Kevins Mercedes

Very personal and very welcoming, did great work on my car and even filled up my windshield wiper fluid. car and even filled up my windshield wiper fluid. More

by Sam Verified Customer Verified Customer

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It is hard to get an apt and the service has gone downhill. We have used this deal for service go over 15 years and the last 4 service has not been good. I look for other options before going back to downhill. We have used this deal for service go over 15 years and the last 4 service has not been good. I look for other options before going back to the dealer. Great cars, we have 4 but service is poor. More

by DS Verified Customer Verified Customer

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They are horrible at returning calls, answering phone or text and keeping customers updated on what’s going on. text and keeping customers updated on what’s going on. More

by Mmease Verified Customer Verified Customer

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I don’t have any complaints. and you were polite any respectful!:):) vary satisfied thank you and you were polite any respectful!:):) vary satisfied thank you More

by Imark watts Verified Customer Verified Customer

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This will be laughable. Original intent was servicing my Hyundai accent oil change. The service center rescheduled my oil change, and 2weeks later, I called w/in 24hrs, h Original intent was servicing my Hyundai accent oil change. The service center rescheduled my oil change, and 2weeks later, I called w/in 24hrs, having left to visit sister out of state. Super great to get the text’d automatic reschedule👍🏼. Tho, that is a first and may have had to do with the pending ‘millennial theft recall’ with the ignition. Anyway, nice to get a reschedule, thank you 🙏🏼. With recall I was encouraged that I would get Uber’d\Lyft’d as a courtesy. 🙂 Yes, it was decent going out, and if your not already laughing 😆, yeah, no Uber’d\lyft’d back. 😐 Yeah, it’s a busy time(May in AK) and managing good service and happy crews both sides; workers/staff and clients is where the Goldilocks zone is located!! Tho, having called for a return ride, the gentleman taking my call; took it so far as to say he ordered one and it’d be arriving. Perhaps at this time in day and relationship, it gets slippery to reason the actual status of the responsibility of dealership to client; and communicate ‘there would not be a return ride’ !! Tho, I believe it can be done, or restructured to get that end met altogether. After 20 mins, I call back and was met with, another gentleman who alluded to the return ride being arranged and then calling again, my phone 📞 number being categorized as ‘spam’ !!!! Ok! Got this, tho are we all that sour at this time of day to not just swing the energy\ attitude\connection to some effort of ‘actual’ clarity- something, ‘we aren’t set up for that at the moment; and maybe in the future and we hope you can come pick up this evening and check out your new updated anti theft ignition. Is that gaslighting ??¿ or forward communication ??¿ More

by gretchen Verified Customer Verified Customer

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I came in for a scheduled oil change, and I waited 3 hours before my car was even moved to the bay over all 3 1/2 hours for an oil change. I’ll be doing it myself from now on. Not worth the money I paid hours before my car was even moved to the bay over all 3 1/2 hours for an oil change. I’ll be doing it myself from now on. Not worth the money I paid when I can do it for half the money and a quarter of the time, and at least have a beer in hand. The people we very nice and professional. More

by cammeron.hull Verified Customer Verified Customer

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The service department is great. They're always helpful and make recommendations without being pushy They're always helpful and make recommendations without being pushy More

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Good customer service in the service department with the guy that was helping me. Service was good. guy that was helping me. Service was good. More

by MTIGILAU1 Verified Customer Verified Customer

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Great customer service once the phone lines are answered. The staff is amazing! I think perhaps having a dedicated individual to answer the phone would be great. The mechanics are quick to turn around the ca The staff is amazing! I think perhaps having a dedicated individual to answer the phone would be great. The mechanics are quick to turn around the car. I love how there is a lady on staff! More

by Nathalia Verified Customer Verified Customer

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Bad communication, didn't fix something that I posted because intake tech didn't write it down because intake tech didn't write it down More

by Juliannarobinson89 Verified Customer Verified Customer

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