Kevin Mahoney | Page 12

This dealership has succeeded in differentiating itself and earning me as a customer. From the personal greeting upon entry, to the well-equipped state of the art showroom, to the attention given to findi and earning me as a customer. From the personal greeting upon entry, to the well-equipped state of the art showroom, to the attention given to finding the best associate to assist me, and most importantly, to the value placed on MY time spent at the dealership, Otto's is the best! I have purchased many luxury vehicles from supercharged sports cars to luxury sedans. My sales associate Robert Madden was knowledgeable, helpful, and easy to work with. His leadership team was empowered to make the decisions necessary to gain my business. I ordered my perfect X5 and I can't wait for it to arrive. I am certain that the delivery process will be as wonderful as the purchase and I am sure to post additional details when possible. Great job to the dealership for your leadership and for recognizing and maintaining a talented staff. More

Report | Print

Best dealership I have ever purchased a car from. I have purchased 5 new cars here and have loved every one of them. Best service also. purchased 5 new cars here and have loved every one of them. Best service also. More

Report | Print

Excellent Dealer. Very fair deals, excellent Service. I have been dealing with Otto's BMW for several years. Always an excellent experience through purchase and service have been dealing with Otto's BMW for several years. Always an excellent experience through purchase and service More

Report | Print

I purchased my third BMW from Sales person Jay Miller last week. As always it was a very pleasant experience. There was a small cosmetic problem that I discovered after I brought it home. I spoke with wi last week. As always it was a very pleasant experience. There was a small cosmetic problem that I discovered after I brought it home. I spoke with with Jay and manager Kevin Mahoney about this. Manager Wilmer Rodriguez immediately contacted me and scheduled an appointment the next day. They were very accommodating in making sure I was happy with my Certified Pre-Owned 2017 530i XDrive. A day half later I had it back. Aces on the repair and customer service. Thank you to the Otto’s team. More

Report | Print

Excellent personal service. You are treated like family not just a customer. The way car buying should be done. Justice was a pleasure, knowledgeable about the car and options. not just a customer. The way car buying should be done. Justice was a pleasure, knowledgeable about the car and options. More

Report | Print

Professional employees, excellent communication Very professional, clean environment, excellent customer service. They have good technical knowledge and their follow up and answers to questions is Very professional, clean environment, excellent customer service. They have good technical knowledge and their follow up and answers to questions is always timely and accurate. More

Report | Print

Easy to work with Brian and Otto’s provided the kind of car-buying experience you hope for: Straight talk, no surprises, no last-minute “mistakes.” Nice job, guys! Brian and Otto’s provided the kind of car-buying experience you hope for: Straight talk, no surprises, no last-minute “mistakes.” Nice job, guys! More

Report | Print

Otto’s BMW is first class in buying or leasing your automobile. They go above and beyond In customer service! Always caring about you, thanks automobile. They go above and beyond In customer service! Always caring about you, thanks More

Report | Print

X2 M35i PAINLESS delivery Otto's BMW has always taken great care of me from my first phone call with Bill Cosenza in service, to the managers, and my salesman, Ian Martin. This Otto's BMW has always taken great care of me from my first phone call with Bill Cosenza in service, to the managers, and my salesman, Ian Martin. This is my 4th BMW; 3rd from Otto's. Ian has sold me my last two and as long as he is there, this sale won't be our last deal. Keep up the great work!! More

Report | Print

Extra mile to deliver during the pandemic I visited Otto's in February and ordered a custom vehicle. The vehicle was constructed in March and I followed its progress on-line. Unfortunately, I visited Otto's in February and ordered a custom vehicle. The vehicle was constructed in March and I followed its progress on-line. Unfortunately, Pennsylvania ordered a shut down of non-essential businesses. The vehicle was delivered to the dealer during the shutdown. Once Pennsylvania allowed dealers to close and deliver vehicle sales, I was contacted right away, we scheduled a closing, and I was able to take delivery efficiently, given the dire circumstances. More

Report | Print