Kiara Santos
Kiara Santos at Toyota of Lancaster
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Kiara Santos

Service TXM

Toyota of Lancaster

43301 12th St West
Lancaster, CA 93534

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4.7
439 Reviews
4.7

439 Reviews

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439 Reviews of Kiara Santos

February 18, 2025

Dealership Rating
Employee Rating

Good communication no problems with service. Nice waiting lounge for customer to hang out while waiting. Internet Sales was good came to a deal online. Only complaint i have is no follow up More

by Ben500
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Eddie Alvarez

Feb 18, 2025

Toyota of Lancaster responded

Thank you for sharing this honest feedback. We apologize for not meeting your expectations. Please know that our team is working to prevent this lack of communication from happening again. We hope you are enjoying your vehicle. Please reach out to (661) 952-2103 if you have any issues or concerns.

February 10, 2025

Dealership Rating
Employee Rating

Everything was as perfect as perfect could be. Quick, professional, personable. I could have done it myself. Glad I chose you More

by mccordronald
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Feb 10, 2025

Toyota of Lancaster responded

Thank you for sharing your experience with us. We’re thrilled to hear that you loved our service and that it met your expectations. We can’t wait to welcome you back soon!

February 07, 2025

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Employee Rating

I don't like writing words in reviews like this because I can never come up anything to write in them. I can't really remember who I had contact with at the dealership but everyone was great. More

by skiiwithme2
Recommend Dealer
Yes
Feb 07, 2025

Toyota of Lancaster responded

It’s an honor to receive your feedback. Thanks for the shoutout!

January 31, 2025

Dealership Rating
Employee Rating

Great customer service. Friendly informative and great cars. I think toyota has the safest cars always check with the used car stock More

by JGambina
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Jan 31, 2025

Toyota of Lancaster responded

We sincerely appreciate you taking the time to share with us your experience. On behalf of our entire team, thank you for allowing us to serve you.

January 31, 2025

Dealership Rating
Employee Rating

Service Mgr is the best I've ever encountered. Service personnel are friendly and extremely courteous and helpful. I will be back. More

by DeepDrive
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Jan 31, 2025

Toyota of Lancaster responded

We sincerely appreciate you taking the time to share with us your experience. On behalf of our entire team, thank you for allowing us to serve you.

January 17, 2025

Dealership Rating
Employee Rating

Excellent service. Very quick, and the advisor kept me informed on the status of the car. Very easy process. More

by Wendy.Hashii
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Jan 20, 2025

Toyota of Lancaster responded

Thank you for leaving us a 5 star review. I'm glad our team provided great customer service. We look forward to assisting you next time.

January 12, 2025

Dealership Rating
Employee Rating

Always a great experience when taking my vehicle in for service personnel always nice and attentive never had a problem great service 👍 More

by none23
Service Price Transparency
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Recommend Dealer
Yes
Jan 13, 2025

Toyota of Lancaster responded

We know your time is valuable so we appreciate you taking the time to leave us a great review. We appreciate our Loyal Lancaster Toyota customers and we hope to see you back again soon.

January 11, 2025

Dealership Rating
Employee Rating

Nice employees very attentive. Customer service was good. Time waited for my car was good. More

by funnie_1999
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Erick Bravo, Gus Alatorre

Jan 13, 2025

Toyota of Lancaster responded

Thank you for your 5 star review. We will be sure to share this with our staff.

January 11, 2025

Dealership Rating
Employee Rating

Good job you are professional in all services are you better that other dilers tanks More

by Rcastv72
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Erick Bravo

Jan 13, 2025

Toyota of Lancaster responded

We appreciate you leaving us a wonderful review of our service department. I will be sure to pass along your kind words. We look forward to helping you in the near future.

January 06, 2025

Dealership Rating
Employee Rating

awesome nice and efficient explained future service and was quick with repairs and cost of new parts More

by JGambina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 06, 2025

Toyota of Lancaster responded

Thank you for the 5-star review! We value your feedback and can’t wait to serve you again.

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