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Kevin Wagner
Kevin Wagner at BMW of Westlake

Kevin Wagner | Page 3

Service Advisor

BMW of Westlake

24690 Sperry Drive
Westlake, OH 44145

4.9
106 Reviews
4.9

106 Reviews

Write a Review

Dealership Experience

1 yr, 8 mos

Industry Experience

27 yrs, 3 mos

106 Reviews of Kevin Wagner

October 03, 2026

Dealership Rating
Employee Rating

Good job as always! The car was very clean and the tires and alignment were excellent! More

by FW
Recommend Dealer
Yes

Other Employees Tagged: Kevin Wagner

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October 03, 2026

Dealership Rating
Employee Rating

Very professional. In and out and a nice wash. Will use again for my needs More

by TIM.MILANICH
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 05, 2026

BMW of Westlake responded

Thank you for the wonderful feedback! We are delighted to hear that you had a quick, professional experience and enjoyed the complimentary car wash. We appreciate your business and look forward to assisting you with all your vehicle needs at BMW of Westlake!

October 01, 2026

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Service is usually very good, but I was disappointed this time with the long four day wait for interior detailing to be completed. More

by BWAFFEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brittaney Quick

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Oct 05, 2026

BMW of Westlake responded

Thank you for taking the time to share your feedback with us. While we are glad to hear your service experience is usually very good, we sincerely apologize for the four-day delay in completing your interior detailing on this visit. We understand how frustrating it is to be without your vehicle longer than expected, as we always aim to provide a prompt turnaround without compromising on quality. We truly appreciate your patience and your continued business, and we will work to ensure your future visits to BMW of Westlake run much more smoothly.

September 30, 2026

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Employee Rating

Always very helpful and knowledgeable Kevin is the best very professional and easy to work with More

by TMAJ40
Recommend Dealer
Yes

Other Employees Tagged: Kevin Wagner

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Oct 10, 2026

BMW of Westlake responded

Thank you so much for the fantastic feedback! Kevin is a key part of our team, and we're thrilled to hear his professionalism and knowledge made your visit so seamless. We'll be sure to pass along your compliments to him, and we look forward to seeing you again!

September 29, 2026

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Employee Rating

The service people are polite, the service is prompt, and they treat you very well. More

by MCOHANN990
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brittaney Quick

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Oct 10, 2026

BMW of Westlake responded

Thank you for the wonderful feedback! We are delighted to hear that our team provided prompt service and treated you with the high level of care and courtesy you deserve. We appreciate your business and look forward to welcoming you back to BMW of Westlake!

September 26, 2026

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Employee Rating

I took my car in for service because the engine light was on. Found the problem and it was covered by a warranty which was great. Kevin was great with communicating and resolving the problem without out of More

by Scott Morgan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 10, 2026

BMW of Westlake responded

Thank you for sharing your experience! We are so glad to hear that Kevin kept you updated and that we were able to resolve the issue under your warranty at no out-of-pocket cost to you. We truly appreciate your business and look forward to serving you again at BMW of Westlake!

September 22, 2026

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Got my car in and serviced promptly and as cost effective as possible, Thank you! More

by GRIFLEEANN
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Service Time
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Recommend Dealer
Yes
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September 19, 2026

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Employee Rating

Excellent We continue to have great experiences with the staff at BMW of Westlake and will continue to recommend them to others More

by MARSVINCE
Recommend Dealer
Yes

Other Employees Tagged: Kevin Wagner

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September 17, 2026

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Employee Rating

See above for details Great experience. Speedy. Easy to get appointments in. Kind people in service all around. More

by LUDOCHKA47
Recommend Dealer
Yes

Other Employees Tagged: Kevin Wagner

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September 16, 2026

Dealership Rating
Employee Rating

Service staff was incredibly helpful when we had a flat tire. They replaced our tires very quickly and answered all of our questions in a very timely manor. More

by AMYBANDWEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brittaney Quick, John Cordell, Cory McConville, Mathew Povroznik

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