Customer

Report | Print

Service department care about customers. Work is done in a timely manner. The service Manager Frank care about your vehicle and makes sure the work is complete. Great Service Work is done in a timely manner. The service Manager Frank care about your vehicle and makes sure the work is complete. Great Service More

by ewb4ever Verified Customer Verified Customer

Report | Print

Lack of accountability. Unprofessional manager which leads to unprofessional employees. Uncommunicative. Sales dept is great. Service is lacking. Unprofessional manager which leads to unprofessional employees. Uncommunicative. Sales dept is great. Service is lacking. More

by cgeballa Verified Customer Verified Customer

Report | Print

Always responsive and amazing, easy to work with will always go to this service center always go to this service center More

by Softballs Verified Customer Verified Customer

Report | Print

Excellent service, was completed at the exact time he said it would be and brakes are perfect said it would be and brakes are perfect More

by mandieandrews Verified Customer Verified Customer

Report | Print

Great dealership so easy to work with! Very kind and a lot of smiles at the dealership Very kind and a lot of smiles at the dealership More

by PAULDOUGLASW Verified Customer Verified Customer

Report | Print