Kiara Santos
Kiara Santos at Toyota of Lancaster
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Kiara Santos

Service TXM

Toyota of Lancaster

43301 12th St West
Lancaster, CA 93534

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4.7
456 Reviews
4.7

456 Reviews

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456 Reviews of Kiara Santos

April 25, 2025

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Employee Rating

Very happy with the window replacement it was done in a reasonable amount of time and keeps my car OEM More

by TRAVISW.SMITH
Service Price Transparency
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Recommend Dealer
Yes
Apr 28, 2025

Toyota of Lancaster responded

We're overjoyed by your review! Your praise inspires us to continue delivering excellence. See you on your next visit!

April 24, 2025

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They pay attention to all details when we bring the car in for service. The service is always performed thoroughly and efficiently. All the folks who work there are helpful. We also love the lady at the sn More

by constancebrehm
Service Price Transparency
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Recommend Dealer
Yes
Apr 24, 2025

Toyota of Lancaster responded

Thank you for your 5-star review. We're glad to hear that you had a good experience! We'll be sure to share your kind review with our entire team!

April 21, 2025

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I was disappointed at the mess of oil in my engine area. .... i was seeing smoke from it burning for a few days after the service More

by PADILLADIANA20
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Recommend Dealer
Yes
Apr 22, 2025

Toyota of Lancaster responded

We apologize for any inconvenience or frustration you may have experienced. We would like to address your specific concerns and make things right. Please feel free to contact us directly at (661) 952-2103 so we can discuss your experience further.

April 16, 2025

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My opinion of Toyota and its dealerships are very high or I would take the time for this survey nor would I have even bought my third Tundra in nineteen years. No regrets whatsoever. More

by WILLIS.R
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Recommend Dealer
Yes
Apr 16, 2025

Toyota of Lancaster responded

Thank you for your 5-star review! We will be sure to share your review with the rest of our team.

April 14, 2025

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Service is fast and very easy with the check in. Keep up the solid work. Amazing team More

by rbertcedillo
Service Price Transparency
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Recommend Dealer
Yes
Apr 17, 2025

Toyota of Lancaster responded

Many thanks for the 5-star rating. If there’s anything we can do to improve our offering, please let us know!

April 08, 2025

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Service was good this time around. No hasseling about buying a new car or upgrading from what I have. More

by craig99481
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Apr 08, 2025

Toyota of Lancaster responded

Thank you for your 5-star review. We're glad to hear that you had a good experience! We'll be sure to share your kind review with our team.

April 06, 2025

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Employee Rating

Kiara Santos Did excellent customer service and was very helpful on answering all my questions, thank you so much. More

by greenvipersake
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Sean Preston, Annie Vodegel

Apr 07, 2025

Toyota of Lancaster responded

I'm happy to hear that our team provided you with excellent service. I'll make sure that they receive your feedback. I'm sure it will make their day!

April 02, 2025

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Employee Rating

Always prompt in helping me with the maintenance service of my vehicle. Staff always courteous More

by petronasoco1
Recommend Dealer
Yes
Apr 02, 2025

Toyota of Lancaster responded

Thank you for taking the time to leave us a 5-star review. We're so glad to hear that you were satisfied with our service provided. Our team is committed to delivering high-quality service, and your feedback is a great encouragement to us. We look forward to serving you again!

April 02, 2025

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Employee Rating

Toyota always gets my service done in a timely manner and I always get swift communication when my vehicle is ready. However, often when I go to pick up my vehicle, there is no one at the desk for me to ask More

by Jessica Ellis
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Apr 02, 2025

Toyota of Lancaster responded

We're pleased to have been able to assist you, though it's clear we have areas to improve. We're committed to excellence and would greatly value any further feedback you could provide. Ensuring your complete satisfaction is important to us, and we hope to have the opportunity to demonstrate this in the future.

April 02, 2025

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Employee Rating

It was fast and friendly! I was only there for 26 minutes. The waiting room was very pleasant. More

by noemail21
Service Price Transparency
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Recommend Dealer
Yes
Apr 02, 2025

Toyota of Lancaster responded

Thanks so much for sharing your experience with us. We hope to see you again soon!

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