Ian Tillman
Ian Tillman at Spitzer Jeep RAM Brook Park

Ian Tillman

Parts Manager

Spitzer Jeep RAM Brook Park

13001 Brookpark Rd
Brook Park, OH 44142

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4.5
11 Reviews
4.5

11 Reviews

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11 Reviews of Ian Tillman

May 16, 2026

Dealership Rating
Employee Rating

Polite and knowledgeable. Took great care in getting my service done. Friendly. No problems. Answered all questions. Great people to working there.. More

by jzhog
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 16, 2026

Spitzer Jeep RAM Brook Park responded

It’s wonderful to hear our team was polite and knowledgeable while servicing your Ram. We’re pleased everything went smoothly and your questions were answered. Please let us know if we can help with any future maintenance.

May 10, 2026

Dealership Rating
Employee Rating

I dropped my vehicle off for an oil change and the lady at the desk was very nice and helpful. She took all my info as usual and told me I was ready to go. As I went to leave Sean Mangan came running out Y More

by KISSELLMICHAEL1
Recommend Dealer
No

Other Employees Tagged: Ian Tillman

May 14, 2026

Spitzer Jeep RAM Brook Park responded

We're sorry to hear about your experience, Michael, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns.

May 09, 2026

Dealership Rating
Employee Rating

It was great They got me taken care of quickly and professionally I will return for future needs More

by FRANKKELLY1013
Recommend Dealer
Yes

Other Employees Tagged: Ian Tillman

May 09, 2026

Spitzer Jeep RAM Brook Park responded

Thank you for the 5-star rating. Ian and our service team are glad to have handled your Dodge Durango swiftly and professionally. We look forward to your next visit for any future needs.

May 02, 2026

Dealership Rating
Employee Rating

The dealership is exceptionally clean and the staff are knowledgeable and very polite and courteous. More

by tsweeney1953
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 02, 2026

Spitzer Jeep RAM Brook Park responded

We’re delighted to hear you found our facility so clean and our team both knowledgeable and courteous. Thank you for entrusting us with your Jeep Wrangler service. We look forward to assisting you again.

April 28, 2026

Dealership Rating
Employee Rating

They are very good at trying to help you the prices are very high though More

by scottjason075
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 29, 2026

Spitzer Jeep RAM Brook Park responded

Thanks, Scott, for sharing your thoughts about your experience. We appreciate your business and hope to see you again soon!

March 08, 2026

Dealership Rating
Employee Rating

Mixed feelings. My car was there waiting for a recall to be completed for about 3 months. The loaner I was given was dirty and had no gas when I first received it. T More

by Kungfuacademywest
Recommend Dealer
No

Other Employees Tagged: Ian Tillman

Mar 12, 2026

Spitzer Jeep RAM Brook Park responded

Thank you for bringing this issue to our attention, and we'd like to learn more about your experience. If you'd be willing to provide some more information, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

January 31, 2026

Dealership Rating
Employee Rating

Nice people. Quick service. No complaints! I will be going back again for my next service appointment! More

by Danhamilton414
Recommend Dealer
Yes

Other Employees Tagged: Ian Tillman

Feb 01, 2026

Spitzer Jeep RAM Brook Park responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

January 13, 2026

Dealership Rating
Employee Rating

I had a major problem that took a long time. Engine replacement. It took about a month or so. In that time, Kim bent over backwards to make sure that I had a suitable vehicle for my use. She tri More

by Okgo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kim Boutell

Jan 13, 2026

Spitzer Jeep RAM Brook Park responded

Thanks for sharing your thoughts about your experience with Spitzer Jeep RAM Brook Park. We appreciate your business and hope to see you again soon!

January 10, 2026

Dealership Rating
Employee Rating

Excellent service, was completed at the exact time he said it would be and brakes are perfect More

by mandieandrews
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Frank Kelly, Christina Taylor

Jan 10, 2026

Spitzer Jeep RAM Brook Park responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

Jan 10, 2026

mandieandrews responded

Verified

December 10, 2025

Dealership Rating
Employee Rating

Great dealership so easy to work with! Very kind and a lot of smiles at the dealership More

by PAULDOUGLASW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 10, 2025

Spitzer Jeep RAM Brook Park responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

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