Kevin Zatz

I’ve been a faithful customer at Honda of Kenosha for several years however I’m not sure I’ll continue. When you bring your vehicle for diagnostics & then move forward with any needed repairs found you’r several years however I’m not sure I’ll continue. When you bring your vehicle for diagnostics & then move forward with any needed repairs found you’re charged the diagnostics fee. I’m learning just about every other shop, even dealerships, doesn’t charge that fee if you move forward with the diagnosed repair. I’ve spent thousands of dollars in maintenance & repairs on more than one occasion. When I’ve asked about any deals or coupons the reply has been, “we can’t give away the farm.” Excuse me, I’m spending a significant amount of money there & that’s the response I get. Then I’m told there’s a coupon on the website that will greatly help me out, it’s for $100 off. Well, that doesn’t greatly help me out. But anything is better than nothing. It’s frustrating I have to ask about any deals after being a faithful customer over the years. Lastly, when I presented to pay & pick up my vehicle the $100 coupon wasn’t even applied to my bill. Luckily another service associate was available at 5pm to help adjust my balance. He was extremely nice & professional in light of being the ONLY associate there at such a busy time of day. I would also like to mention dropping off my vehicle was done with ease. The service associate noticed my service light on. He didn’t just look at the letters & numbers then tell me I needed that maintenance. He looked back at my service history before making recommendations. But I received a call later from Joe who must not have looked at the service history & recommended maintenance I already had completed simply because it was illuminated on my dash. I had to tell him, I believe that was completed already. Gives the impression he only wants to sell service regardless of what is needed. More

by Rachel Verified Customer Verified Customer

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Clean spacious. Joe and Kevin in the service center are friendly and attentive. Happy to bring my car here Joe and Kevin in the service center are friendly and attentive. Happy to bring my car here More

by itszakjm Verified Customer Verified Customer

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They answers my questions correctly and are curtious. They have good customer service and have good organized management. They have good customer service and have good organized management. More

by yolanda.rivera01 Verified Customer Verified Customer

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Kevin always pleasure to work with! I drop my car off and it’s always ready when Kevin tells it will be. Highly recommend Kevin I drop my car off and it’s always ready when Kevin tells it will be. Highly recommend Kevin More

by cuzqb9702 Verified Customer Verified Customer

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There was a time when I hardly trusted the personnel in the service department. Always trying to push "product" instead of recommending. It felt like I wouldn't get my car back in one piece. Only a coup the service department. Always trying to push "product" instead of recommending. It felt like I wouldn't get my car back in one piece. Only a couple of people made the service department "approachable". Now, it seems the business has invested in some really good talent at the service desks. Respectable, approachable, and leaving at the end of an appointment feeling taken care of. Rodney has made that type of connection. I want to be treated as a customer in need, and not feel like I'm pestering or wasting people's time coming in. Make sure this is an on-going point to be taught to all the staff at Honda of Kenosha. People will be comfortable spending their hard earned money where they feel comfortable. And trust comes from feeling comfortable. Thanks again. More

by sempersonreir Verified Customer Verified Customer

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Second time in, looks like great place to take my truck to get service, thanks to get service, thanks More

by jrlvps@hotmail.com Verified Customer Verified Customer

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Can’t speak much other than it was a clean facility and nice area to sit nice area to sit More

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As always Honda of Kenosha did a great job on my service appointment. They were were on time and did a wonderful job. appointment. They were were on time and did a wonderful job. More

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All good for what they’ve had to do, time wasn’t long all good good More

by Thorgar Verified Customer Verified Customer

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Very disappointed. I would give no stars if I could. I toke our van in to have transmission replaced. Several weeks later after being promised to have it finished multi I would give no stars if I could. I toke our van in to have transmission replaced. Several weeks later after being promised to have it finished multiple times, we picked it up with nothing done! More

by grammasantos Verified Customer Verified Customer

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